The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,852 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,852 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

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“We were away when the logs arrived. The pallets were placed in the perfect position not to block the access on our return. Never bought stacked logs before but it does seem a fairer way of selling them rather than loose. The packing was robust and sealed. It had rained plus a topping of Sahara sand! Moisture content c. 14%. There is also the bonus of rustic shelving made from the pallet wood! Very happy and will buy again.”

Helpful Report

Posted 1 year ago

“The company is helpful and the pellets I ordered are good. However they use a terrible delivery company who delivered my order 10 days after the order was placed (with no contact in the interim) and the following review links to my experience on day of delivery .... No contact until day of delivery when received email at 8.32am to say it would be delivered between 9 am and 5 pm. About two minutes after email was sent the delivery arrived at about 8.35am, before 9-5pm. Was about to drop the pallet at the entrance of my drive when I was about to go to work which would have blocked my exit and refused to reverse his truck up my drive to drop off the goods when suggested as said only curb side delivery. He ended up dropping pallet of goods at the side of the road outside my house, and I had to leave it there all day as I had to go to work. I only hope for machinery or large lorries didn’t need to get by today. When I took a picture of this the driver was very rude and even posed next to his truck pointing to the number for complaints. If there was a lower ranking than poor I would choose this. Very unhappy”

Helpful Report

Posted 1 week ago

Dear Sarah, Thank you for your feedback, and we sincerely apologise for the disappointing delivery experience you encountered. We’re pleased to hear that you found our team helpful and are happy with the quality of the pellets. However, it’s clear that the delivery process fell far short of the standard we aim to uphold, and we’re very sorry for the inconvenience this caused. We understand how frustrating it must have been to receive such short notice for delivery, especially when the driver arrived even earlier than the time window stated. The placement of the pallet and the driver’s unwillingness to assist further—particularly when a simple adjustment could have made a big difference—was unacceptable. We're especially concerned to hear about the rudeness you experienced and the unprofessional behaviour of the driver. Please be assured that we are actively raising this matter with the courier company involved. While our deliveries are specified as kerbside as standard, we expect all drivers to act respectfully and reasonably within those guidelines—and clearly, this was not the case here. Thank you again for bringing this to our attention. Kind regards, The LWC team

Posted 5 days ago

“Badly placed in my car port so I can’t actually park my car.”

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Posted 1 month ago

Dear Joan, Thank you for your feedback, and we're really sorry to hear about the inconvenience caused by the delivery placement. We understand how frustrating this must have been, and we want to make sure this doesn’t happen again. For future deliveries, you can leave specific instructions for the delivery company in the Customer Message box when placing your order. Alternatively, feel free to contact us directly, and we’ll be happy to pass your instructions along to the delivery team on your behalf. We genuinely value your custom and hope to have the opportunity to provide a better experience next time. Kind regards, The LWC

Posted 1 month ago

“I ordered a bulk bag of compost and it arrived quickly. The compost was premium quality! Far better than the compost bought at the likes of B&Q. It was fine and perfect for every project in the garden including reseeding my lawn. I have actually just ordered another bag. Highly recommend”

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Posted 2 months ago

“Absolutely brilliant company. Wood is first class for burning. Very fair pricing for what you get. Delivery folks are great. Customer services are on the ball. Don't hesitate to make a deal with these people.”

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Posted 3 months ago

“Best value Biomass pellets delivering to the Scottish Highlands. Good price, good product, prompt delivery.”

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Posted 4 months ago

“Price is good. Burn well. Delivery fine. Driver helpful”

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Posted 5 months ago

“The company is ok but the pellets are smoky”

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Posted 5 months ago

Dear Red, Thank you for sharing your feedback. We're sorry to hear that you experienced smoky pellets. Our aim is to provide high-quality products, and your experience is important to us. We’d love the opportunity to look into this further. Please reach out to our customer service team so we can gather more details and work on a solution that meets your expectations. We appreciate your feedback as it helps us improve, and we hope to restore your confidence in our products. Best regards, The LWC

Posted 5 months ago

“I bought wood pellets, product is great as is the price. I will buy again.”

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Posted 5 months ago

“very helpful staff and goods received within 2 days. Delivery company they use was exceptional and the driver was very friendly and went out of his way to drop the load where I wanted it. Will definitley use again”

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Posted 6 months ago

“Good service and wood always hood quality. Would recommend to all with wood burners. Mind you, they haven't delivered my latest order. You never know, it could be rubbish!!!! Will report when received.”

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Posted 6 months ago

“good company . easy to use website . consistently good prices.”

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Posted 6 months ago

“Easy buying process, very helpful, good price.”

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Posted 6 months ago

“Always good quality.”

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Posted 6 months ago

“It would be higher but this is based on my LAST order. Still waiting for my delivery which I stayed in all day for to be told, at 1530, the driver was ill. Reschedule for Monday AM!”

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Posted 7 months ago

“Have used for 5 years and found very reliable”

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Posted 7 months ago

“fastest delivery ever ,brilliant”

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Posted 8 months ago

“Always been very pleased with dealings with luxury wood company.”

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Posted 8 months ago

“Luxury Wood provide outstanding value for money. Competitors disguise the precise volume of their crates which look at first to be equivalent in value but are not. I particularly appreciate the precise cost/cubic metre provided by Luxury Wood which makes comparison fair and accurate. They are my 'go to' supplier of domestic fire wood.”

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Posted 8 months ago

“eecellent servoce, excellent product”

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Posted 8 months ago

“They always offer products for a very good price and they are shipped quickly.”

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Posted 8 months ago

The Luxury Wood Company is rated 4.5 based on 4,852 reviews