Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.53

4.5 Rating 2,500 Reviews

89 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,500 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 21st May 2025

Anonymous

Performance Direct 5 star review on 24th April 2025

John Hargrave

Performance Direct 5 star review on 24th November 2024

Antony Whatley Antony Whatley

Performance Direct 5 star review on 13th November 2024

Ivan Lovegrove Ivan Lovegrove

Performance Direct 5 star review on 16th October 2024

Judith Terry Judith Terry

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service”

Helpful Report

Posted 9 hours ago

“Good service”

Helpful Report

Posted 11 hours ago

“I'm happy with Performance Direct; premiums are always a good deal, getting in touch by phone is never a problem, plus, the staff have always been polite and helpful”

Helpful Report

Posted 13 hours ago

“Very efficient in their service direct n sure”

Helpful Report

Posted 1 day ago

Hi Peter, Thank you for your great 4-star review! We're glad to hear that you found our service to be efficient and direct. Your feedback is important to us, and we’re continually striving to improve. If there's anything we can do to earn that last star, please let us know! Warm regards, Molly Team Performance Direct

Posted 21 hours ago

“Excellent service provided and love the App.”

Helpful Report

Posted 1 day ago

Hi, Thank you so much for your excellent 5-star review! We're delighted to hear that you love our app and found our service to be top-notch. Your support means everything to us, and we’re here to ensure you continue having a great experience! Warm regards, Molly Performance Direct

Posted 21 hours ago

“fast and efficient would use again and recommend value for money”

Helpful Report

Posted 1 day ago

Hi, Thank you for your wonderful 5-star review! We're so pleased to hear that you found our service fast and efficient. Your recommendation means a lot to us, and we're delighted that you consider us great value for money. We're always here to help, and we look forward to serving you again! Warm regards, Molly Team Performance Direct

Posted 1 day ago

“Excellent app, quick and easy to insure at a great value”

Helpful Report

Posted 1 day ago

Hi, Thank you so much for your fantastic 5-star review, Robert! We're thrilled to hear that you found our app quick and easy to use while providing great value for your insurance needs. Your positive feedback means the world to us and motivates our team to keep delivering the best service possible. Warm regards, Molly Performance Direct

Posted 1 day ago

“Up until last week I was very happy with Performance Direct, however since I had my agreed valuation application knocked back my estimation has plummeted, unfortunately. I can't find a vehicle matching mine, advertised for even close to the valuation I asked for, I provided a lot of very solid proof but not interested. I'll stick with them until the end of this policy then I'll be finding someone else I'm afraid.”

Helpful Report

Posted 2 days ago

“Easy to insure my car at a good price”

Helpful Report

Posted 3 days ago

Hi, Thank you for your amazing 5-star review, Shirley! We're thrilled to hear that you found it easy to insure your car with us and that we offered you a great price. Your satisfaction is our top priority, and your positive feedback motivates us to keep delivering our best service. Warm regards, Team Performance Direct

Posted 2 days ago

“Good service”

Helpful Report

Posted 3 days ago

Hi, Thank you so much for your fantastic 5-star review! We're delighted to hear that you had a good experience with our service. Your kind words inspire us to keep up the great work! Best wishes, Team Performance Direct

Posted 2 days ago

“Very pleasant and informative person to who led me through the process. A query next day dealt with very quickly. Thank you”

Helpful Report

Posted 3 days ago

Hi, Thank you for your wonderful 4-star review! We’re delighted to hear that you found our team pleasant and informative, and that your query was handled quickly. Your feedback is much appreciated and helps us improve our service! Warm wishes, Team Performance Direct

Posted 2 days ago

“Excellent service and always reasonable on price , can't fault them so far happy to recommend”

Helpful Report

Posted 5 days ago

Hi, Thank you for the great 4-star review! We're so pleased to hear that you found our service excellent and reasonably priced. Your recommendation means a lot to us and we appreciate your support! Warm regards, Team Performance Direct

Posted 2 days ago

“Had a call from a young operative re car insurance I was driving and asked him to cal me in 3-4 minutes. To renew my policy Still waiting on him calling me !”

Helpful Report

Posted 6 days ago

Hi John, I’m really sorry to hear that you’ve been left waiting for a call back regarding your car insurance renewal. We understand how important timely communication is, and we apologize for this oversight. We can see the policy has since been renewed. Your experience is valuable to us, and we will work on ensuring our team is more responsive in the future. If you need immediate assistance, please feel free to reach out directly. Warm regards, Jess Team Performance Direct

Posted 2 days ago

“Very good service, answer the phone quickly, very polite on the phone.”

Helpful Report

Posted 1 week ago

Hi, Thank you for the excellent 5-star review! We're thrilled to hear that you experienced quick and polite service when you reached out to us. Your feedback means a lot and encourages us to keep delivering great customer care! Warm Regards, Emily Performance Direct

Posted 6 days ago

“Horrendous experience with them wouldn’t recommend avoid utter useless horrendous to get hold of on the phone and not worth the hassle”

Helpful Report

Posted 1 week ago

Hi there, We’re sorry to hear about your experience and totally understand your frustration. We aim to provide great service and it's disappointing that we didn’t achieve that for you. Your feedback is important to us, and we'll certainly look into improving our communication channels. If there's anything specific you'd like to address, please don’t hesitate to reach out directly. Warm regards, Jess Team Performance Direct

Posted 2 days ago

“Very pleased with how smooth it went,, keep up the good service,,”

Helpful Report

Posted 1 week ago

Hi, Thank you for the fantastic 5-star review! We're so glad to hear that everything went smoothly for you. Your encouraging words really motivate us to keep up the good service! Best wishes, Team Performance Direct

Posted 1 week ago

“I’ve always found the staff helpful and polite, so quite happy”

Helpful Report

Posted 1 week ago

Hi, Thank you for the wonderful 5-star review! We're delighted to hear that you found our staff helpful and polite. Your kind words motivate us to maintain our high standards of service! Best wishes, Emily Performance Direct

Posted 1 week ago

“Great price , selected wrong payment details so rang go straight through, Joseph sorted immediately and so helpful a great start for a new customer thank you”

Helpful Report

Posted 1 week ago

Hi, Thank you for the amazing 5-star review! We're so pleased to hear that Joseph was able to assist you promptly and make your experience a great one. Your kind words serve as fantastic motivation for our team! Best Regards, Emily Performance Direct

Posted 1 week ago

“Very good communication nice smooth transaction could understand every word clearly”

Helpful Report

Posted 1 week ago

Hi, Thank you for the excellent 5-star review! We're thrilled to hear that you appreciated our communication and found the transaction smooth. Your feedback is greatly valued and inspires us to keep providing clarity and quality in our service! Kind Regards, Emily Performance Direct

Posted 1 week ago

“Well I certainly received what I paid for ie an insurance policy , however an important inquiry re a minor accident on my other vehicle policy went unanswered to my surprise. I’m not a fan of the auto renewal protocol which attempts to take the money a few days early and on a bank holiday! I offer these observations as hopefully constructive criticism”

Helpful Report

Posted 1 week ago

Hi Antony, Thank you for your 3-star review and for sharing your thoughts with us. We appreciate your feedback regarding the unaddressed inquiry; we're sorry that it didn't meet your expectations. Your comments about the auto-renewal process are valuable, and we will certainly take them to heart as we strive to improve our services. If there's anything else we can assist you with or if you have further suggestions, please don't hesitate to reach out. Warm wishes, Team Performance Direct

Posted 1 week ago

Performance Direct is rated 4.5 based on 2,500 reviews