Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.55

4.6 Rating 2,655 Reviews

89 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.6

Based on 2,655 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 1st September 2025

Martins Jekabsons Martins Jekabsons

Performance Direct 5 star review on 17th July 2025

Wayne Wright Wayne Wright

Performance Direct 5 star review on 22nd June 2025

Anonymous

Bryan Burke Bryan Burke

Performance Direct 5 star review on 21st May 2025

Anonymous

Performance Direct 5 star review on 24th April 2025

John Hargrave

Anonymous

Anonymous // 01/01/2019

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English

“After speakkng to adviser who was really helpful i tiok up policy as found pricibg comoetative and offered ne ckassic policy for my weekend car”

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Posted 5 hours ago

“Always a pleasure dealing with A+++++++++++++++++++++++++++++++++++++++++++++”

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Posted 5 hours ago

“always had good service with my two cars.”

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Posted 8 hours ago

“Performance direct are so easy to deal with every time”

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Posted 1 day ago

“These people are OK and good to deal with. However the prices charged can be higher than some other companies and I suggest the service from Performance Direct is as good as the many good companies out there.”

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Posted 2 days ago

Hi Ronald, Thank you for your balanced 4-star review! We appreciate your insight about our prices and are glad to hear that you had a positive experience with our service. We're constantly working to offer quality and value that stands out in the market. Your feedback is invaluable to us and helps drive our commitment to improvement! Best wishes, Molly Performance Direct

Posted 1 day ago

“I got great service over the phone and the best pricing for fully comprehensive cover.”

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Posted 1 week ago

Hi David, Thank you for your amazing 5-star review! We're so pleased to hear that you received great service over the phone and that you found our pricing to be the best for fully comprehensive cover. Your positive feedback truly motivates us to keep striving for excellence! Kind regards, Jess Performance Direct

Posted 1 week ago

“Very professional and efficient”

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Posted 1 week ago

Hi Raymond, Thank you for your wonderful 5-star review! We're delighted to hear that you found our service professional and efficient. Your feedback inspires us to continue providing top-notch support to all our customers! Kind regards, Molly Performance Direct

Posted 1 week ago

“Quick & easy transaction with a very knowledgeable lady .”

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Posted 1 week ago

Hi Simon, Thank you for your great review! We're thrilled to hear that you had a quick and easy transaction and appreciated our knowledgeable team member. Your feedback truly encourages us to keep delivering excellent service! Kind regards, Molly Performance Direct

Posted 1 week ago

“Fantastic insurance company with outstanding service thanks 👍”

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Posted 1 week ago

Hi George, Thank you for the fantastic 5-star review! We’re delighted to hear that you found our service to be outstanding. Your kind words motivate us to keep providing the best experience possible for our customers! Kind regards, Molly Performance Direct

Posted 1 week ago

“Very good”

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Posted 1 week ago

Hi there, Thank you for the fantastic 5-star review! We're so glad to hear that you had a very good experience with us. Your satisfaction is what drives us, and we truly appreciate your support! Kind wishes, Molly Performance Direct

Posted 1 week ago

“Seamless service”

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Posted 1 week ago

Hi Jane, Thank you for the wonderful 5-star review! We're thrilled to hear that you found our service to be seamless. Your satisfaction means the world to us, and we appreciate your kind words! Kind wishes, Molly Performance Direct

Posted 1 week ago

“Very good service and price”

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Posted 2 weeks ago

Hi Steven, Thank you for the wonderful 5-star review! We're thrilled to hear that you’re pleased with our service and pricing. It’s our mission to provide the best for our customers, and we’re glad we could meet your expectations! Kind regards, Molly Performance Direct

Posted 1 week ago

“I wanted to insurance my old mgf and Performance Direct gave the best quote by a mile.”

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Posted 2 weeks ago

Hi Martin, Thank you for the amazing 5-star review! We're so pleased to hear that you found the best quote for insuring your MGF with us. Your satisfaction is our top priority, and your feedback really inspires us to keep delivering excellent service! Kind regards, Molly Performance Direct

Posted 2 weeks ago

“Great service”

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Posted 2 weeks ago

Hi Alan, Thank you so much for the fantastic 5-star review! We're delighted to hear you had a great experience with our service. Your kind words motivate us to keep delivering the best! Kind regards, Molly Performance Direct

Posted 2 weeks ago

“Ladies very helpful on the phone One man not. .He asked about pension although payment annually”

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Posted 3 weeks ago

Hi there, Thank you for your balanced feedback! We're glad to hear the ladies on the phone were helpful. We're sorry to learn about your experience with the gentleman asking about the pension. Your comments will help us improve our service. Kind regards, Molly Performance Direct

Posted 2 weeks ago

“Spot on 👍🏼”

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Posted 3 weeks ago

Hi Stephen, Thanks a million for the fantastic 5-star review! We're thrilled to hear that you found everything spot on. Your support truly means a lot to us! Kind Regards, Jess Team Performance Direct

Posted 3 weeks ago

“Payed monthly like most do.. sold my car 5 months after and tried to insure my new car with performance direct, They refused to insure my new car and demanded i payed the rest of my cars policy (7 months) within 7 days including a £55 cancellation fee! So i cost me more than my years insurance! I tried to speak to them about this and they were very uncooperative.. the second cheapest price for my new car insurance was performance direct!! So they could have insured my new vehicle and save me hundreds of pounds”

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Posted 4 weeks ago

Hi Darren, We sorry to hear about the issues you've encountered with your recent experience. We strive to ensure a seamless transition for our customers when they change vehicles, and it's disappointing to hear the insurer was unable to cover your new vehicle. Your feedback is invaluable, and I assure you we will work hard to improve our services. If you would like to discuss this further, please reach out directly to our customer service team. Kind regards, Jess Performance Direct

Posted 3 weeks ago

“good price and easy to use website”

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Posted 4 weeks ago

Hi Nick, Thank you for the wonderful 5-star review! We're thrilled to hear that you found our pricing great and the website easy to use. Your satisfaction is our top priority. Kind regards, Team Performance Direct

Posted 3 weeks ago

“Very good service”

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Posted 1 month ago

Hi Paul, Thank you so much for the fantastic 5-star review! We're delighted to hear that you had a very good experience with our service. Your feedback is greatly appreciated and motivates us to keep delivering top-notch support! Kind Regards, Molly Performance Direct

Posted 4 weeks ago

“Excellent service very helpful easy to insure a older car”

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Posted 1 month ago

Hi Garry, Thank you for the awesome 5-star review! We're so pleased to hear that you found our service helpful and easy for insuring your older car. Your support means the world to us! Kind regards, Molly Performance Direct

Posted 4 weeks ago

Performance Direct is rated 4.6 based on 2,655 reviews