Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George, New Malden
Rating: 4.44

4.4 Rating 3,269 Reviews

89 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 3,269 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I contacted HomeProtect informing them that I needed to make a claim they replied very quickly and made the whole procedure very easy and understandable . Never have I claimed before and their correspondence and very polite staff was just top quality . Put your mind at rest and get insured with HomeProtect you won’t be disappointed and you can relax knowing you’ve got the best insurance you can get . They’re 100% perfection .”

Helpful Report

Posted 3 years ago

Sorry to hear you had to make a claim Karen! We're thrilled we were able to make your experience hassle-free! Thank you for your great feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“A very straightforward process to get contents cover.Fairly priced”

Helpful Report

Posted 8 hours ago

“First day and so far so good. All electronic but looks effective. Proof of the pudding will be if and when we require to speak to an operative. Hopefully this will never happen. Recommend on limited experience.”

Helpful Report

Posted 9 hours ago

“I was struggling to find a tailor made house insurance policy and when I rang Homeprotect just for a chat I found them helpful informative and just right for my needs. I'm a new customer but I'm sure I will remain with them as they are competitive and efficient.”

Helpful Report

Posted 2 days ago

“I had been very anxious about house insurance as I live in a listed property and previous insurers not very keen to continue to insure listed properties despite not having made a claim for years. I had been recommended Homeprotect by a few friends and I was delighted with the service. I spoke to a really helpful and efficient member of staff and the price of the insurance was very competitive. I feel like a weight has been taken off my shoulders. Thankyou Homeprotect.”

Helpful Report

Posted 3 days ago

Thank you for your review, Karen! We're so pleased we could help ease your concerns and provide the right cover for your listed property. It's great to hear our team was helpful and the price competitive. The Homeprotect Team.

Posted 3 days ago

“Homeprotect policy was simple to buy and a very competitive price.”

Helpful Report

Posted 3 days ago

Thanks for your feedback, Aileen! We're glad you found the policy simple to buy and competitively priced. That’s exactly what we aim to deliver! The Homeprotect Team.

Posted 3 days ago

“Very easy to sign up, great cover and a really great price. Very happy indeed.”

Helpful Report

Posted 3 days ago

Thanks for the lovely feedback, James! We're so glad signing up was easy and that you're happy with the cover and price. The Homeprotect Team.

Posted 3 days ago

“Website easy to use & information is clear”

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Posted 3 days ago

Thanks for your feedback, Ruth! We're glad you found the website easy to use and the information clear. The Homeprotect Team.

Posted 3 days ago

“I changed my insurance company three years ago and after researching online I found Homeprotect which matched my requirements perfectly. on the two occasions I have spoken to an adviser (to renew my policy) I have been attended to courtiously and efficiently. I am well satisfied with the service I get from Homeprotect”

Helpful Report

Posted 4 days ago

Thank you for your continued trust over the past three years, Philip! We're so pleased Homeprotect matched your needs and that our advisers provided courteous and efficient service. The Homeprotect Team.

Posted 3 days ago

“Found the whole experience great, filled in all the questions needed then revived our quote. Then straight through to payment no problems at all.”

Helpful Report

Posted 5 days ago

Thanks for the great feedback, Carol! We're glad the process was smooth from filling in the details to receiving your quote and completing payment. That’s exactly the experience we aim to deliver! The Homeprotect Team.

Posted 3 days ago

“Hi. We cover our home buildings and contents with Homeprotect. We find Homeprotect very good to deal with, so far no need for claims. I am giving a low score because we then enquired (sales) about covering another property. More business for Homeprotect ! We are due for renewal with our current provider in November. Sales told us not possible, but I wasn't confident in the respondent (uncertain), so I went through Chat. There our property info was assessed, taken and reviewed by another, with the conclusion Homeprotect would cover us (transcript). Confusing. I have emailed the service number (twice) for a call back to clarify but no response. Not sure how to assess Homeprotect. Happy to reassess if we can clarify this. Thanks.”

Helpful Report

Posted 6 days ago

Thank you for your honest and detailed feedback. We're glad to hear you've had a positive experience with your current Homeprotect policy, and we appreciate your interest in extending coverage to another property. We’re very sorry for the confusion and lack of follow-up regarding your enquiry. That’s not the level of service we aim to provide, and we understand how frustrating it must be to receive mixed messages and no response after reaching out. A feedback on this has been logged internally. Homeprotect do provides cover for the properties having business use and we need to assess the circumstances before providing the cover. Request you to contact us live so that we can check the circumstances to provide the coverage. Thank you, The Homeprotect Team. You can call us on 0330 660 3694 (9am-8pm weekdays, 9am-1pm Saturdays) or chat with us via webchat by visiting https://www.homeprotect.co.uk/contact-us (8am-8pm weekdays, 9am-6pm Saturdays, and 9am-6pm

Posted 4 days ago

“Price excellent and cover provided is exactly what we needed.”

Helpful Report

Posted 6 days ago

Thank you for your feedback, Gerard! We're delighted to hear that the price was excellent and the cover matched your needs perfectly. Providing great value and tailored protection is what we strive for, so it’s fantastic to know we delivered on that. The Homeprotect Team.

Posted 4 days ago

“Changed from Halifax. Better policy for us”

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Posted 1 week ago

Thank you for your feedback!, Michael We're glad to hear that switching from Halifax worked out well and that our policy better suits your needs. We’re here to make insurance straightforward and tailored to each customer. The Homeprotect Team.

Posted 4 days ago

“Pleased to have become a customer application was straightforward, thank you Home protect.”

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Posted 1 week ago

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.

Posted 1 week ago

“I spoke to a real person and they were polite and helpful.”

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Posted 1 week ago

We are always happy to help Michael! Than you for your feedback. The Homeprotect Team.

Posted 1 week ago

“My experience with Homeprotect was pretty good overall. The website was easy to use and the quote came in lower than some competitors. Customer service was responsive when I called. The one downside: there are some small print exclusions that took a bit of effort to understand. Would use again.”

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Posted 1 week ago

We strive to offer cover that others can't, so it's great to see we could do that for you Zara! Thank you, The Homeprotect Team.

Posted 1 week ago

“Really easy process to set up home insurance at a very reasonable price. Thank you”

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Posted 2 weeks ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 1 week ago

“Have been with Homeprotect to cover my property with specific needs for few years. Very Competitive price. The yearly renewable is auto generated, a phone call to discuss the cost to be re-evaluated is welcomed and useful to manage cost.”

Helpful Report

Posted 2 weeks ago

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.

Posted 1 week ago

“So easy to set up and brilliant prices”

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Posted 2 weeks ago

Great to hear we could help you! Thank you for your 5 star feedback. The Homeprotect Team.

Posted 1 week ago

“Very professorial, helpful and efficient service”

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Posted 2 weeks ago

We are always happy to help Sonia! Than you for your feedback. The Homeprotect Team.

Posted 1 week ago

“Easy to fill in quote, competitively priced whilst being very clear on what is and what isn’t covered. Super happy with my new policy, it almost matches my previous one with a competitor which were about to charge me 3 times more for the same cover! Also feels good knowing that the policy is underwritten by a well known insurer.”

Helpful Report

Posted 2 weeks ago

Thanks so much for your great feedback! We're thrilled to hear you're happy with the clarity, value, and trusted cover of your new policy. Thanks, The Homeprotect Team!

Posted 1 week ago

Homeprotect is rated 4.4 based on 3,269 reviews