Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George, New Malden
Rating: 4.45

4.5 Rating 3,526 Reviews

89 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.5

Based on 3,526 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I contacted HomeProtect informing them that I needed to make a claim they replied very quickly and made the whole procedure very easy and understandable . Never have I claimed before and their correspondence and very polite staff was just top quality . Put your mind at rest and get insured with HomeProtect you won’t be disappointed and you can relax knowing you’ve got the best insurance you can get . They’re 100% perfection .”

Helpful Report

Posted 4 years ago

Sorry to hear you had to make a claim Karen! We're thrilled we were able to make your experience hassle-free! Thank you for your great feedback. Angela at The HomeProtect Team.

Posted 4 years ago

“I have more than property with Homeprotect and I rang to renew all three. Payment was taken and apparently all three were renewed. However when I looked at my account - one property had a new policy document the other 2 still had the renewal letter. This is problematic as I need to upload a copy of the document to show we have the correct insurance. I called and was told that the renewal team could not email me my documents and they could not update the documents on the portal. I was told to contact customer services through the Live chat. Which I did - they said they would update the paperwork. They updated the paperwork for one property, leaving one property with the wrong paperwork. I will now have to find time to Live chat them again. I had genuinely thought they could just send me a copy of my documents that I have paid for but apparently this is impossible. There was me thinking technology should improve functionality not make it worse.”

Helpful Report

Posted 23 hours ago

“Professional - considered my disability issue - courteous - overall a very lovely lady”

Helpful Report

Posted 1 day ago

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team

Posted 8 hours ago

“Competitive price on renewal, renewal offer arrived in good time”

Helpful Report

Posted 1 day ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 9 hours ago

“Very happy with the service”

Helpful Report

Posted 1 day ago

Great to hear we could help you, Werner! Thank you for your 5 star feedback. The Homeprotect Team.

Posted 1 day ago

“Excellent online process, good cover for larger number of bedrooms insurance.”

Helpful Report

Posted 1 day ago

We’re delighted to see your 5-star review, Katerina! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 1 day ago

“Excellent customer service plus unbeatable price to insure holiday home contents. Thanks to all concerned.”

Helpful Report

Posted 1 day ago

Thank you so much for your amazing review, Christina! We're thrilled to hear that you had a great experience with us. The Homeprotect Team

Posted 1 day ago

“I have only just taken out a policy with Homeprotect but so far the process has been very easy.”

Helpful Report

Posted 1 day ago

Thank you for the positive feedback, Maria! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 1 day ago

“The most superb service, kindness and professionalism from Phillip today. He was helpful and clear and I couldn’t recommend them enough! Thank you”

Helpful Report

Posted 2 days ago

Your 5-star feedback made our day, Chloe! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 1 day ago

“I needed to find unoccupied house insurance at the last minute and compared to other websites it was really quick and easy to navigate to obtain a quote and take out the policy. I also didn't need to wait for a call back from any agents to go ahead.”

Helpful Report

Posted 2 days ago

We’re delighted to see your 5-star review, Sharon! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 1 day ago

“Very competitively priced and easy to access”

Helpful Report

Posted 2 days ago

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.

Posted 2 days ago

“Very easy to sign up at a good price. I hope I don't have to use them but if I do I hope they are customer focused and try to solve any issues in good faith”

Helpful Report

Posted 2 days ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 2 days ago

“Not had to make a claim but easy to deal with renewals etc. Simple and reasonable cost.”

Helpful Report

Posted 3 days ago

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.

Posted 2 days ago

“Knowledgeable and friendly staff. Provided home insurance that covered my renovation work when others couldn't and although it was still significantly more than my regular house insurance, it was significantly less than other companies offering the same cover.”

Helpful Report

Posted 3 days ago

We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 2 days ago

“Pleasant representative made renewal simple”

Helpful Report

Posted 3 days ago

We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 2 days ago

“so far so good”

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Posted 3 days ago

That's what we like to hear, Noel! Thank you for your 5 Star review. The Homeprotect Team.

Posted 3 days ago

“Very helpful”

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Posted 4 days ago

Thank you so much for your amazing review, John! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.

Posted 3 days ago

“Great service, would really recommend”

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Posted 6 days ago

We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 3 days ago

“Really easy process to organise buildings and contents insurance at a competitive rate. Website easy to navigate Have used previously for buildings insurance on an empty property at a competitive rate when very few companies offered it. Will use again”

Helpful Report

Posted 1 week ago

Your 5-star feedback made our day, Jane! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 3 days ago

“It was straight forward and very easy- no hidden costs.”

Helpful Report

Posted 1 week ago

Thank you for the positive feedback, Abhilash! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 1 week ago

“I was looking for building insurance cover for my sister's property, she has had to go into a care home due to dementia, and I have had to take over looking after her house. I contacted several insurance companies, but none could help as the property will be unoccupied for a while. Homeprotect, not only offered insurance for the property, but also extended cover, it was a great weight of my mind to get this sorted out. I spoke to a lovely advisor who help me select the right level of cover. Would recommend Homeprotect.”

Helpful Report

Posted 1 week ago

Your 5-star feedback made our day, Donald! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 1 week ago

Homeprotect is rated 4.5 based on 3,526 reviews