Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,322 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,322 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a requested phone call back from Rachel Halliwell She took me through everything She answered every single question and gave me complete peace of mid about the booking She was brilliantmhelpful and efficient.She was patient and thoughtful and I am very grateful for her excellant service .”

Helpful Report

Posted 5 hours ago

“We’ve just booked our 61st cruise and only the 2nd through Cruise 118 (recommended by my son last year). The consultant, who’s called Bryony was incredibly helpful, found us a package that we really liked, and went out of her way, to assist us in all aspects of the booking process. The service provided by Bryony was exemplary & everything she advised was later confirmed in writing. So, well done to Bryony - thank you very much, for all your hard work 🙂”

Helpful Report

Posted 1 day ago

“Dale provided a very professional and informative booking. Dale made the process really easy. Would definitely book again. Many thanks Dale Best regards Nicola”

Helpful Report

Posted 1 day ago

“Waw.. Amanda went above and beyond today what exceptional service. Many thanks”

Helpful Report

Posted 1 day ago

Dear Lynne, Thank you for your lovely feedback. We are absolutely delighted to hear that Amanda went above and beyond for you, exceptional service is exactly what we strive for, and she will be thrilled to know she made such a positive impact. We truly appreciate you taking the time to share your experience, and we are always here should you need any further assistance. Thank you once again. Kind Regards Customer Relations.

Posted 1 day ago

“Booked a cruise advertised as an unbeatable Black Friday Promotion. 7 days after it was £201 cheaper!!! No help or support from Cruise118 customer services.”

Helpful Report

Posted 1 day ago

Dear Valued Guest, Thank you for taking the time to share your feedback. We are very sorry to hear of your disappointment regarding the price change after your booking. Cruise pricing works on a fluid pricing model, which means fares can increase or decrease at any time based on availability, demand, and cruise line promotions. These changes are controlled solely by the cruise line and, unfortunately, are not something we are able to influence once a booking has been confirmed. We do appreciate how frustrating it can be to see a lower price after you have booked, and we are sorry for the upset this has caused. Please be assured that your booking was made at the best rate available at the time of purchase. Sorry once again. Kind Regards Customer Relations.

Posted 1 day ago

“Cruise Concierge Jennifer Stevenson gave us a 5 star experience when we called to enquire about a cruise for 2027. She was friendly, knowledgeable and took on board all our requests. She provided us with some great options and was efficient with the information she sent out to us. We were so impressed by the service provided that not only did we book the cruise but booked a second one sailing July 2026. Thank you Jen”

Helpful Report

Posted 2 weeks ago

Dear Valued Guest, Thank you for your 5 star review and for taking the time to share your experience. We are thrilled to hear that Jennifer provided you with a 5-star service. Her friendly and knowledgeable approach, along with her attention to your requests, truly reflects the level of care we aim to deliver. It’s wonderful to know that her efforts helped you book not just one, but two cruises! We will make sure Jennifer sees your kind words which will most certainly mean a lot to her. We look forward to assisting you again and making your future sailings just as memorable. Thank you once again. Kind Regards Customer Relations

Posted 2 weeks ago

“Amanda was very helpful, professional and a credit to the company. Reassuring in offering to contact Cunard for my Husbands Loyalty status to be matched. Mine had already been accepted. She promptly followed up with information needed. Which on completing the form attached it only had USA as country no drop down to UK only Puerto Rico!? Was this intended for American voyagers ?? So I was unable to complete it myself. However, I have copied the information from Cunard she obtained and contacted a concierge? Who I hope will help. Amanda, you were brilliant! Watch this space. Thank you”

Helpful Report

Posted 2 weeks ago

Dear Mrs Bowen Thank you so much for your feedback! We are thrilled to hear that Amanda provided such helpful and professional service. She truly is a credit to our team, and we’ll make sure your kind words are shared with her. We appreciate you highlighting the issue with the form and will review this to ensure a smoother experience for our guests. In the meantime, we’re glad Amanda was able to assist and provide the necessary information. Thank you once again. Kind Regards Customer Relations.

Posted 2 weeks ago

“Excellent Amanda email while we were away thanks”

Helpful Report

Posted 3 weeks ago

Dear Tina Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Amanda recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 3 weeks ago

“Kim was amazingly helpful by answering all our questions as first time solo cruisers and giving us in depth answers - i’ve been very happy with her service today and yesterday and we are looking forward to our cruise”

Helpful Report

Posted 1 month ago

Dear Amelia, Thank you for taking the time to share your feedback! We are delighted to hear that Kim was able to provide such helpful and detailed support for your first solo cruise experience. Our team strives to make every step of the journey as smooth and enjoyable as possible, and it’s wonderful to know Kim made a positive impact. We hope you have an amazing cruise and look forward to assisting you again in the future! Thank you once again. Kind Regards Customer Relations.

Posted 1 month ago

“Chris was helpful,she also spent time in checking the conditions of sale which has allowed me 2 weeks to book another cruise with p and o and not lose my deposit”

Helpful Report

Posted 1 month ago

Dear Michael, Thank you for taking the time to share your feedback. We are delighted to hear that Chris was able to assist you and ensure you had the flexibility to book another cruise without losing your deposit. Your kind words mean a lot to us, and we’re thrilled that you had a positive experience with Cruise 118. Thank you once again. Kind Regards Customer Relations.

Posted 1 month ago

“Had a great experience dealing with Jennifer at 118 cruises, she spent a lot of time looking thru different cruises for us thanks for all your help booked a lot of cruises thru 118 always very helpful and friendly.”

Helpful Report

Posted 1 month ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Jennifer recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“Excellent service and it was a pleasure dealing with Jennifer. Within a couple of hours of my initial email enquire (before the company had opened) I was contacted. Jennifer talked me through the cabins and the price was what I had calculated which was great. If there are any problems I will not hesitate to contact Jennifer as she always answers my questions/queries promptly.”

Helpful Report

Posted 1 month ago

Dear Lesley, Thank you so much for your kind words and for sharing your experience with us. We are delighted to hear that Jennifer provided excellent service and made the booking process smooth and efficient for you. It is great to know that you felt supported from the very beginning and that Jennifer’s prompt responses gave you confidence. We’ll be sure to share your feedback with her which will be very much appreciated. Thank you once again. Kind Regards Customer Relations.

Posted 1 month ago

“Very helpful within a few hours cruise book great price lovely lady great help”

Helpful Report

Posted 1 month ago

Dear Jacqueline, Thank you for your 5 star review and for taking the time to share your experience. We’re delighted to hear that you found our team helpful and that we could assist you in booking your cruise at a great price. Your kind words mean a lot to us, and we’re thrilled that you had such a positive experience. Thank you once again. Kind Regards Customer Relations.

Posted 1 month ago

“I have booked cruises with Rachell Halliwell for a few years now and she always gives excellent service. Helpful, patient, efficient. Cannot recommend her enough.”

Helpful Report

Posted 1 month ago

Dear Valued Guest, Thank you for your 5 star review and taking the time to share your experience. We’re delighted to hear that Rachell has consistently provided helpful, patient, and efficient service over the years. We truly appreciate your loyalty and look forward to helping you plan many more memorable holidays! Kind Regards Customer Relations.

Posted 1 month ago

“Dealt with Rachel Halliwell again. She is an absolute diamond and have dealt with her on previous occasions. Makes the process so easy and understandable. Recommend her to all family and friends. The company is really lucky to have her. Professional etc”

Helpful Report

Posted 1 month ago

Dear Valued Guest, Thank you for your 5 star review and for sharing your kind words about your experience with us at Cruise 118. We’re thrilled to hear that Rachel made the process easy and understandable, and that you’ve chosen to return to her for assistance on multiple occasions. Your recommendation to family and friends means the world to us, and we’re proud to have Rachel as part of our team! Thank you once again. Kind Regards Customer Relations.

Posted 1 month ago

“Brilliant service , from Grant, and Kate, not forgetting the the great work done by Rebecca, in sorting our flights out. All in all 5* service!! Regards, Paul & Carol Mulvey,”

Helpful Report

Posted 1 month ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Grant, Kate and Rebecca recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“Jennifer Stevenson was very professional in her handling of our booking. Jen gave me a lot of information regarding our cruise as well as informing me that I would require a new passport even though it expires in 2027. SixStar Cruises has excelled themselves again. Jen is not only very attentive but also very friendly and knowledgeable. Congratulations on my booking”

Helpful Report

Posted 1 month ago

Dear Mrs Gibson, Thank you for your wonderful feedback and 5* star review! We are delighted to hear that Jennifer provided such detailed and helpful guidance, ensuring your booking experience was smooth and stress-free. Her professionalism and knowledge truly make a difference, and we’ll be sure to share your kind words with her. We are thrilled you have chosen Six Star Cruises again and look forward to helping you plan many more unforgettable journeys! Best regards, Customer Relations Team

Posted 1 month ago

“Booked our 2nd cruise with Ellie and she so helpful again with sorting everything out. Hope you are back after maternity leave as we will be booking more cruises.”

Helpful Report

Posted 1 month ago

Dear Nick, Thank for your lovely feedback! We are delighted to hear that Ellie was able to help you again and make the booking process smooth. She’ll be thrilled to know you’re looking forward to more cruises with us. We can’t wait to assist you with your next adventure! Thank you once again. Kind Regards Customer Relations.

Posted 1 month ago

“Thanks Kate for your help today , I know it’s out of your immediate control , but hope the requests you’ve made will hopefully resolve the problem. Look forward to you coming back to me on Monday . Regards Peter”

Helpful Report

Posted 1 month ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Kate recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“We have used Cruise118 many times. They are a company I would highly recommend. Georgina Dawkins helped me through all of the stages this year. When we were booking our bucket list Australia/ New Zealand cruise she helped enormously with our many concerns and requests. She emailed and helped with so many questions. She is a credit to Cruise118”

Helpful Report

Posted 1 month ago

Dear Valued Guest, Thank you for sharing your feedback and for your 5-star review! We’re delighted to hear that you’ve chosen Cruise118 many times and that Georgina provided exceptional support throughout your booking process. Helping you plan a bucket-list Australia and New Zealand cruise sounds amazing, and we’re thrilled she could assist with all your questions and requests. Georgina is indeed a credit to our team, and we’ll make sure she sees your kind words. We look forward to helping you with your next adventure! Thank you once again. Kind Regards Customer Relations.

Posted 1 month ago

Cruise118.com is rated 4.8 based on 15,322 reviews