Cruise118.com Reviews

4.8 Rating 14,853 Reviews
96 %
of reviewers recommend Cruise118.com
4.8
Based on 14,853 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 91%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Cruise118.com Reviews

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

An the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

feedback@cruise118.com

Write Your review

Tell us how Cruise118.com made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Excellent service very happy I was talking to Jess and Gillian . They both were very helpful.
Helpful Report
Posted 23 hours ago
We always book with Rachel Halliwell Rachel is very efficient and a pleasure to talk with she make you feel at ease and nothing is too much trouble. Cruise 118 are hard to beat on the price of cruising Thanks again Rachel for looking after us Take care Elaine & Kenny
Helpful Report
Posted 1 day ago
Jess Clemente’s saved the day for Cruise 118! I said I would never book another cruise to previous 118 person. About to give up, life is getting MORE complicated for us wrinklies trying to communicate these days thanks to Modern Technology. It’s turned into a joke. We do need help more than ever now! Going away is something else…..sorting best insurance, best car parking, passport details, next of kin, checking in..and so on, fotos…..downloading, luggage labels, ref numbers…… Jess has sorted all my problems….others couldn’t care less anymore….
Helpful Report
Posted 1 day ago
After holding on to the T/p line for 45mins with P&O I eventually hung up and contacted 118 concierge service for assistance. Thanks to Jessica Clements for taking away the stress and speedily resolving what was a totally unnecessary P&O generated complication.
Helpful Report
Posted 2 days ago
Amazingly helpful as always
Helpful Report
Posted 3 days ago
Been travelling and booked all my cruises with Cruise 118. Staff very professional. Jess thank you for your great service. Keep up the good work looking forward to my upcoming Cruise Andrea Simpson
Helpful Report
Posted 6 days ago
Jess Clements Senior Service Concierge WAS A DELIGHT TO DEAL WITH OUR HOLIDAY AND WENT ABOVE AND BEYOND TO ASSIST US ... Margaret Fitzsimmons
Helpful Report
Posted 1 week ago
Many thanks for Jessica Clements for sorting out the problems we had about our forthcoming holiday to Japan. She was very helpful and caring.
Helpful Report
Posted 1 week ago
Jessica was a real star on this occasion and went out odf her way to help us ...indeed she went the extra mile.A credit to your company
Helpful Report
Posted 1 week ago
I greatly appreciate how both Jess and Mollie have worked to resolve an issue for me. It is the first time I have booked with Cruise118 but so far I am very happy with the service provided.
Helpful Report
Posted 1 week ago
Very helpful service from Sian and Robyn. Answered all my questions. Reassured Thank you very much.
Helpful Report
Posted 1 week ago
Brilliant service, very helpful staff and provided all information efficiently and with best value options., Worked really hard to suit my needs and asked the right questions to make sure i got the holiday I needed. Thank you Dale Robertson first class service.
Helpful Report
Posted 1 week ago
Started with a live chat explaining what we required. Responded to by Greg Hill who telephoned to find out the finer details. Greg has organised our flights, accommodation, transfers from airport to hotel and then onto our cruise followed by an inland tour of the golden triangle.He negotiated the best price for us and we got the holiday booked.All very excited and planning our excursions. Thankyou.
Helpful Report
Posted 1 week ago
Quick and efficient service saving us money. Thank you
Helpful Report
Posted 1 week ago
Hannah was very helpful and made the process of booking painless. Excellent knowledge and able to offer different suggestions.
Helpful Report
Posted 1 week ago
Great customer service by Daniel, answered all of our queries, and booked us on our cruise swiftly. He is very patient, friendly and explained everything clearly. We are very happy with his services. Thank you, Daniel! 😊
Helpful Report
Posted 2 weeks ago
Excellent customer service. I gave Robyn a hard search to do and she speedily, came up trumps - at a good price too.
Helpful Report
Posted 2 weeks ago
I am always happy to communicate with Staff from Cruise 118. They are helpful and extremely patient.
Helpful Report
Posted 2 weeks ago
Jessica always does what she says she'll do and is very helpful and professional.
Helpful Report
Posted 2 weeks ago
Lovely Jennifer very helpful
Helpful Report
Posted 2 weeks ago
Cruise118.com is rated 4.8 based on 14,853 reviews