Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 48,711 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 48,711 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 23rd August 2026

Ahmed E

Zatu Games 5 star review on 16th August 2026

Marek R

Zatu Games 5 star review on 12th August 2026

Alfred S

Zatu Games 5 star review on 12th July 2026

Erin B

922

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered figures for Star Wars Legion. Very good price, and delivered on time. Recommended”

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Posted 2 months ago

“Took 11 days to do less than 500 kms”

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Posted 2 months ago

“Fantastic service, even helped when the order got blocked as it was a first purchase”

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Posted 2 months ago

“Fast delivery IOSS for countries outside the EU”

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Posted 2 months ago

“Great shop! Shipping packaging could be better.”

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Posted 2 months ago

“Delivery was delayed to over 3 weeks with no communication from the company. Multiple emails were sent and still no closer to receiving my items. Then finally managed to get through to customer services via telephone and the order was sorted the missing items refunded and the rest of my items were posted the same day.”

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Posted 2 months ago

Hi there, Thank you for your review. We're sorry that your order was delayed and appreciate that this was frustrating. Having reviewed the order, we can see that the delay was caused by an issue with the warehouse transfer process, and we do apologize for these delays. We would also like to clarify the communication timeline, as our records differ from what has been described. An email was received from you on the 30th of May, which was a Saturday. A second separate email was then sent on the 1st of June. Our customer service team operates Monday to Friday, 9am–5pm, and we responded to your initial enquiry on 2nd June, which is within the 48 hours we suggest on the contact us page for responses. The second email was not separately responded to as the question had already been answered in our reply to the first email. Sending multiple emails regarding the same issue does not speed up the process and can unfortunately contribute to delays for both yourself and other customers, as duplicate tickets increase the volume of enquiries our team must work through. We can also see that a further email was sent to us on the 8th of June and that you called us on the same day, before our team had been given the opportunity to respond to that latest email. That said, once you spoke with our team, the issue was reviewed, the unavailable items were refunded, and the remaining items were dispatched the same day to ensure the order could be completed as quickly as possible. If you would like any further assistance with this order, please send us an email at team@zatu.co.uk with reference number 5363, and a member of our team will be happy to help. Thank You, Team Zatu Games

Posted 2 months ago

“Fast shipping, good conditions”

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Posted 2 months ago

“great service and quality stock”

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Posted 2 months ago

“great experience”

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Posted 2 months ago

“Shipment was a bit late but overall very happy”

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Posted 2 months ago

“For the moment I still haven’t received m’y package”

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Posted 2 months ago

Hi there, Having reviewed the tracking information available to us, we can see that the order has been marked as delivered by the courier. If this is not the case, please contact our customer support team so that we can investigate this further and work towards a resolution for you. We would be happy to look into the delivery with the courier and determine what has happened to the parcel. If you would like any further assistance with this order, please send us an email at team@zatu.co.uk with reference number 9113, and a member of our team will be happy to help. Thank You, Team Zatu Games

Posted 2 months ago

“I ordered from Zatu Games on June 2nd for an estimated 6 - 9 day delivery window. On June 9th, the games had not even been packaged, so I emailed the company to ask when I could expect to receive them. They emailed back promptly, and mailed the games later that week. I received the package on June 19th, 17 days after I ordered. In addition, the games were thrown into the box haphazardly, with one lying cross-diagonally in the box, which resulted in a bent corner. I received the order eventually and a bent corner does not prevent playability, but I would not recommend ordering from Zatu Games for these reasons.”

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Posted 2 months ago

Hi there, Thank you for your review. Having reviewed the order, we can see that one of the items required a transfer to our main dispatch hub from one of our external warehouse locations before the order could be shipped. Unfortunately, there was also a technical issue on the website which resulted in an incorrect delivery estimate being displayed. As this was an international order, it should not have been showing a 2–4 day delivery window, and we apologise for the confusion this caused. We appreciate that this led to expectations that we were unable to meet. We're also sorry to hear that one of the game boxes arrived with a bent corner. Whilst we are pleased that the game remained playable, we understand that our customers expect their products to arrive in good condition. I am unable to see any correspondance regarding this damage, as such we have not had a chance to offer a resolution for this. If you would like any further assistance with this order, please send us an email at team@zatu.co.uk with Images of the damage the product received, and a member of our team will be happy to help. Thank You, Team Zatu Games

Posted 2 months ago

“Very good products, fast delivery and very good packaging.”

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Posted 2 months ago

“great service”

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Posted 2 months ago

“They were extremely professional and the delivery was swift. The products are amazing and I struggled to find them in stock anywhere else. I would highly recommend.”

Zatu Games 5 star review on 22nd June 2026

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Posted 2 months ago

“I purchased the game ‘I am done’ and haven’t looked back, the game is fun and full of twists and turns, constantly leading to many laughs with friends and family members. The delivery of the product was fast and the pricing was respectable. 10/10”

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Posted 2 months ago

“Fantastic board games shop. Always great service and good value.”

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Posted 2 months ago

“Purchased Monarchs of England jigsaw from Zatu - cheapest price that I could find online. Item delivered promptly and in excellent condition, exactly as described. Would not hesitate to use Zatu again.”

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Posted 2 months ago

“I ordered two games that are hard to find in the US. They came shockingly quickly and are in perfect condition. Fantastic ordering experience.”

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Posted 2 months ago

“Good price, good customer service, slow dispatch, took almost a week to arrive but I did not pay for more expensive delivery.”

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Posted 2 months ago

Zatu Games is rated 4.8 based on 48,711 reviews