Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 46,699 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 46,699 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

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Zatu Games 5 star review on 30th January 2026

908

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick delivery. No issues, packaged well”

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Posted 2 months ago

“Pre order item delayed multiple times (not Zatu games fault) however the parts on the order that were not pre order arrived damaged, their resolution was either return the item (despite waiting months to receive) or a tiny partial refund. Other organizations would have just sent out a replacement. Made me feel I was being difficult due to an issue which wasn't my fault.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to leave your feedback. We completely understand your frustration, and we’re sorry that parts of your order arrived damaged. We aim to ensure all items are delivered in perfect condition, and we regret that this wasn’t the case for you. As per our policy, we offered a return and replacement or a partial refund. We appreciate that waiting for a return can feel frustrating, especially after a long pre-order period, however we do require damaged items to be returned to us before issuing a replacement. We absolutely do not want any of our customers to feel difficult or blamed for issues outside their control, and we are sorry if our communication gave that impression. If you would like any further assistance with your order, please get in touch with us at team@zatu.co.uk with reference number 4288 and a member of our team will be happy to help. Thank you, Team Zatu Games

Posted 2 months ago

“Always reliable. Always very good, competitive pricing. Missing additional imagery of games on the website and page load is slow. But always happy to use Zatu.”

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Posted 2 months ago

“As always quick delivery even to an EU country! And prices at still on par of lower than what I would pay “at home””

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Posted 2 months ago

“Great service, quality game”

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Posted 2 months ago

“Veru Easy process to order and it came almost immediately. Fantastic Xmas present and well received!”

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Posted 2 months ago

“Always deliver on time with very competitive prices and easy website to navigate and use. Zatu always pop up on Google beating out similar online stores. Have ordered many times and never had an issue. Will be back.”

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Posted 2 months ago

“I love the team and the delivery progress.”

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Posted 2 months ago

“Book arrived damage and unusable. When contacting customer service with pictures, I was offered a partial refund for a book that was worthless. My other option was to jump through hoops to return it at my expense. They stopped responding to emails.”

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Posted 2 months ago

Hi there, Thank you for taking the time to leave your feedback. We’re sorry to hear that your book arrived damaged and understand how frustrating this must have been. When you contacted us, we outlined the available options in line with our returns policy. As we are not based in the US and do not have accounts with US couriers, we’re unfortunately unable to provide a pre-paid return label. However, we did advise that the item could be returned to our US depot, and that we would reimburse the reasonable cost of return postage once the item was received. In line with our policy, damaged items do need to be returned to us for verification, regardless of whether the item is still usable, before a full refund or replacement can be issued. A partial refund was offered as an alternative option should you have preferred not to return the item. We’re sorry if our responses did not meet your expectations or if there was any delay in communication, and we appreciate you sharing your experience. Our records indicate that this review was made on 07/01/26 and we have responded to your emails twice on the same date. If you would like any further assistance with your order, please get in touch with us at team@zatu.co.uk with reference number 7878 and a member of our team will be happy to help. Thank you, Team Zatu Games

Posted 2 months ago

“Great service 100% recommend”

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Posted 2 months ago

“Always good delivery times and arrives undamaged”

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Posted 2 months ago

“Great prices, huge selection of games, and everything arrived well packaged. Customer service was excellent throughout. Highly recommended!”

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Posted 2 months ago

“Excellent service. Game arrived within 3 days of ordering. Well packaged and arrived completely undamaged”

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Posted 2 months ago

“Prompt delivery, good packaging. Highly recommended.”

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Posted 2 months ago

“I spent £287.98 on a booster box It should have been better packaged. A single piece of paper was not good enough to keep my expensive item from getting damaged in post. I would still buy from them again but there is room for improvement.”

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Posted 2 months ago

“I couldn’t be happier with my experience at Zatu! The service is genuinely top-notch. Everything arrived quickly, perfectly packaged, and exactly as described. It’s so refreshing to shop somewhere that clearly cares about its customers. I love my products and will definitely be coming back for more. A truly wonderful shopping experience!”

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Posted 2 months ago

“Good price, good game selection. Perfect.”

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Posted 2 months ago

“The product too a very long time to get here, but not their fault and customer service was good throughout”

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Posted 2 months ago

“A game arrived damaged and they’re not responding to my emails.”

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Posted 2 months ago

Hi there, Thank you for taking the time to leave your feedback. We’re sorry to hear that your item arrived damaged, as this is certainly not the experience we aim to provide. We have checked our records and cannot see any correspondence from you regarding this issue. We absolutely want to help resolve this as quickly as possible, and if an item has arrived damaged we would of course look to assist with a replacement or refund where appropriate. Please get in touch with us directly at team@zatu.co.uk, including your order number and details of the issue, so a member of our team can review this and help you further. If you would like any further assistance with your order, please get in touch with us at team@zatu.co.uk and a member of our team will be happy to help. Thank you, Team Zatu Games

Posted 2 months ago

“Excellent website, the best prices and fast delivery. Since I discovered them it is the only website I buy from”

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Posted 2 months ago

Zatu Games is rated 4.8 based on 46,699 reviews