Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 47,327 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 47,327 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 18th April 2026

909

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easily the most reasonable price I've found for the games I've looked up (including some I had just bought off Amazon and in person, which I regret not buying off here and would have if I had come across this gem of a site first). Delivery was quick and went down in the expected timeframe (note that the wait time included New Year day). Game was well packaged and arrived in excellent condition. No notes.”

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Posted 3 months ago

“Speedy delivery and a fantastic selection of products”

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Posted 3 months ago

“Game arrived promptly before christmas.”

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Posted 3 months ago

“Item was well packaged and delivered very quickly”

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Posted 3 months ago

“The selection and support provided by Zatu Games is fantastic. I've got my order on a short time and in perfect state.”

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Posted 3 months ago

“Good prices and fast delivery.”

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Posted 3 months ago

“Great service. Super fast delivery. Best of all, great value. Zatu seemed to be the best value for the games and paints I ordered. Definitely will use again.”

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Posted 3 months ago

“Lots of games at a good price. Great shipping too”

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Posted 3 months ago

“Nice paints. Don't know what to do with the saved points though. No explanation on how to use them!!”

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Posted 3 months ago

“I've been using Zatu for the last 5 to 6 years and purchase 90% of my board games through them. My games have always been shipped fast and arrived in great condition. The packaging is always of a good standard and has kept all of my game boxes free from damage. I've found the website easy to use, i like to use the wishlist to find the games i'm looking for and check the prices. They have a handy price drop or increase function when adding to the wishlist so i know when i'm getting a good deal. I've recommended Zatu to all my friends and family for their purchases too.”

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Posted 3 months ago

“Took the opportunity to buy a gentle rain as it was at a reduced price making it very good value compared to other sellers. Great service, delivered quickly and the game is fantastic. Gentle, thoughtful and lovely visually.”

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Posted 3 months ago

“Placed an order for 14x packs of trading cards. Took a little to be dispatched. Only in a padded envelope so could easily have been damaged in shipping (only 1 pack ended up bent). The items purchased said they would include a free fun pack. These did not arrive with the order. I contacted support and they said becuase the automatic discount was applied at checkout of £2 that they would not provide the fun pack. Probably will not use again.”

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Posted 3 months ago

Hi, thanks for taking the time to leave your feedback — we’re sorry to hear your order didn’t fully meet expectations. We appreciate you highlighting the packaging concerns. While our FAQs note that smaller orders may be shipped in padded envelopes, we understand that trading cards are delicate items and we’ll be passing this feedback on to our warehouse team for review. Regarding the free fun pack, as outlined in our FAQs and promotional terms, free items are not included when an automatic discount is applied at checkout. We’re sorry if this wasn’t clear at the point of purchase, and we understand how this could be disappointing if you were expecting the additional item. We genuinely value all customer feedback, as it helps us improve both our service and how clearly we communicate our offers. If you’d like to discuss this further, feel free to contact our customer support team with the reference number 3980 and a member of the team would be able to answer any further concerns. Kind regards, Team Zatu Games

Posted 3 months ago

“Great products and prices with quick and reliable delivery. Highly recommend.”

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Posted 3 months ago

“Although there were delays with one of my puzzle in the order, Zatu customer service was quick to answer my email requests and provided excellent customer service when I changed my order.”

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Posted 3 months ago

“Very happy with the two products I ordered. Arrived on time, well-packaged and in great condition.”

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Posted 3 months ago

“Was sad I missed adding the code for the free game when ordering and Zatu wouldn't add it retroactively despite immediately contacting them, but the they have always delivered as promised.”

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Posted 3 months ago

“Great games and good prices 👌”

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Posted 3 months ago

“Games are great, one of the games however I guess was not in stock so it took longer to process - I didn’t get an update until I emailed asking about it. Also one box was slightly damaged. Otherwise a really great company with really great options - I will shop again :)”

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Posted 3 months ago

“An amazing experience from speed of shipping to quality of games to prices that are very reasonable and better than all other online board games stores. I ve been looking for some games for more than a year ( like KELP ) and until this moment i couldnt find a place that delivers it to my country. Keep up tge good work. I am already planning my next purchase from Zatu :)”

Zatu Games 5 star review on 21st January 2026

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Posted 3 months ago

“Zatu Games has continued to be a fantastic place to order all boards and extra add on pieces. Dispatches items quickly and arrives well packaged.”

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Posted 3 months ago

Zatu Games is rated 4.8 based on 47,327 reviews