Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 46,792 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 46,792 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 30th January 2026

908

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought some old Weiss Schwarz cards and they thew in a promo card for free, was really happy with that, great website.”

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Posted 7 months ago

“Great diversity of games and fast delivery”

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Posted 7 months ago

“Great service! Delivered on time and as advertised! Can’t ask for much more.”

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Posted 7 months ago

“Very good shop! Shipping quickly and good prices. A lot of games are available.”

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Posted 7 months ago

“Super fast and affordable international delivery. It took only 5 days to arrive! Items were well packed. Definitely will be ordering more in the future. Highly recommend Zatu!”

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Posted 7 months ago

“Items shipped promptly as always and in perfect condition.”

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Posted 7 months ago

“Good prices and very fast to the USA.”

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Posted 7 months ago

“My go-to games company. Great prices, fast delivery, good customer service and loyalty program.”

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Posted 7 months ago

“Excellent from ordering to delivery. Kept fully informed throughout. Delivery was earlier than informed. Only disappointment, which wasn't Zatu's fault was a piece missing from kit This was sorted by contacting the manufacturer.”

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Posted 7 months ago

“Brilliant service, really helpful and accurate reviews”

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Posted 7 months ago

“Absolutely no issues with the ordering and very quick delivery. Impressed.”

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Posted 7 months ago

“The best shop in EU. Fast Shipping, excellent packaging and very customer friendly prices! Completed five purchases and have many more to come! Thanks a lot!”

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Posted 7 months ago

“Excellent price , well packaged and quick delivery”

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Posted 7 months ago

“I wish I could give them less than one star. My experience with ZATU Games has been horrendous. I preordered a product, months in advance, that was listed as available with a promise of delivery by the release date. One week later, the product has not been shipped. When contacted, the company blames their distributor with no remorse or option of compensation for the inconvenience. Additionally, other products in the order have also not been shipped. Two weeks (plus) later, the product has not been shipped. No idea from the company when the product will be available. When I asked if I could get the rest of my order while I wait for them to sort their issue, they said, as long as I pay additional shipping. Their suggested solution is to cancel my order of the product. Suspiciously enough, the price of the product has increased since my preorder. Each time I've contacted the company via email, their responses have been prompt; however, they refuse to take responsibility for their false advertising and inability to meet their promised delivery date. Instead, they wish to further take advantage of their customer.”

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Posted 7 months ago

Thank you for taking the time to share your experience — we're genuinely sorry to hear it did not meet your expectations. We completely understand your frustration; It’s always our aim to meet pre-order release dates, and we're sincerely sorry that this was not the case for your order. The delay you've experienced is the result of unexpected issues with our distributor — sadly this is not something we can directly control, however, we are actively working directly with the distributor to resolve this ASAP. As per our Pre-Order policy, we do require additional shipping in order for us to ship in-stock items. We are taking your feedback seriously as we look to improve our processes and communication. If you’d like to discuss your order further, our team would be more than happy to help you find a resolution that works for you; to do so, please contact team@zatu.co.uk with a reference number of 0724 and a member of the team can assist you further. Warm regards, Zatu Games

Posted 6 months ago

“Zeer snelle levering. Prachtig collector item ontvangen voor een supergoede prijs.”

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Posted 7 months ago

“Brilliant! Fast delivery and well packed, I will 100% use again.”

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Posted 7 months ago

“Zatu provide excellent service, reasonable prices and quick delivery.”

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Posted 7 months ago

“I've ordered from Zatu a few times and they've always delivered on time and game well packaged”

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Posted 7 months ago

“Excellent delivery oversea : fast, book well protected and in perfect state, no plastic used, it's mighty fine.”

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Posted 7 months ago

“Outstanding, as always. Speedy delivery, top quality products and the game writeup was spot on!”

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Posted 7 months ago

Zatu Games is rated 4.8 based on 46,792 reviews