Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 42,295 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 42,295 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

Write Your review

Tell us how Zatu Games made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Zatu Games 5 star review on 17th June 2025

Stephen B

Zatu Games 5 star review on 14th June 2025

Jefte L

Zatu Games 5 star review on 12th June 2025

Kelly F

873

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“International shipping delivery time was quite long. Took 10 days for items in stock (according to website), to get dispatched, then another 10 days before it arrived (with a few days in customs). Otherwise great!”

Helpful Report

Posted 8 months ago

“No problems.”

Helpful Report

Posted 8 months ago

“Great stock on English boardgames. Received the games within one week. The packaging was damaged, but the contents were perfect.”

Helpful Report

Posted 8 months ago

“Thank you Zatu. Our first ever board games arrived today, in perfect condition. From the UK to Greece. I was given an expected delivery date of 5 days from ordering. Ok, if you're in the Uk.....so got a bit worried....after 9........ and the tracking only said. In transit. 14 days from dispatch to delivery. I'll take that and will know for future reference. Would have been 5 stars without the stress....😆”

Zatu Games 4 star review on 4th October 2024

Helpful Report

Posted 8 months ago

Thank you for your wonderful review! We are overjoyed to know that you had a great experience with us. Your satisfaction is our success!

Posted 8 months ago

“I little bit of slower delivery time but the amount of choice for boardgames in fair price is huge.”

Helpful Report

Posted 8 months ago

We appreciate your 4-star review! Thank you for taking the time to share your experience. Your satisfaction is important to us, and we look forward to serving you again!

Posted 8 months ago

“No complaints”

Helpful Report

Posted 8 months ago

Thank you so much for your positive review! We are thrilled to hear that you had a great experience with our company. Your support means a lot to us. We can't wait to fulfil your order with the same great service in the future!

Posted 8 months ago

“Products were all provided in perfect condition and at a low price. Dispatch took around a week though despite all items being listed in stock.”

Helpful Report

Posted 8 months ago

Thank you for sharing your experience! We are so glad to hear that you enjoyed our service. Your satisfaction is our top priority, and we appreciate your support.

Posted 8 months ago

“Great service, quick delivery to Ireland. No customs issue and the product arrived in excellent condition.”

Helpful Report

Posted 8 months ago

We appreciate your kind words! It’s wonderful to know that you are pleased with the quality of our products and our service. Thank you for choosing us!

Posted 8 months ago

“Good, responsive service!”

Helpful Report

Posted 8 months ago

“Some delay to pack and start the shipping process, but no impact at total process that I had a restrict time to receive it, as I am bringing to my country during a travel to USA”

Helpful Report

Posted 8 months ago

“Fairly fast delivery and very well packaged. Good service!”

Helpful Report

Posted 8 months ago

“I’m glad my parcel arrived safe to my, but to be honest, i’d be happier if they ship the original sealed box of my one piece on another box as the postage label ruined the writings of the sealed box for me. I was hoping I can leave it in its original sealed container but I just ripped it open because of this aesthetic issue. Other than that, all is good and priced well.”

Helpful Report

Posted 8 months ago

“Merci Très rapide Colis conforme Seul bémol, le colis dépose dans le jardin sous la pluie Pas top Sinon Zatu très bien Merci”

Helpful Report

Posted 8 months ago

“Delivered promptly and well packaged. Took one star off purely because I couldn't easily find a way to see progress on my order or see the estimated delivery again after ordering.”

Helpful Report

Posted 8 months ago

“Zatu has really improved it's service, very fast delivery, however the packaging was lackluster and I have received damaged parcels from then previously. Nothing to complain about this time however!”

Helpful Report

Posted 8 months ago

“I really love this site because they have so many games that are otherwise not available or very expensive. My orders have always arrived well packaged and in excellent condition so I am super pleased. I just took one star off because I'm quite annoyed at tax being calculated on check-out (so the price shown for an item is not the actual price) and because the mystery boxes (although exciting) have not really saved money as suggested by the website.”

Helpful Report

Posted 8 months ago

“Good games, good prices, quickly despatched.”

Helpful Report

Posted 8 months ago

“The reviews are good to help guide buying the games. The delivery arrived a day later than what I paid for”

Helpful Report

Posted 8 months ago

“Items turned up quickly, but were rattling around in a large box with just a hint of packing. Luckily they were all fine!”

Helpful Report

Posted 8 months ago

“I have made many repeat orders and will happily do so again in future.”

Helpful Report

Posted 9 months ago

Zatu Games is rated 4.8 based on 42,295 reviews