Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 42,297 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 42,297 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 17th June 2025

Stephen B

Zatu Games 5 star review on 14th June 2025

Jefte L

Zatu Games 5 star review on 12th June 2025

Kelly F

873

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great selection of games and speedy delivery”

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Posted 9 months ago

“Reasonable lead time and availability of product and well packed packages - also a useful option to split the order for earlier shipment of immediately available items, albeit at an additional cost. Overall recommended.”

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Posted 9 months ago

“Vary fast delivery and a lot of information about every thing i have bought”

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Posted 9 months ago

“Pretty good price and game quality! Even the outlet is quite good.”

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Posted 9 months ago

“Great prices for my minis!”

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Posted 9 months ago

“Zatu has an amazing collection of quality products. Delivery is easy and reliable. And when editing or cancelling an order the customer service is brilliantly quick. I only mark a star off becuase of the option to order and pay for items that are not currently in stock. I have had experiences of doing this and waiting 18 months before I finally cancelled the order. Although I received a refund easily and quickly, it is stressful and annoying having to track the items availability to make sure you don't lose money. I understand the benefits of this system when it works but it is frustrating when it doesn't work.”

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Posted 9 months ago

“Delivery was fast, however quite expensive.”

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Posted 9 months ago

“Good price and fast shipping. In the foto looks bigger box but is what is it(18 packets)”

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Posted 9 months ago

“only bought lego here but they have great prices”

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Posted 9 months ago

“Very handy that I live in Norwich, so I can pick up the game I bought for a very reasonable price.”

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Posted 9 months ago

“Ordering process was easy, product was well packaged, only complaint I can make is that dispatch took a little longer than I would have liked.”

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Posted 9 months ago

“Good Service, reasonable prices.”

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Posted 9 months ago

“I was very happy with the customer support form Zatu Games. One of my products couldn’t be delivered on time to the UK so instead of cancelling the order, they posted it to me in Japan with no extra charge. Super customer care and awesome products.”

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Posted 9 months ago

“Zatu has great offers on a variety of board games and I always check their website for boardgames before other websites. It has some harder-to-get games too! It does not provide much inofrmation about the games themselves (and no extra pictures) so you have to go elsewhere to do research on games, but once you know what you want it is the best place to shop.”

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Posted 9 months ago

“Quick dispatch, shipped in good condition.”

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Posted 9 months ago

“Fast delivery, easy and fun!”

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Posted 9 months ago

“Product arrived well packaged, and arrived on time.”

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Posted 9 months ago

“Great service! My only complaint is that my parcel arrived open, and the seal on the cardboard was very weak.”

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Posted 9 months ago

“Good service, good products”

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Posted 9 months ago

“I can only give a review about the customer service since this is for a family game night at Christmas. I am in the USA and had no problem ordering and the package arrived undamaged and in a timely manner! Thanks! We can't wait to play this.”

Helpful Report

Posted 9 months ago

Zatu Games is rated 4.8 based on 42,297 reviews