Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 43,001 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 43,001 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 1st August 2025

876

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items as described but took much longer to arrive than advertised.”

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Posted 2 weeks ago

“Well packaged and good condition. Took a while to deliver which I gather was due to it being a large order, but the site did state everything was in stock at the time of ordering, but then changed to state that stock needed to be reacquainted.”

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Posted 2 weeks ago

“Everything was great, quick delivery and cheaper price than others online”

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Posted 2 weeks ago

“I recently got into collecting Pokémon cards and ordered a tin from Zatu Games and really enjoyed it thank you!”

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Posted 3 weeks ago

“Good price and came on time”

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Posted 3 weeks ago

“Not satisfied with customer support response time. Both - order and issue were placed within a quarter. Order was sent faster than anyone even looked into my message. Bad impression.”

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Posted 3 weeks ago

“Very good service, arrived when it said it would. Ordered Nemesis: Aftermath”

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Posted 4 weeks ago

“Fast shipping to Sweden of rare board game products to a decent price. Packaging was Okey, but could have been better.”

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Posted 4 weeks ago

“Great service and prompt delivery”

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Posted 4 weeks ago

“Good prices and reasonable delivery time to Finland. Package itself arrived very damaged but items were mostly (but not all!) in perfect condition. But I'm Happy with Zatu and I will use it again.”

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Posted 1 month ago

“Order arrived undamaged and on time. My only complaint would be that the most expensive delivery option was at a pick up point for some reason.”

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Posted 1 month ago

“Use frequently for board games will continue to use”

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Posted 1 month ago

“Arrived not long after launch at a good price, though the packaging wasn’t amazing which gave the boxes some edge wear”

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Posted 1 month ago

“So far so good. First box of games I ordered came slightly damaged but contents were fine. Good prices”

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Posted 1 month ago

“Very pleased with my purchase. The items themselves are good quality and arrived quickly. I've marked as 4 due to a lack of communication in regards to sending this item. My order contained a pre order and this was shipped at least a week after the release date. When I got in touch with customer service they sorted this out promptly and arrived the next day.”

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Posted 1 month ago

“Order made from Spain with import duties paid at checkout. Arrived quickly and without any problems coming through Customs.”

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Posted 1 month ago

“Good selection of card packs, like that they can send emails when packs are available too”

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Posted 1 month ago

“The game was packaged in a repurposed monitor box. Not necessarily an issue but this box was left by the front door as we were not home. And then front gate was left open. We are lucky this was not stolen. Please do not reuse boxes that have pictures and logos of expensive items on them. Game itself is in good condition.”

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Posted 1 month ago

“One of my orders didn't come in 24 hours, but that's ok, it came two days late”

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Posted 1 month ago

“Game was delivered. Packaging was not great, put in a shipping box much larger than the game box. This with a minimum of packing material probably led to a smushed corner of the game box. The game box could freely roam around inside the shipping box. Hard to tell if this happened in shipping, maybe the game corner was already smushed before packing?Either way, I received a game with a smushed corner. I honestly don't care that much, I'm not looking for a return or even a replacement. But as point of process improvement for Zatu, thought I would mention it.”

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Posted 1 month ago

Zatu Games is rated 4.8 based on 43,001 reviews