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Zatu Games Reviews

4.8 Rating 34,175 Reviews

95 %

of reviewers recommend Zatu Games

Company Reviews

Product Reviews

4.8

Based on 34,175 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

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Zatu Games 5 star review on 29th April 2024

Zatu Games 5 star review on 28th April 2024

Zatu Games 5 star review on 27th April 2024

Zatu Games 5 star review on 27th April 2024

Zatu Games 5 star review on 24th April 2024

Zatu Games 5 star review on 23rd April 2024

Zatu Games 5 star review on 19th April 2024

699

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never have any issues with buying from Zatu. Prices are always competitive and always arrive on time. Greta site.”

Posted 2 weeks ago

“Took way too long to arrive.”

Posted 2 weeks ago

“Very competitive prices and reliable customer service. Shipping delays could be better communicated.”

Posted 3 weeks ago

“Games choices and prices are fantastic. Delivery tends to be very random, these took weeks to deliver even though they were in stock and not preorder”

Posted 3 weeks ago

“Wide stock of games, quick delivery and boxes arrives in good condition.”

Posted 3 weeks ago

“Have no issues from ZATU before. My book arrived damaged as it was in a thin envelope and had been damaged during shipping .”

Posted 3 weeks ago

“Really happy with my Core rule book for Pathfinder. Was shipped out as soon as they had it in stock, arrived promptly.”

Posted 3 weeks ago

“Arrived quickly and in good condition”

Posted 3 weeks ago

“Quickly delivered, great service”

Posted 3 weeks ago

“I have ordered a lot from Zatu sometimes small orders sometimes larger orders. Sometimes board games sometimes TCG products. It's always been delivered as described in excellent condition well packaged with no missing items. The only reason I give 4 stars instead of 5 is that my larger orders are often slow to dispatch my most recent one taking 10 days from order to delivery.”

Posted 3 weeks ago

“Generally good despatch times, good pricing and no issues with packaging - have purchased from zatu several times before and will continue to do so :)”

Posted 3 weeks ago

“Excellent service and good delivery (despite Post office being rubbish)”

Posted 3 weeks ago

“We bought games with Zatu for a shipping in France. We had emails and everything to now where our package was. The ownly thing was the package : it was too big for the 4 boxes inside so it was crushed when I received it ! Thankfully, the boxes weren’t crushed. I also bought a pack of card sleeves and I found it at the bottom of the packet… crushed ! (But the sleeves were all good). In conclusion : the packaging regarding shipping was bad but everything else was great ! It was the 2nd time we bought on Zatu and the 1st time was perfect”

Posted 4 weeks ago

“Very good prices, and very fast delivery. However, the package had been damaged during transport, and as there was empty space left inside the package, one game box suffered a slight dent. So, packaging could be improved.”

Posted 4 weeks ago

“Good prices, fast shipping. Packaging could be better”

Posted 4 weeks ago

“Arrived on schedule, and I was kept well informed. Thanks”

Posted 1 month ago

Thank you so much for your positive review! We're delighted to hear that you had a good experience. Providing quality products and exceptional service is our priority, and it's rewarding to know we've met your expectations. Your support means a lot to us. If there's anything more we can do for you or any way we can enhance your experience, please feel free to let us know. We look forward to serving you again soon. Best regards, Zatu Games

Posted 1 month ago

“Very good service - no complaints and board game was in mint condition and carefully packaged.”

Posted 1 month ago

Thank you for the lovely review! We're so glad to hear how happy you are with us and the service we provide, and we hope you'll continue to rely on us to provide more of the same great service going forward :) Zatu Games

Posted 1 month ago

“Ordering was easy and prices were good. My order was delayed by 6 months though, but that is likely more to do with supply chain issues than Zatu themselves.”

Posted 1 month ago

Thank you for you review and your feedback! We aim to improve our service in as many ways as we can, and reviews like your can help us investigate where we might be able to improve! We are happy to hear that your order was delivered to you, however, and apologise for the delays that you experienced. We hope we hear from you again for future orders. Zatu Games

Posted 1 month ago

“They have a brilliant selection of games and if you have a problem, when you manage to speak to an actual person they are very helpful.”

Posted 1 month ago

“Package arrived speedily and already half way through the book! Already wanting to order the sequel, Twice Dead King:Reign, just waiting on restocks”

Posted 1 month ago

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Zatu Games is rated 4.8 based on 34,175 reviews