Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 42,288 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 42,288 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 17th June 2025

Stephen B

Zatu Games 5 star review on 14th June 2025

Jefte L

Zatu Games 5 star review on 12th June 2025

Kelly F

873

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The games arrived and are all in great condition (new). The only thing is that they arrived 10 days after the estimated delivery date. There was no priactive communication from Zatu letting me know these will be late (they were late to dispatch). Contacting their customer support, I did get them to get back to me fairly quickly to let me know the status. Other than latecdispatch, the service and products are great, will definitely buy again.”

Helpful Report

Posted 7 months ago

Thank you for your detailed review! We're glad to hear that your games arrived in great condition. We apologize for the delay in dispatch and any inconvenience it may have caused. Your feedback about proactive communication is invaluable, and we will certainly take it on board. We truly appreciate your understanding and look forward to your next order!

Posted 7 months ago

“Order can very quickly.looks like it will be fun it to do as a family at Christmas.the only thing I would say is add a few more magnifying glasses.it will cause problems when everyone’s playing.”

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Posted 7 months ago

Thank you for your great review, Debbie! We're thrilled to hear that you're looking forward to enjoying family time with our game this Christmas. We hope you have a fantastic time playing together!

Posted 7 months ago

“Great service and communication, can't really fault them on that. The website is quite slow, hard to browse, and the search box doesn't work on mobile for some reason.”

Helpful Report

Posted 7 months ago

Thank you for your honest review, Fergus! We're pleased to hear that you had a positive experience with our service and communication. We appreciate your feedback regarding the website speed and mobile search function, and we'll work on improving those aspects. Your input helps us grow, and we hope to provide you with an even better experience next time!

Posted 7 months ago

“Generally a great experience satisfying my BattleTech fix, sometimes you just have to be patient.”

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Posted 7 months ago

“A very useful shop when looking for things my country (NL) doesn't always have.”

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Posted 8 months ago

“Zatu is our favourite website for board games. We are a board game crazy family.”

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Posted 8 months ago

“Great value for money times out of 10 one of the cheapest”

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Posted 8 months ago

“I've always been very pleased with the site. Sometimes it can be hard to use on a phone, but it's got good stock and offers.”

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Posted 8 months ago

Thank you for your kind review, James! We're glad to hear that you've been pleased with our stock and offers. We appreciate your feedback about the mobile experience and will keep working to improve it. Looking forward to welcoming you back again soon!

Posted 7 months ago

“Good selection of games, they had the one I wanted for my wife's birthday, 'Dorf Romantik' (Spiel des Jahres winner 2023) competitively priced. I ordered it and it arrived in time. What more can you ask. Great game, we played it at the weekend and all enjoyed it. Thanks.”

Helpful Report

Posted 8 months ago

Thank you so much for your wonderful review, Sam! We're thrilled to hear that you found the perfect game for your wife's birthday and that it arrived on time. It's fantastic to know you all enjoyed 'Dorf Romantik' together. Your support truly means a lot to us, and we can't wait to help you find more great games in the future!

Posted 7 months ago

“Excellent service. The figures arrive safe and sound.”

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Posted 8 months ago

Thank you so much for your positive review! We are thrilled to hear that you had a great experience with our company. Your support means a lot to us. We can't wait to fulfil your order with the same great service in the future!

Posted 8 months ago

“Took 5 months to arrive, I assume because it was waiting to be restocked.”

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Posted 8 months ago

Thank you for your 4-star review! We're glad to hear that you had a positive experience with us. Your feedback helps us continue to improve and provide the best possible experience for our customers. We look forward to serving you again!

Posted 8 months ago

“They do love to pester you for a review😄. Anyway here is my Trustpilot review "A good experience for my first board game purchase and at a great price. Item arrived quickly and in good order. I just wish I could filter boardgame searches by at least high level genres, such as Fantasy, Sci-Fi, Strategy, which would be far more useful than best sellers, new releases and so forth. If you're a hardened Grognard you probably don't need this function as you're laser focused on a wishlist, but I'm not."”

Helpful Report

Posted 8 months ago

“Have ordered a few things from Zatu now, and find they generally have more games in stock than other online retailers (I'm new to the hobby, so finding out games I'm interested in are either no longer being printed, or have sold out is.... an interesting experience). Delivery is generally quick too; pretty pleased with my orders and the service!”

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Posted 8 months ago

“Love the games Zatu stock, and at reasonable prices too.”

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Posted 8 months ago

“Cheapest option with games actually in stock. Easy to import to the EU. Website needs better sorting/search options.”

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Posted 8 months ago

“no issues so thats good yeah”

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Posted 8 months ago

“Fast deleviry and for a verry low price”

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Posted 8 months ago

“Games come well packaged and Zatu has an excellent selection of harder to find games. Item wasn’t dispatched for deliver until Tues despite a Sat order”

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Posted 8 months ago

“Pros: - great selection of games and expansions - reasonably priced compared to other vendors - top-selling / recommended lists of games helpful when choosing - customer service has been good Cons: - website can be quite slow - search feature doesn't always find what you're looking for unless typed out in full - could use more at-a-glance information about games like play time and number of players”

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Posted 8 months ago

“Great range of board games and tabletop RPGs. Usually really speedy delivery”

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Posted 8 months ago

Zatu Games is rated 4.8 based on 42,288 reviews