Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 47,430 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 47,430 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 18th April 2026

909

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a few games just before Christmas, and had a query about the loyalty points system. Query answered, and the parcel arrived in plenty of time to go under the tree. Very happy with the service, which I have used many times over the past 2 - 3 years.”

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Posted 3 months ago

“Shocking service, ordered 6 items, unknown to me 2 items were out of stock. I wasn’t informed of this and had to chase my order. Was then told that to get the items that were in stock I would have to pay additional shipping costs. Multiple emails were required before this fee was waived, and the tone and customer care was non existent. 11 weeks later I have to chase again, 1 of the missing 2 items is in stock, but won’t be sent until the other item on back order is back in stock! Cannot provide any date as to when this last item will be restocked! If I want the in stock item again I will have to pay for additional shipping costs. Unbelievable really, nearly 3 months now, no genuine understanding or wish to redeem the situation. Unwilling to swallow the shipping costs of £2.99 to show any goodwill, and 3 separate members of staff have all treated me in an unacceptable and condescending manner. Shocking service and after sale care. Would certainly not recommend”

Helpful Report

Posted 3 months ago

Hi there, Thank you for taking the time to leave your review. We’re very sorry to read about your experience and understand why this situation has been both frustrating and disappointing, particularly given the length of time involved and the need to repeatedly chase for updates. On reviewing this order, the delay was caused by a stock error on our website affecting two items showing as available rather than an intentional backorder wait, and we appreciate that this was not made clear to you at the time. We also acknowledge that this should have been communicated more clearly from the outset. Our standard procedure for backorder items is to charge the additional fees to split the cost of shipping. However, as this was an error with our website we are happy to split the order for you at no additional cost. We fully understand how frustrating it is to be told an in-stock item cannot be sent while another remains unavailable, especially after such a long wait, and we regret that our communication and overall handling did not meet the standard you should expect from us. Your comments regarding tone and customer care have been noted, as this is not the experience we aim to provide. If you would like any further assistance with your order, please get in touch with us at team@zatu.co.uk 7187 and a member of our team will be happy to help. Thank you, Team Zatu Games

Posted 3 months ago

“Great service, always a prompt delivery.”

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Posted 3 months ago

“Ive bought a few games from Zatu over the last couple of years. Shipping is fast. Some good deals in sales and pre-orders. My go to website for board games.”

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Posted 3 months ago

“All went went, no issues encounteted”

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Posted 3 months ago

“Pleased with the products and delivery times!”

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Posted 3 months ago

“Zatu supplied what others couldn't! Had to wait a bit for the item but knew that from the start. Good delivery.”

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Posted 3 months ago

“Juegos a buen precio y nunca he tenido problema alguno.”

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Posted 3 months ago

“Love buying from Zatu - Always competative prices and super quick shipping!”

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Posted 3 months ago

“Fanastic selection of games at good prices. Very fast to process and ship my order even during the festive period, with plenty of packaging to protect it.”

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Posted 3 months ago

“Easy to use, transparent website!”

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Posted 3 months ago

“Great prices and communication, but shipping was a little slow.”

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Posted 3 months ago

“No issues with ordering, games arrived on time, all good.”

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Posted 3 months ago

“great games as usual at a competitive price. super quick delivery. many thanks.”

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Posted 3 months ago

“Great variety of games and good delivery times even for EU countries!”

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Posted 3 months ago

“I have always had great purchases from Zatu games. They always have a great selection of games to choose from with fantastic information making the choice easy and they always deliver on time. Always great to support a local business too.”

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Posted 3 months ago

“Super fast delivery despite being an international order. Easy to use website and excellent prices, better than anywhere else.”

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Posted 3 months ago

“Easy site yo navigate, great stock selection and competitive prices”

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Posted 3 months ago

“I had never heard of Zatu games until I saw it advertised on goggle when I was searching for a specific game. But then I opened the website and began browsing and was excited to see SO many games and good deals as well! I will be returning for sure!”

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Posted 3 months ago

“Easy to use and good service”

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Posted 3 months ago

Zatu Games is rated 4.8 based on 47,430 reviews