Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 47,429 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 47,429 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 18th April 2026

909

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great selection of games and really pleased with the quick check out and super speedy delivery so that it turned up in time for Christmas. Item was well packaged and good price - would definitely order from them again.”

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Posted 3 months ago

“Super sklep!! Wysyłka ekspresowa i świetnie zapakowana gra. Polecam”

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Posted 3 months ago

“Fast delivery, good quality.”

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Posted 3 months ago

“Great website with a huge selection of games. Easy to order!”

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Posted 3 months ago

“Order delivered on time and really well packaged, will definitely order from Zatu again.”

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Posted 3 months ago

“Cheap and convenient.”

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Posted 3 months ago

“Items arrived promptly and as described.”

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Posted 3 months ago

“Good Site for games and good service”

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Posted 3 months ago

“Quick delivery, ordered close to but arrived in perfect condition in time for Christmas.”

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Posted 3 months ago

“Good games at a reasonable price.”

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Posted 3 months ago

“Excellent service as always! Everything came as expected and was communicated well.”

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Posted 3 months ago

“I received my games in perfect conditions. I recommend ZATU. Congratulations!”

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Posted 3 months ago

“All of my games were packed and ready for collection quickly and all arrived in perfect condition. I couldn’t find anywhere with a better price to purchase them and will likely be buying more games from here in the future.”

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Posted 3 months ago

“Always a great service from Zatu, deliveries are always on-time and well packaged.”

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Posted 3 months ago

“Generally all good, although it took a bit longer than expected to dispatch my game it still arrived within the quoted time.”

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Posted 3 months ago

“I don’t think the situation even deserved any stars. I ordered specific paints for my brother for Christmas, not just one but 5, imagine my shock when the wrong paints arrived with a different code and packaging. Customer service was good at the start and said it was their mistake and they’d issue a replacement. I sent the item back on the 22nd of December, received by them on the 27th of December with no further actions. So not only did my brother not get his paints for Christmas - which were delayed because they had them at a different location as were out of stock… wrong paints arrived and now half way through January after I chased them they told me the listing was wrong (they had 2 different ones) and they will issue a refund within 5 working days. It’s now the 15th of January and I still haven’t been issued a refund.”

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Posted 3 months ago

Hi there, We’re very sorry to read about the frustration this situation has caused, particularly as these items were intended as a Christmas gift. We appreciate how disappointing it must have been to receive the incorrect paints and then experience further delays while this was being resolved. Having reviewed this order, we can confirm that once the issue with the product listing was identified and the return had been received, a full refund was successfully processed to your account on 05/01/2026. Depending on your bank or payment provider, it can take several working days for the funds to appear back in your account after being processed, but the refund itself has been completed from our side. We apologise for the confusion caused by the incorrect listing and for the inconvenience this caused during what was already a busy holiday period. This feedback has been passed on so we can help prevent similar issues going forward. If you would like any further assistance with your order, please get in touch with us at team@zatu.co.uk with reference 1022 and a member of our team will be happy to help. Thank you, Team Zatu Games

Posted 3 months ago

“Fair enough service. The parcel arrived early in the 7 day time window estimate. However the games were wrapped in a couple of sheets of paper which meant they had no padding at all and were shifting about in the shipping box. Pure luck that none of them came badly damaged. Does make me hesitate to order again if there’s no care taken to prepare games to ship across an ocean and a continent. In the end I’m glad to have got a game which isn’t in print over here, but I’m sad that the box has some minor damage to it because the warehouse is careless with packing. If they’d just crumpled the sheets of paper and put them in one corner it would have still been inept but at least on the right track.”

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Posted 3 months ago

“Our fourth purchase of Rummy! Play with friends who enjoy it so much, we leave ours and buy a new one. Great prompt service”

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Posted 3 months ago

“Zatu Games is my go-to for board games in the UK. I've used them a few times now. The website is easy to use, often has video playthroughs and feels like it's made for people who love board games. Delivery is always prompt too.”

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Posted 3 months ago

“Such a good catalogue, great prices, and fast delivery”

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Posted 3 months ago

Zatu Games is rated 4.8 based on 47,429 reviews