Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 42,371 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 42,371 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

Write Your review

Tell us how Zatu Games made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Zatu Games 5 star review on 14th June 2025

Jefte L

Zatu Games 5 star review on 12th June 2025

Kelly F

Zatu Games 5 star review on 10th June 2025

Tony W

872

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I made an restock pre-order for a game which was later removed from the website. I contacted Zatu on 4 occasions (via website, email and call) none of which resulted in a response or acknowledgement. I later cancelled my order and received only a one liner without an attempt made to fully apologise or explain the situation. Very disappointed with the level of service considering the excellent reviews on the website”

Helpful Report

Posted 4 years ago

“Paid for fast delivery and it didnt get delivered on time. plus it was missing one the items i ordered.”

Helpful Report

Posted 4 years ago

“I ordered at Zatu on December 4th. We are on the 24th and I still haven't received or know where the order is.”

Helpful Report

Posted 4 years ago

“I ordered an “in stock” product on 15th of December and paid for Royal Mail 48 hour tracked postage. When I hadn’t received my order by 23rd December I took it upon myself to contact Zatu who advised that they were awaiting stock. This was a Christmas present and had I not chased it I wouldn’t have had time to buy an alternative gift. Poor service and dishonest advertising products that are not stock. I will not recommend to others or be a returning customer. Very bad first impression”

Helpful Report

Posted 4 years ago

“I ordered 2 games 10 weeks ago now and have still not received either”

Helpful Report

Posted 4 years ago

“Ordered a Christmas present 5 days ago and it still hasn’t been dispatched. If you’re Christmas shopping stay far away!”

Helpful Report

Posted 4 years ago

“My purchase took a year to arrive”

Helpful Report

Posted 4 years ago

“A recent order I made from this store sent me an opened and damaged copy of a board game that was advertised as neither used nor damaged. When i tried to contact the store both via email and their "contact us" options, I got no reply at all.”

Helpful Report

Posted 4 years ago

“false advertisement about selling playstation 5!”

Helpful Report

Posted 4 years ago

“BAD Pretended they had 44 Ps5 consoles for sale then canceled the instore event then said they could be bought online Never went live online! Said they had sold out All a Publicly Stunt”

Helpful Report

Posted 4 years ago

“Ordered one thing, received another, and Customer Service is dodgy. Would send me an email with a link that doesn't work for international purchases, then when I pointed this out twice they said they "attached a label" when there was nothing attached but their logo. Then I'd get a different Rep who starts me over at square one and pulls the similar stunts. And the ONLY reason they started responding to me after ignoring me for weeks at first, was because I had to open a case against them with Paypal. If you don't want to do international returns, then say that then before I buy something from your website, OR send the correct item the first time. I just want to send the wrong item back and receive a refund since they don't actually have the original item I purchased. It's like pulling teeth with this company.”

Helpful Report

Posted 4 years ago

“Really bad service from Zatu games. Ordered 2 board games 3 weeks ago. Still not dispatched. Spent 30 minutes on hold waiting to speak to a member of staff on the phone and she assured me they would be sent next day. There was no response to email after 4 days or FB messenger. They then only sent half my order with the mariposa game missing. So I had to spend half an hour on the phone again. To be told it would be shipped next day. 2 days later I am now being told the game is out of stock and they won’t know when they will receive more. Thank you for wasting my time Zatu!”

Helpful Report

Posted 4 years ago

“I made an order to Zatu on the Black Friday. And several weeks later, we are still waiting! As the Zatu webpage was working SO SO bad the order I made was duplicated. I emailed them to cancel one of the orders, and they cancelled BOTH of them!! We have exchanged several emails with Zatu, and the worst thing is that they reply as everything was sorted out, and we still are waiting for our order!! Stupidly bad customer service.”

Helpful Report

Posted 4 years ago

“I ordered a couple of things online for Black Friday from Zatu. The webpage was working SO, SO, SOOOO bad that the order was duplicated. I emailed them to cancel the order that I didn't want to and they cancelled the order I was interested in!!!! And after several weeks and several emails I am still waiting.... I am a patient person. There is no rush at all (BF is super busy and I understand it). BUT this is getting to a stupid point. And every email that I sent it is replied (after several days) like everything was all sorted, and it isn't.... AT ALL!!! Null and worst customer service I have seen in a VERY long time!!”

Helpful Report

Posted 4 years ago

“No customer service whatsoever, scammers”

Helpful Report

Posted 4 years ago

“No customer service. No reply to messages. Advised next day delivery but still no delivery after day 3. Will not buy from again.”

Helpful Report

Posted 4 years ago

“I ordered 2 elite mystery boxes as according to website you will never receive the same game twice. Well I got 2 IDENTICAL boxes. To say I am disappointed and wasted my money is an understatement.”

Helpful Report

Posted 4 years ago

“I do not believe that in 2020 an online store with a 4.8 rating can afford not to respond to a customer about his order for 5 days. I placed my order on 6.12 (now 15.12) and the status of my order is still pending. Support answered me 5 days later after I asked what happened to my parcel (today!). In the letter, Zatu team told me that my package has been sent. I asked to change the status of the order in the account and give me a tracking number. There is still no answer. Again.”

Helpful Report

Posted 4 years ago

“I have yet not heard about my order. Nor the support team is answering to me. I have sent 3 different emails so far in 2 months time...”

Helpful Report

Posted 4 years ago

“No confirmation of dispatch over a week after ordering, and no sign of the order which was due to arrive within 3-5 business days. I have emailed to ask for an update and am told 5 working days for a response.”

Helpful Report

Posted 4 years ago

Zatu Games is rated 4.8 based on 42,371 reviews