Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 44,264 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 44,264 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 14th October 2025

892

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello and thank you for your message. Unfortunately I still have not received the "Coffee Traders" set ordered on August 19th. Can you confirm the shipment for me? Regards”

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Posted 4 years ago

“It's been a month and still haven't received my order.”

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Posted 4 years ago

“I have ordered my product on 14.08 and today we have 31.08 and still haven’t received the product so can’t review”

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Posted 4 years ago

“Still dit not receive mij game. Don't think if it is your fault. It is on hold at customs. Ordered it almost 2 weeks ago.”

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Posted 4 years ago

“Cant review as haven't received”

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Posted 4 years ago

“Absolutely disgusted that my wish list has been down for weeks and weeks considering I use this to buy my products through the site. Without my wish list I will be buying my games from else where until this feature is up and running. Really dissatisfied as service and delivery is normally 5star.”

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Posted 4 years ago

“Ordered this game for a birthday gift, clearly stated it was in stock so Ordered it. Never arrived so phoned up to be told it wasn't in stock and it would be arriving in store the next day so they will send it next day delivery... Again never arrived and just phoned again and once again it's not instore and offered me a refund on my delivery charge.”

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Posted 4 years ago

“package is still not here”

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Posted 4 years ago

“Been waiting around 6 months to get the package.”

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Posted 4 years ago

“Bought first edition, got shipped unlimited edition in very poor packaging. all boxes damaged so badly the cards inside were damaged as well. Never again. International buyer, maybe you have better luck buying if you're closer by.”

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Posted 4 years ago

“The game was in a flimsy package, so the box arrived with a corner badly dented. Customer service is not responding either. They were okay in the past, but after this, never again.”

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Posted 4 years ago

“I am incredibly disappointed with this service. I bought something for international delivery in Portugal, paid the costs of it, only to find out my parcel is stuck at customs because of wrong documents and potentially lack of payment. It has been 20 days since ordering, I have contacted Zatu several days ago to find out what's happening and what is being done, without success. No answer. I appreciate an international delivery is more complicated than a national one, particularly after brexit and during covid. However, you'd imagine that if you want to keep that service the bare minimum would be to know which documents to use and to reply to costumers. I will not recommend ZATU to anyone anymore for international deliveries and frankly I will not use it regardless. Bad costumer service.”

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Posted 4 years ago

“They sell items they don't have. Updates on your delivery are non-existant. If you order be expected to chase support for delivery updates. I ordered 5 games in Aug 2020 which included some items which were expected to be in stock soon. After not hearing from them for 2 months, I contacted support at the end of Oct 2020. They said 2 items were still out of stock but were expecting stock soon and they would send the other 3 as soon as possible, which were received in Nov 2020. In March 2021, I had still heard nothing on the outstanding 2 games. I contacted support who said stock is expected between Apr and May. Again, no updates. I contacted support in June 2021. This time they said that one item was in stock but the other would not be in stock until Aug 2021. They said that they would dispatch the item which was in stock. 3 weeks later and 11 months since my original order. I have not received the item which was dispatched. I have requested a refund and they have stated that it will arrive within 3-5 days. However, given my experience with their timelines we will see.....”

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Posted 4 years ago

“I received the product very late and in addition to not being the one indicated when ordering, I had ordered the old version, paid for as such and then I get the new one, which in addition to being different, if purchased in its specific space cost even less. If I was looking for the old one over the new one, there was a reason. Furthermore, I also had to pay € 13.98 for customs clearance which was not indicated anywhere on the site. Since I am not satisfied with my purchase I would like to return it and get a refund, but I absolutely do not intend to spend another cent. At a minimum, the return should be at your expense given the inconvenience it caused me. I've been waiting for a reply to the email for days, terribile customer service. If the old product is out of stock, remove it from the site and do not pass off the new one as the old one, because in my opinion this is a scam. I've been waiting for Spartacus game for years and seeing it back in stock gave me hope, but then once I get there I find something incompatible (the old one had different illustrations first of all and peddling them as identical even if it's a reissue is just wrong). It had to be specified that it was the other and that's it, so I didn't even order it. Still waiting for an answer which I hope will satisfy my requests. Perhaps by writing a negative review, someone makes themselves heard.”

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Posted 4 years ago

“It's not worth buying from Spain (I guess the same applies for the rest of the EU). I got charged an extra €40 upon delivery for a one hundred euro order. An extra 40%!! It's madness!”

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Posted 4 years ago

“The sleeves were incorrectly labelled as premium and the price was premium but the sleeves were standard. Basically wasted my time.”

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Posted 4 years ago

“Still not received”

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Posted 4 years ago

“The product I received was in great condition. The shipping was fast even though I am overseas. I am leaving a 1 star review because they went out of their way to request a review and I personally find that frustrating when retailers do that.”

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Posted 4 years ago

“Ordered flesh and blood monarch months ago, only to be told they cannot fulfill my order of 2 boosters. Bloody disappointing and unprofessional, I will never order from them again”

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Posted 4 years ago

“One month i waiting my order. No news and nothing in letter box.....”

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Posted 4 years ago

Zatu Games is rated 4.8 based on 44,264 reviews