Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 42,371 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 42,371 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 14th June 2025

Jefte L

Zatu Games 5 star review on 12th June 2025

Kelly F

Zatu Games 5 star review on 10th June 2025

Tony W

872

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The game was in a flimsy package, so the box arrived with a corner badly dented. Customer service is not responding either. They were okay in the past, but after this, never again.”

Helpful Report

Posted 3 years ago

“I am incredibly disappointed with this service. I bought something for international delivery in Portugal, paid the costs of it, only to find out my parcel is stuck at customs because of wrong documents and potentially lack of payment. It has been 20 days since ordering, I have contacted Zatu several days ago to find out what's happening and what is being done, without success. No answer. I appreciate an international delivery is more complicated than a national one, particularly after brexit and during covid. However, you'd imagine that if you want to keep that service the bare minimum would be to know which documents to use and to reply to costumers. I will not recommend ZATU to anyone anymore for international deliveries and frankly I will not use it regardless. Bad costumer service.”

Helpful Report

Posted 3 years ago

“They sell items they don't have. Updates on your delivery are non-existant. If you order be expected to chase support for delivery updates. I ordered 5 games in Aug 2020 which included some items which were expected to be in stock soon. After not hearing from them for 2 months, I contacted support at the end of Oct 2020. They said 2 items were still out of stock but were expecting stock soon and they would send the other 3 as soon as possible, which were received in Nov 2020. In March 2021, I had still heard nothing on the outstanding 2 games. I contacted support who said stock is expected between Apr and May. Again, no updates. I contacted support in June 2021. This time they said that one item was in stock but the other would not be in stock until Aug 2021. They said that they would dispatch the item which was in stock. 3 weeks later and 11 months since my original order. I have not received the item which was dispatched. I have requested a refund and they have stated that it will arrive within 3-5 days. However, given my experience with their timelines we will see.....”

Helpful Report

Posted 3 years ago

“I received the product very late and in addition to not being the one indicated when ordering, I had ordered the old version, paid for as such and then I get the new one, which in addition to being different, if purchased in its specific space cost even less. If I was looking for the old one over the new one, there was a reason. Furthermore, I also had to pay € 13.98 for customs clearance which was not indicated anywhere on the site. Since I am not satisfied with my purchase I would like to return it and get a refund, but I absolutely do not intend to spend another cent. At a minimum, the return should be at your expense given the inconvenience it caused me. I've been waiting for a reply to the email for days, terribile customer service. If the old product is out of stock, remove it from the site and do not pass off the new one as the old one, because in my opinion this is a scam. I've been waiting for Spartacus game for years and seeing it back in stock gave me hope, but then once I get there I find something incompatible (the old one had different illustrations first of all and peddling them as identical even if it's a reissue is just wrong). It had to be specified that it was the other and that's it, so I didn't even order it. Still waiting for an answer which I hope will satisfy my requests. Perhaps by writing a negative review, someone makes themselves heard.”

Helpful Report

Posted 3 years ago

“It's not worth buying from Spain (I guess the same applies for the rest of the EU). I got charged an extra €40 upon delivery for a one hundred euro order. An extra 40%!! It's madness!”

Helpful Report

Posted 3 years ago

“The sleeves were incorrectly labelled as premium and the price was premium but the sleeves were standard. Basically wasted my time.”

Helpful Report

Posted 4 years ago

“Still not received”

Helpful Report

Posted 4 years ago

“The product I received was in great condition. The shipping was fast even though I am overseas. I am leaving a 1 star review because they went out of their way to request a review and I personally find that frustrating when retailers do that.”

Helpful Report

Posted 4 years ago

“Ordered flesh and blood monarch months ago, only to be told they cannot fulfill my order of 2 boosters. Bloody disappointing and unprofessional, I will never order from them again”

Helpful Report

Posted 4 years ago

“One month i waiting my order. No news and nothing in letter box.....”

Helpful Report

Posted 4 years ago

“Con artists, offer items for sale and then change the price on you to try and get more money out of you, and will just cancel your order if you don't pay. You will need to pay full price for what ever you choose, regardless of the advertised price. Never using them again !!!!”

Helpful Report

Posted 4 years ago

“Selling items you don't stock, ie taking money for something you don't have, something that you can't even estimate when you might have, something that suppliers say is discontinued / out-of-print and that you will probably never have, is not cool”

Helpful Report

Posted 4 years ago

“Terrible service - website doesn’t work, can’t track my pre-order, hasn’t arrived in time for the bank holiday weekend”

Helpful Report

Posted 4 years ago

“Pre ordered a game 6 months ago. Been put for a month And still have NO idea when this will even get shipped.. here's to having fun”

Helpful Report

Posted 4 years ago

“Ordered goods and received the wrong item, when I contacted Zatu games received an abrupt e-mail saying that I would have to return the goods before they would discuss the matter further. Returned the goods on 12th April using the post office return and am still awaiting acknowledgement, any response or a refund. Terrible service, will not be buying from Zatu games again.”

Helpful Report

Posted 4 years ago

“My Order was placed on 21/11/2020 and I am still waiting for the games, half year!!!! I can't believe that and one of the games is a birthday present!!! I sent 5 emails, and just they replied to me the first time and I had called them by phone 4 times! Spending my time and my money. Nobody is contact with me and get me a solution.”

Helpful Report

Posted 4 years ago

“I never received my package. Honestly I’m very upset.”

Helpful Report

Posted 4 years ago

“I will never buy something here again. I received something different.”

Helpful Report

Posted 4 years ago

“I purchased a re-stock board game knowing it would take approximately 2 months to arrive. After 10 weeks with zero correspondence from Zatu with regards to any update I phone up and learn that it would be at least another 4-5 weeks. Not good enough, bought multiple games previously but will reconsider going forward.”

Helpful Report

Posted 4 years ago

“Cant review the product as I never got it! Yet again I've had a product shipped to me with really bad packaging. Item was sent using a fold over end box that wasn't secured resulting in a heavy item (Gaming Coins) falling out in transit and going missing. I've contacted customer support 3 times now and nothing back. You guys really need to sort out your packaging.”

Helpful Report

Posted 4 years ago

Zatu Games is rated 4.8 based on 42,371 reviews