Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 42,371 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 42,371 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

Write Your review

Tell us how Zatu Games made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Zatu Games 5 star review on 14th June 2025

Jefte L

Zatu Games 5 star review on 12th June 2025

Kelly F

Zatu Games 5 star review on 10th June 2025

Tony W

872

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have cancelled my subscription, but they are still charging me monthly and sending me a subscription. In the future if a board game is available at another retailer, I will use them instead.”

Helpful Report

Posted 4 years ago

Hello, Craig. We are ever so sorry you have experienced this error! Please let us know if we can help you any further with this issue. Our customer service team are always on hand to help with any issues our customers may have!

Posted 4 years ago

“Seems like a great company to buy from with really fast despatch times, but when you buy an expensive boardgame for your wife's birthday AND THE NAME OF THE GAME IS PRINTED ON THE OUTSIDE OF THE DELIVERY BOX, it really spoils the gift! I'll stick to Amazon for gifts.”

Helpful Report

Posted 4 years ago

I am sorry you found our packaging less than subtle. We try to use boxes that the products came to us in for environmental reasons. However, your feedback is important to us and we have passed this on to the relevant teams.

Posted 4 years ago

“If your after pokemon TCG stay away from this store they charge nearly double rrp absolute disgrace!”

Helpful Report

Posted 4 years ago

“Really poor service. The little money saved was lost in time and anger. Customer service only responds once a day with very basic responses. The return service is terrible and inefficient and today I had to contact them again because after a week that the returned product was delivered to them they did not refund me. Stay away. There are so many other honest online sellers out there, but this company doesn't deserve your money. If the product is delivered to you, great, otherwise you risk losing your money.”

Helpful Report

Posted 4 years ago

We are sorry to hear you had a negative experience with us. Our returns service has been delayed due to having to quarantine products when we receive them. We hope you give us another chance to give you the great service you deserve!

Posted 4 years ago

“I live in Spain and bought a board game online, at delivery they asked 50% of the total price in custom. I wrote to Zatu Game to know why I was never told about that beforehand. The answer is "Zatu Games will be operating under DDU (delivery duty unpaid) Incoterms 2020 for our EU customers." so, you will need to pay extra to get your items. It is not specified anywhere, You just get the surprise when you received the item... I'm never buying from the UK again, Brexit was a great idea...”

Helpful Report

Posted 4 years ago

We are so sorry to hear that you've had this experience with us. We are updating our information at the checkout to outline this more clearly so there are no surprises when items arrive.

Posted 4 years ago

“Very disappointing overall. Bought a game for my son's B'Day(21 Feb) on 16 Feb with 48 hours tracked delivery to make sure that he gets what he wished for. The wrong game was delivered on Friday, the 19th, agreed with the customer care person that if I will return it on Friday and send them the receipt they will send a replacement straight away for it to arrive on time for my son's B'Day. Called on Monday, 22nd customer care they said the replacement will be sent within 20 days as per the terms, which was never mentioned when called earlier.”

Helpful Report

Posted 4 years ago

Hello. We are sorry to hear you had a negative experience with us. Our returns are currently delayed due to quarantine. However, your feedback has been passed on since we value our customers' opinions and always want to exceed our service standards! We hope you give us another chance!

Posted 4 years ago

“Ordered a game on 28/5/2020 and it still hasn't been shipped out and no updates have been provided.”

Helpful Report

Posted 4 years ago

“We got a delivery after Xmas and one of the games was badly dented. I sent ZATU a message, then 2 weeks later a follow up, and they haven't contacted me yet. I had patiently waited for the delivery since UKGE2020 and I am very disappointed with ZATUs Service.”

Helpful Report

Posted 4 years ago

“waiting over 24 weeks for my order still have not got it this is not on”

Helpful Report

Posted 4 years ago

“Ordered 5 Blister Pokemon packs that on the website displayed you got the XY Evolutions packs. After ordering they changed picture and description and sent out storm siege. Emailed them and got a terrible response saying to return the items and nothing to do with them changing the item after I ordered even though they know they did it as they called it a ‘issue’ they are looking into. Not offering to replace them with the correct ones. Now ignoring my emails. Would never use again.”

Helpful Report

Posted 4 years ago

“I have not received my order yet.. It's closing to 1 month while I have paid for 4 days delivery .. Opened 2 support requests with no action.. Horrible service.”

Helpful Report

Posted 4 years ago

“Had issues with the delivery of my item. Zatu was slow to respond at every point, and at several points flat out lied about the steps they were taking to assist.”

Helpful Report

Posted 4 years ago

“dont buy, not worth the time and the wait while they ignore you and tell you fake delivery times.”

Helpful Report

Posted 4 years ago

“I ordered a game on dec 12 th , the payment was taken out of my bank straight away, no confirmation was sent, after not receiving my game for Christmas, I got in touch with the company inquiring what was wrong. Apparently the game was out of stock and has never come in to stock, so why wasn’t my money refunded, since then I have requested a refund, but all I get is we want proof we want addresses This has been sent to to ‘team’ but still no refund. I will not be recommending this store to anybody !!!!! Why would they treat their customers so badl. A very disappointed ex customer Teresa Huband”

Helpful Report

Posted 4 years ago

“Cancel order and just wasted 3 days waiting for sometime that's was never coming. Very upset. I thought this site Was amazing but now I don't think I'll be using it again”

Helpful Report

Posted 4 years ago

“Canceled order for no reason”

Helpful Report

Posted 4 years ago

“Awful experience. I ordered a puzzle for my son for Christmas in December 2nd and still nothing. I understand times are hard w it h COVID restrictions and trunks being slower due to Christmas but still nothing! I’ve also sent an email trying to track where my order is and have had nothing from your team. To take my money and have nothing from you for 6 weeks is an utter disgrace!!”

Helpful Report

Posted 4 years ago

“Cancelled order with no explanation.”

Helpful Report

Posted 4 years ago

“Took 4 months , never ordering from them again”

Helpful Report

Posted 4 years ago

“Now two cases in Sherlock Holmes consulting detective that have bits underlined Zatu is normally great but are they re selling second hand games? I may be going mad...”

Helpful Report

Posted 4 years ago

Zatu Games is rated 4.8 based on 42,371 reviews