Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 44,245 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 44,245 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 11th October 2025

891

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid for tracked 48 delivery for it not too arrive and now they have said they are moving warehouse, I wish they had updated their site with that information as I ordered for a birthday. They told me I would get my order a day late and then subsequently changed it too extra delays. It’s the first time I’ve used and will be the last. I’m just hoping the items come in time for my sons birthday on Monday but it still says awaiting dispatch.”

Helpful Report

Posted 3 years ago

“I was lucky to get it.... Parcel was open both ends and appears to be the packaging for a book not a box. When I picked it up all the contents fell on the floor. I am keen to recycle packaging, save the planet, etc, but not at the cost of it and its contents being separated in transit. I was lucky to get it....”

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Posted 3 years ago

“I placed an order and this had not yet been dispatched after 3 days. When I queried this and advised I might need to cancel if it's not sent soon, they just cancelled my order with no explanation. Disappointing...”

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Posted 3 years ago

“The expedition was not eu friendly and I was overcharged for 30€ taxes.”

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Posted 3 years ago

“Made an order of Tuesday 12 October at 9:17. Payment taken, though order was still on Awaiting Dispatch by Thursday 14 October evening. Ordered as a Birthday present for the weekend, and with 48 hour delivery would no longer receive in time. Although had to cancel order, used Zatu's Contact page and got an email back within half an hour that the order was cancelled and a refund was arranged. Would give 5 stars for the quick customer service.”

Helpful Report

Posted 3 years ago

“Very poor thought I'd order for first time my order should have been with me Wednesday not arrived said it was 24 hour delivery as needed for a gift Saturday kept getting promised it would be with me as it was a gift I've phoned to cancel see how long refund takes looks like all reviews these last few days are bad”

Helpful Report

Posted 3 years ago

“Ordered 2 seperate items on the store about 4 days ago. Paid for 2-4 days delivery on both items. Here we are and neither have been shipped. No reply from the company themselves. Just put in a refund request will update here if they pay it.”

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Posted 3 years ago

“very upset with this company, i bought fifa 22 on thursday 29/09 to be posted on friday 30/09, I paid for the 24-hour shipping with tracking, but that's not what happened, they sent me an email just saying that had been shipped, without the tracking number I paid for today Monday, I stayed at home all day in anticipation of getting my product and nothing. I think that when we bought something on the launch date and paid even more, and because we are anxious about such a product, to my misfortune I was frustrated in it, and the worst thing is that they didn't send me another email with explanations about where the my product. my first and last purchase with them. I only bought it because a friend referred me to the store. upset”

Helpful Report

Posted 4 years ago

Good morning, I would like to offer you our sincere apologies regarding your order. We always aim for our customers to have an easy and enjoyable experience when shopping with us and in the odd chance that they don't our customer service team is here to make things right. Please contact our team at team@zatu.co.uk or call us on 08000075444 so we can resolve this issue as quickly as possible for you. Again, please accept our most sincere apologies, Kind Regards, Zatu Games

Posted 4 years ago

“Orders to EU get significant additional costs. Includes tax + customs handling costs! Don’t order unless you have no alternative. Tax wise Zatu/board-games should be able to fix this by paying taxes upfront. Saves a lot of frustration and money.”

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Posted 4 years ago

“Zatu's website pictures don't match the product you receive. When you contact them about the problem they never respond.”

Helpful Report

Posted 4 years ago

Hi Robert, thank you for this review. I sincerely apologise for this mix up. Please call our customer service number at 08000075444 so that a member of our team can help solve this problem as soon as possible. Again, I would like to offer my sincere apologies for this occurrence and I do hope you consider shopping with us again in the future.

Posted 4 years ago

“So basically i wouldndt recommend anyone to order from this platform, i waited for almost a year for three games, which they said would take two month to deluver, then one was canceled, i was lied to by the custumer support, btw they only answer the life chat on the website, i send 5 emails and they were all ignored, then i bat do pay tax for it which wasnt qnywhere to find when i ordered the package and i got no compensation whatsoever, except them asking me for a review :)”

Helpful Report

Posted 4 years ago

Hello, Thank you for leaving this review. I am so very sorry that you've have had this negative experience shopping with us. I will pass this feedback on to management to assess just how we went wrong so we can learn to improve our service. Once again, I am very sorry for this unsatisfactory ordeal. I do hope that you will consider using us again in the future!

Posted 4 years ago

“Placed an order, was sent something completely different in packaging that was too small to fit my original order, leading me to believe it was a scam. Replacement was not sent. An overall waste of time and effort having to print off return labels and send the wrong items back when they had no intention of providing me the product I had paid money for. Awful experience and customer service, shopping elsewhere moving forward.”

Helpful Report

Posted 4 years ago

Hello, Thank you for leaving a review. We always aim for our customers to have an easy and enjoyable time shopping with us, so we can only apologise that you have had to experience this. I have forwarded this review on to management to look into so that this does not happen again. Once again, we are sorry for this experience and we do hope that you consider using Zatu Games again in the future.

Posted 4 years ago

“I waited 10 months to receive the goods, when only one pack out of 15 was missing and paid custom duties and taxes for nearly 45 euros, receiving 31 as a refund. All of this could have been avoided simply by cutting one pack and sending all in time...”

Helpful Report

Posted 4 years ago

Hello. We are very sorry to hear that you have had a negative experience shopping with us. But thank you for the review, we appreciate you leaving your feedback so that we can improve moving forward. We value all of our customer feedback and hope that you consider using us again in the future.

Posted 4 years ago

“I haven’t received the courier so far, and I can’t even inquire about it. This is a pity in this respect.”

Helpful Report

Posted 4 years ago

“While they are usually good price/delivery, found that they are not proactive to inform of any issues/delays on the order, and that got me a bit disappointed with their customer service.(Had a order that the "stock on our website has not matched what is in our warehouse." this was not informed to me, and got all my other items on hold as well. I also have a subscription for their monthly box, that it ok(only received once so far) the items match the price of the box, will do another month. However at this time, the resolution of my current issue will be used to know I will keep ordering from them.”

Helpful Report

Posted 4 years ago

Hello, Thank you for contacting us. I am sorry you have had this negative experience. I have passed these comments on to management to look into and we will review our processes accordingly. Once again, I am sorry for this inconvenience.

Posted 4 years ago

“Great Products hampered only by the incompetence of the entire Warehouse and Customer service team. Shame”

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Posted 4 years ago

“I did not receive the parcel”

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Posted 4 years ago

“Since January products from UK to Europe are charged with handling fees in the custom area at the airport. Products are charged again with the country taxes at the arrival to the post office. These fees, as recomended, should be shown during the process of placing the order. Mainly, custoners pay VAT to the seller, and post services take care of the handling fees. I'm sorry to say that my experience with Zatu didn't met the expectations. I was never informed about this extra fees and I had to handle the custom clearence procedure and paid this extra money. Retailers like Alibaba, Gearbest or Aliexpres inform clearly about this fees during the order process. I expect from a UK company to be fare and clear with his customers. I guess this order will be the one and only I place with Zatu Games. I'm so sorry for this review, but I had to write it.”

Helpful Report

Posted 4 years ago

“Article abîmé dû à un envoi sans boîte de protection. Les étiquettes de transport et de douane ont été mises sur l'article payé.”

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Posted 4 years ago

“when I add games to my basket I go back 2 days later they are all gone. I cant use the wish list you just get "We are currently upgrading our Wishlist, sorry for any inconvenienced caused. Please check back soon." not good”

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Posted 4 years ago

Zatu Games is rated 4.8 based on 44,245 reviews