Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 42,371 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 42,371 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 14th June 2025

Jefte L

Zatu Games 5 star review on 12th June 2025

Kelly F

Zatu Games 5 star review on 10th June 2025

Tony W

872

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Games arrived filthy, covered in black dust. These games were bought as presents but cannot be used in the condition they arrived, have contacted Zatu but no response, very disappointed as have used the company before but sadly won’t be using them again.”

Helpful Report

Posted 4 years ago

“10 days after ordering my items still no dispatch confirmation despite site saying 5-7 day delivery”

Helpful Report

Posted 4 years ago

“I ordered my package 7th November, and i still didn't get it. Nobody answer on my emails.very disappointed.”

Helpful Report

Posted 4 years ago

Thanks for your feedback. Please check your spam folder because all of your emails were responded to. The last correspondence says for you to get back in touch on the 24th if there has still been no update on the tracking. We have been chasing the courier on your behalf and if it looks like Royal Mail have lost your order we will of course give you a full refund.

Posted 4 years ago

“Ordered next day delivery site said it would be dispatched and says dispatched in the account, no item was received next day and no dispatch email was received and no tracking code provided. Paying nearly £5 for next day delivery and not receiving the service you pay for is unacceptable, ignoring email asking what is going on is unforgivable.”

Helpful Report

Posted 4 years ago

Thanks for your feedback. Please check your spam folder because your email was responded to. We understand and share your frustration with the courier for not delivering on time which is why we refunded your shipping costs. If you would like to discuss this further with a member of our team then please give us a call on 0800 007 5444.

Posted 4 years ago

“Very poor, in fact non existent service. Call of Duty, Cold War arrived late when my son was desperate to play with his mates so I picked another copy up elsewhere and messaged Zata asking how could I return their copy (unopened of course) they have ignored all emails and messages for 4 days.”

Helpful Report

Posted 4 years ago

Thanks for your feedback. Please check your spam folder because your email was responded to. We understand and share your frustration with the courier for not delivering on time and have sent you a returns label. Once we receive either the item or proof of postage we will issue you will a refund.

Posted 4 years ago

“Zero customer service when the product was a week (and counting) late. Window for delivery was November 3-5, and today as I write this its November 13. This was a birthday gift. Still no delivery, no tracking, no response from customer service to continued inquiries. I won't order from this company again.”

Helpful Report

Posted 4 years ago

Thanks for the feedback. Please check your spam folders because your emails were responded to. We share your frustration at the slow courier service but due to the global pandemic couriers are taking longer than we would hope to ship things across Europe. We raised an investigation for you with the courier and thankfully it was successful and your order was finally delivered last week. We are very sorry for any inconvenience caused by this delay.

Posted 4 years ago

“Bought about 350 pounds of games since lockdown. Bought some new ones recently which were delayed. Was sent a £5 apology code for the inconvenience, when I tried to use it I was denied by the site as the site required that I bought another £40 of products to get my apology. So not received the games or replies to my emails. Very poor service for someone who until this point was highly favourable and high spending”

Helpful Report

Posted 4 years ago

“Do not get from this company iv been waiting over 3 weeks for my order. Iv sent numerous emails and still recieved no reply . Do not use this company”

Helpful Report

Posted 4 years ago

“Poor. Paid for next day delivery, did not arrive next day.”

Helpful Report

Posted 4 years ago

Thanks for the feedback. Sorry to hear the courier did not deliver within the agreed timescales. If you contact us we would be happy to refund the next day delivery service.

Posted 4 years ago

“I placed my order on 29/10/2020 requested and paid for next day delivery it is now 02/11/2020 still no delivery of my order. Emailed 3 times with no response. Will not use this company again.”

Helpful Report

Posted 4 years ago

“I ordered a product on Friday and still haven’t gotten a dispatch email. I live in another country and thus selected international delivery. I emailed them and even wrote on Twitter and I STILL haven’t gotten a response. Plus another lockdown is happening in the UK in DAYS and Im very worried my product won’t be be shipped before that happens. I need my problem to be solved NOW”

Helpful Report

Posted 4 years ago

“Canceled my order over an assumption without reaching out to me first. They admitted the mistake and couldn’t do anything to fix it. Customer service was good but they dropped the ball big time and get 1/5 for doing so.”

Helpful Report

Posted 4 years ago

Hello, Thanks for taking the time to leave a review. Once again we'd like to apologise for this misunderstanding. Thank you for your kind words about our customer service team, they work really hard to help our customers and we're just sorry that on this occasion we weren't able to make another order for you. Best Wishes, Alex

Posted 4 years ago

“Pre-ordered a game in August still hasn't shipped. No options to cancel payment very disappointed won't be using again any time soon.”

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Posted 4 years ago

“Really disappointed. I ordered 3 items for £150+ and later the same day they dropped the price of one item by £7. It's only £7 but still.”

Helpful Report

Posted 4 years ago

Hi Gareth, Thank you for taking the time to leave a review. Our pricing is determined by the current availability of stock within our warehouse, as well as what is available from our suppliers. Despite this we do take our customer feedback very seriously, especially when it comes to pricing, so I will pass your comments onto management to look at. In the meantime please email our customer service team and we would be happy to refund the difference for you. I am very sorry for any inconvenience caused. Best Wishes, Zatu Customer Services

Posted 4 years ago

“I have bought from Zatu before and the box arrived (delivery to EU) with no packing and contents moving around in the box, I was lucky at the time and nothing was damaged. This time I have explicitly asked on the order for extra packing, which I believe is not much to ask on a €200 order. The box arrived with a SINGLE, FLAT piece of packing, boxes sliding all over the place. Box wasn't damaged on the outside so I have accepted it, but unsurprisingly one of the games (the most expensive of course) was damaged. Even the smallest boardgame retailers know to pack games properly, even pieces of cardboard or newspaper is fine! You would think this is common sense with boardgames, but looks like it isn't. After reading the Zatu returns policy I have decided to just keep the game (contents are not damaged, luckily) but I will never buy from them again and will make sure my experience with them is known.”

Helpful Report

Posted 4 years ago

“Ordered a restock item in May. Still waiting for the game and for any useful feedback from Zatu. Not impressed.”

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Posted 4 years ago

Thanks for taking the time to leave a review. We're very sorry you didn't receive your order. A minority of our restock pre-order supply chains were effected by Covid-19 and did experience some delays. We've since cancelled your order and processed a full refund. Once again, I am very sorry for any inconvenience caused.

Posted 4 years ago

“Unacceptable. My order 640007 from 16.09 still didn't arrive. I will never buy from here anymore and I will inform everyone on the internet that this site is a joke. I want my money back. Bogdan MOISE.”

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Posted 4 years ago

“I ordered an item It showed up on my debit card and and in my pay pal but I cannot get a refund because it does not even show up in my orders but it took money from my debit card, I lost my money with no package.”

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Posted 4 years ago

Hi there, Thanks for taking the time to leave us a review and we're very sorry you've had this experience. If you contact our customer service team we will be able to resolve this issue for you.

Posted 4 years ago

“My preorder is now over a week late and the telephone person I spoke with didn't even know the product had passed it's release date.”

Helpful Report

Posted 4 years ago

Thanks for taking the time to leave a review. Our supplier pushed the release date back on this item which is why it wasn't despatched when you hoped. Thankfully this has now been shipped and you have taken delivery. I am very sorry for any inconvenience caused by the delay.

Posted 4 years ago

“i ordered a game in the last month and it doesn't come to me in brazil , it takes too much time and i can't cancel the order. i even tried contact the zatu games in email BUT they doesn't answer.”

Helpful Report

Posted 4 years ago

Zatu Games is rated 4.8 based on 42,371 reviews