Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 43,001 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 43,001 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 1st August 2025

876

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve looked everywhere for the instructions on how to play would I lie to you and I’ve finally found it so thank you very much”

Helpful Report

Posted 1 year ago

“Still waiting for order, despite other stores having products in stock”

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Posted 1 year ago

We apologize that your order has not arrived yet. Please contact our support team so we can track your shipment and resolve this issue promptly. Zatu Games

Posted 1 year ago

“The products themselves are really good and arrived well packaged so very happy with that. The original estimated delivery time was well off though unfortunately as customer service said they needed to wait for one of the items to be moved from one site to their main warehouse. I had to chase Zatu to find out why there was a delay and feel it would be better if the estimated delivery time had taken this in to account.”

Helpful Report

Posted 1 year ago

Thank you for you review and the feedback! It's always great to know areas in which we can improve so we can make your experience great from start to finish. I have passed this on to the relevant team to investigate further! We hope to hear from you soon for another order. Zatu Games

Posted 1 year ago

“The listing as ‘B Grade’ really didn’t describe the condition in which I received the books. I was shocked at how damaged the product was and it had been taped up with Zatu tape so it wouldn’t fall apart. The books were damaged (not just the packaging/slipcase). Three of the spines of the books were broken. The product was half price, but still overpriced for the condition if I’m honest. I was wanting this set of books to read, so will just live with the condition, but doubt I’ll buy or would recommend to anyone buying these ‘Graded’ products without seeing actual photos of the items first. You live and learn… and I have definitely done that.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. Please do not hesitate to contact us by email or calling us, and a member of our customer service team will be happy to assist you to resolve this issue. Zatu Games

Posted 1 year ago

“Never received my free gift!”

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Posted 1 year ago

“Quick to take payment but very slow for delivery I waited almost 2 weeks for my game and then I found out it was a disc and not a digital download hence the reason for only 3 start rating.”

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Posted 1 year ago

“Spirit Island came with damage on the corner of the box. Maybe it got damaged during shipment, but this points to a need of better packaging/protection to the games when shipping them. Dorfromantik box is not the one advertised on the website. We would probably have not bought it and looked for the box without the award on the box. We will not have it on display because of that reason. Don't get me wrong the content in the box is what matters but we don't like the box, since it has a really invasive award on it. Makes it look uggly and it's on all sides of the box.”

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Posted 1 year ago

“Generally very happy with my orders from zatu! 9 times out of 10 they've arrived quickly and in good condition. On the times there have been issues though I've been less than impressed with the customer service for damaged goods or IOSS not being processed correctly leading to customs charges.”

Helpful Report

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Zatu Games

Posted 1 year ago

“Very fast shipping but my order has been stuck at customs for 10 days plus now. An explanation on delays for international orders would be appreciated to know if there would be something I need to do on my part”

Helpful Report

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. Please don't hesitate to contact our customer service team if we can be of any further assistance. Zatu Games

Posted 1 year ago

“Prices seem good and sales are frequent. Ordered only once and my books were damaged at they weren't packaged securely though. Waiting on a response from Zatu regarding this, so leaving a 3/5 for now.”

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Posted 1 year ago

“Usually good availability and fair pricing. Dispatch and delivery to estimates can be misleading at times and staff on the end of the phone aren't always that interested 😕”

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Posted 1 year ago

“Due to a lack of (none) communication concerning the multiple delays/release date changes - had to check the item page for any actual updates - of the product I preordered, I doubt I'll preorder from Zatu again. However item did arrive very quickly one eventually despatched, and was well packaged.”

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Posted 1 year ago

“It arrived just in time but took a while. My granddaughter loved it”

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Posted 1 year ago

“I received my email confirmation. A week later still no email to say it was dispatched. Rang customer services. How was helpful and polite. After which my order came 2 days later”

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Posted 1 year ago

“Speed of delivery was great However box was quite damaged Thankfully it was sealed in plastic so everything inside was intact Was also given 11 red marks and 9 yellow marks instead of 10 and 10 although this is a probably a publisher issue Would recommend better packaging to avoid damage to boxes in future”

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Posted 1 year ago

“For a week now I have been asking to make a return for order number 1003044420”

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Posted 1 year ago

“Unfortunally the package arrived damaged and the books were also bruised because of poor protection during packing. Overall satisfied but there is room for improvement.”

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Posted 1 year ago

“Great choice of games and we really like the reviews of games etc on the website, however really slow to deliver. This time round took a week from placing the order to receive the delivery which is much slower than I expect when I place an online order. Can’t blame the delivery company as it took 5 days from order to dispatch.”

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Posted 1 year ago

“Games were good price however they came in a large box with only a sheet of paper for protection. Little but of bubble wrap would have been great”

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Posted 1 year ago

“Unfortunately last couple of orders have not been delivered when expected, having opted for the premium 24 hour delivery. For my previous standard delivery orders the service has been great, so I am a little disappointed.”

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Posted 1 year ago

Zatu Games is rated 4.8 based on 43,001 reviews