Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Zatu Games Reviews

4.8 Rating 34,666 Reviews

95 %

of reviewers recommend Zatu Games

Company Reviews

Product Reviews

4.8

Based on 34,666 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Write Your review

Tell us how Zatu Games made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Zatu Games 5 star review on 20th May 2024

Zatu Games 5 star review on 19th May 2024

Zatu Games 5 star review on 19th May 2024

Zatu Games 5 star review on 15th May 2024

Zatu Games 5 star review on 14th May 2024

Zatu Games 5 star review on 11th May 2024

Zatu Games 5 star review on 11th May 2024

717

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order took longer than estimated to be dispatched despite everything being in stock online and had to chase.”

Posted 9 months ago

“Speedy delivery but in breach of GDPR by having a 'tick this box to NOT receive further communication' on the purchase form.”

Posted 9 months ago

“When items are in stock, fairly quick delivery, however recently preordered an item that was posted as coming into stock 31/7 to find out it would be delayed until at least 31/10 - 3 Months, Dindt stop them taking the payment and no information from Zatu until I actually looked at the item again on site. Poor Customer Service Will possibly buy again but will look for other suppliers .”

Posted 9 months ago

“Ordered can of army painter spray paint. Took 3 and a half weeks to arrive rather than 2 days indicated. Customer support was helpful and apologised for the delay explaining that it was coming from another warehouse. Staff excellent, process of getting items between warehouses not so much”

Posted 9 months ago

“It took a while for the game to arrive after I paid for 24h tracking shipping because they had to ship from a different place but my friend Received them”

Posted 9 months ago

“A large collection of games as you would expect. Well priced. But a bit slow in postage and delivery!”

Posted 9 months ago

“Delivery was longer than expected and there was no communication to this effect. I had to chase twice for an update and answer”

Posted 10 months ago

“very good.”

Posted 10 months ago

“The game came nice and prompt, very happy with that. Not so happy that the package was damaged in the corner along with one of the games inside. This is the reason for the 3 stars. Images attached.”

Posted 10 months ago

“So I got the game promptly, which was great. But the game box was damaged due to it being placed in a tight fitting cardboard box for shipping that had no padding. The delivery box got damaged (I presume in transit), so the game box got damaged. The game itself is fine, and the damage is not enough to return, but still a shame.”

Posted 10 months ago

“Ordered items ,said 48hr tracked delivery , 9 days later no delivery , phoned Zatu games was told some of the items may have not been in stock , was not informed about this atall ,( lucky I phoned ) was told could be delivered in another few days , after putting the phone down , had an email items out for delivery ( umm funny that 🤔) communication to customer 100% rubbish if my son had not wanted items I would have cancelled the order”

Posted 10 months ago

“Prices are competitive but order management is questionable. I pre-ordered an item and it wasn't dispatched until I emailed 2 weeks after the release date. It was dispatched the day after I had an reply to my email blaming "supplier issues". Fortunate timing to get it in stock, however, it's happened with a second pre-order.”

Posted 10 months ago

“Fast delivery”

Posted 10 months ago

14 hours delivery on your order! Glad you enjoyed it! Best wishes, Helena Zatu Games

Posted 10 months ago

“the overall experience is good the support is great but my game arrived damaged. the box cover as well as the game board was damaged in the delivery. hope the manufacturer will replace the damaged parts.”

Posted 10 months ago

“Zatu games as always are great the only downside is the delivery service that was used this time, yodel are very poor and seem to be getting worse my parcel was left on my door step in plain view of anyone walking / driving past we have plenty of discrete places for parcels to be left and many neighbours also willing to take delivery for us as we do for them it’s a shame yodel don’t take that little extra bit of care and attention.”

Posted 11 months ago

Hi Paul, I am sorry that on this occasion Yodel did not meet expectations. We have asked them to investigate this as 99% of our parcels arrive safely with customers within the timeframes given. Thank you for your kind words about us and we will are glad you find us great :D. Best wishes, Helena Zatu Games

Posted 10 months ago

“The delivery took longer than expected (due to stock shortages) and the box was slightly damaged when it arrived, but I would still buy from Zatu Games.”

Posted 11 months ago

“The ordering and the web site was fine and went quite smoothly, but I have still not received the order yet and I did ask and pay for overnight. Yes I know it was ordered on bank holiday Monday so i was expecting it to arrive Wednesday, the email said it had been dispatach but a traccing number never cam active for it? I know that it is UKGE2 this weekend but it has not arrived at this time? what bothers me I could have just paid for normal delivery. Other than that I'm still going to use your store to buy stuff. Graham”

Posted 11 months ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Zatu Games

Posted 11 months ago

“Ordered Legend of Zelda: Tears of the Kingdom Collectors' Edition. Obviously, it was considerably overpriced (by around 45%, in comparison of the official retail price), but it was kind of expected (the hype! the hype!) and it was not as horrible as in case of other sellers. What was not expected was that the game arrived with one of the security stickers torn and the outer paper sleeve separated at the glue. Was it opened by someone? At first sight, nothing is missing, but since it's a present, we could not open everything. It's concerning though.”

Posted 1 year ago

“I've used Zatu several times and generally been happy. But my last view orders I've been disappointed with slow dispatch times and poor communication.”

Posted 1 year ago

“I've ordered a number of games from Zatu and have previously recommended them to a various friends. I'm not sure that I'd still do that. I ordered some books from them last summer on back order and emailed them after several months to ask if they could definitely get them asking for a refund if they couldn't. Several months after that, after emailing to cancel the order, I needed to raise another ticket before the order was actually cancelled and I got the refund. More recently Yodel didn't deliver a order and although I'd reported it using their website it wasn't until after a week when I rang that anything happened. I've just filled in a form confirming I haven't had it so they can escalate it with Yodel again. Their customer service when things go wrong just seems to be slow and awkward at the moment.”

Posted 1 year ago

«
1
2
...
4
5
6
7
8
»

Zatu Games is rated 4.8 based on 34,666 reviews