Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 46,733 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 46,733 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 30th January 2026

908

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best game at a good price”

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Posted 6 months ago

“Always reliable, always dependable, always good value. Zatu games your first choice.”

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Posted 6 months ago

“The entire ordering and delivery process was very smooth, with a tracking number. The product came in just a cardboard box; they could have wrapped it in bubble wrap for better protection. That's the only complaint I have.”

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Posted 6 months ago

“Great service and quick dispatch”

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Posted 6 months ago

“Amazing company, great selection of products at great prices. Fast shipping too!”

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Posted 6 months ago

“As usual fast delivery and arrived in perfect condition. Enjoying the game Vantage with my three boys. Thank you Zatu.”

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Posted 6 months ago

“Excellent customer always kept me up to date Thank you …”

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Posted 6 months ago

“I recently bought Vantage from Zatu Games, and overall I’m satisfied. The game arrived in excellent condition, well-packaged, and the delivery was faster than I expected. It was all smooth on the product side: what I saw online is what I got in real life.”

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Posted 6 months ago

“Great service from Zatu games! Product arrived on time and in great condition. But I wasn't lucky with my pulls (from SWU Carbonite Booster Pack) so not sure it was worth the money! That is no fault of Zatu Games though.”

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Posted 6 months ago

“Good range of games at decent prices. Game arrived promptly.”

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Posted 6 months ago

“Great collection. My order came on time in immaculate condition. One thing I would have liked as a buyer from Europe is that some mention of maximum order amount that would not incur additional EU taxes. I crossed the limit by couple of pounds and had to pay taxes here.”

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Posted 6 months ago

“Thank you”

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Posted 6 months ago

“Still haven’t received my order or refund”

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Posted 6 months ago

Hi Stephen, We're really sorry to hear that you haven’t received your order or a refund yet. We completely understand how frustrating this situation must be, and it’s definitely not the experience we want for our customers. Having investigated this for you, we can see that your order is currently undergoing an investigation as a result of a disputed delivery. As this is being handled by our escalations team, they are doing everything they can to ensure that this is resolved as soon as possible for you. Please rest assured that we take concerns like yours very seriously and would love to help resolve this matter further. If you could reach out to us at team@zatu.co.uk with your order details and the reference number 0113, we’ll do our utmost to assist you and provide the information you need. Thank you for your patience and feedback; we really appreciate it. Best wishes, Team Zatu Games

Posted 6 months ago

“tutto perfetto.”

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Posted 6 months ago

“Classic game of Maria came in double quick time and at an amazing price.”

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Posted 6 months ago

“Pretty good. Order came really quickly too.”

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Posted 6 months ago

“Back order placed in February, delivery date keeps changing. Whenever I make an enquiry I’m given a long story basically telling me nothing, very poor service.”

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Posted 6 months ago

Thank you for sharing your concerns, Raymond. We're truly sorry to hear about the issues you've faced with your back order. We understand how frustrating it can be when restock delivery dates change. Backorder restock dates are unfortunately subject to change, and our procurement team continue to try and provide up-to-date information on the relevant product pages wherever possible. Where dates are not provided to us by our supplier, we chase this as often as possible, even if the information we receive are only estimates Please know that we are looking into your experience to improve our service to ensure that all orders are fulfilled in as timely manner as we are able to. Your feedback is invaluable to us, and we appreciate your patience during this time. If there’s anything specific we can assist you with, don’t hesitate to reach out to us directly at team@zatu.co.uk with the reference number 1859 and a member of the team will be happy to help wherever possible. Best wishes, Team Zatu Games

Posted 6 months ago

“Good packaged, decently quickly delivered considering the company is UK based and outside of EC. Items arrived in good condition, item got stuck in customs but thats not Zatus fault. Happy customer here!”

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Posted 6 months ago

“Almost impossible to beat prices and super fast delivery! I”

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Posted 6 months ago

“A great range of games for excellent prices!”

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Posted 6 months ago

Zatu Games is rated 4.8 based on 46,733 reviews