Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 47,791 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 47,791 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

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Zatu Games 5 star review on 16th June 2026

Anonymous

Zatu Games 5 star review on 15th June 2026

913

Anonymous

Anonymous // 01/01/2019

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“Zatu games is great, I can always find games I struggle to get anywhere else.”

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Posted 7 months ago

“Delivery ordered & shipped efficiently and I would definitely recommend to others”

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Posted 7 months ago

“Always buy games from Zatu. They usually have the best prices and delivery is quick.”

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Posted 7 months ago

“One of the worst online shops I have had experience of dealing with, after they sent me a package that I never requested, I had also stated several times prior to dispatch it wasn't something I had ordered, they looked into it their end said there was an error on their system and it shouldn't have been dispatched without payment and also noted it had been entered on their system 12 months previous,, however they decided to ship anyway ..... then to top it off after it was delivered and again I sent an email to highlight it was something I hadn't ordered only to be then told I had to post back with a completed returns form .... why would I share my personnel information on something I didn't order and why are Zatu sending unpaid products to people using their personnel data that's not been shared..... is that legal....then to top it off I'm greeted with a very threatening email why I've not returned something I've not ordered and how I have to pay for it.... Zatu should arrange collection and then ensure any unauthorised personnel data is removed from their system.”

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Posted 7 months ago

Hello there, Thank you for taking the time to leave your review. We’re sorry to hear that you’ve found this experience frustrating, and we appreciate the opportunity to clarify what has happened. Our records indicate that our first correspondence received was on 05/11/2025, and no prior attempts to contact us were made. First, we fully acknowledge that the order was dispatched in error due to an internal system issue. Our team contacted you on 05/11/2025 to explain the situation and provided a free prepaid returns label, so you could return the item at no cost and without needing to share any payment information. You were not asked to pay for the return postage at any point. We followed up again on 15/11/2025 to reiterate the situation and to outline the relevant section of our Terms and Conditions, which apply when goods are accidentally shipped without payment. Specifically, our terms state that customers may either make payment for the goods or return them, and if the items are not returned or paid for, we may collect the goods from you at your expense. These terms exist solely to protect both customers and the business in rare cases where dispatch errors occur. To address your concerns regarding personal data: We do not use or share personal information other than for fulfilling orders and providing customer service. Details are only used internally to send the parcel that was mistakenly marked for dispatch and no unauthorised use or data sharing occurred. Upon request we will also delete personal data in line with GDPR requirements. We also want to reassure you that no threatening intent was meant in any communication. Our messages aimed only to explain the options available under our Terms and Conditions and to avoid inconvenience to you. We remain committed to resolving this as smoothly as possible. Please feel free to contact our support team at team@zatu.co.uk with reference number 8289 so we can assist you promptly. Thank you for your patience, and again, we’re sorry for the inconvenience caused. Team Zatu Games

Posted 7 months ago

“Bought as a gift so don't know about this game. Quick delivery, happy with my purchase”

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Posted 7 months ago

“Great selection and fast delivery 😊”

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Posted 7 months ago

“cant complain”

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Posted 7 months ago

“First order went well and I was very impressed, ordered some more packs arriving for monday the 10th, less then half the packs arrived (priced at £6), issued a refund on 12th (after I requested to please ship product instead) saying they have zero stock, and I saw today 14th they have restocked and are charged almost £9. That feels very cheeky to me!”

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Posted 7 months ago

Hi there, Thank you for taking the time to share your feedback, and I’m really sorry for the frustration this experience has caused. We’re glad your first order went well, but we completely understand how disappointing it is when a follow-up order doesn’t meet expectations. To clarify what happened: when your order was processed, the item genuinely showed as out of stock, which is why a refund was issued. We apologize that we couldn’t fulfil your request to resend the product at that moment. Stock levels can change quickly, and when new inventory arrives, pricing may occasionally be updated based on supplier costs. However, we understand how this timing could feel unfair, and we’re truly sorry it came across that way. If you would like any further assistance with this order, please reach out to our customer service team at team@zatu.co.uk with reference number 5519, and a member of our team will be happy to assist. Thank you, Team Zatu Games

Posted 7 months ago

“Wanted to get some Yu-Gi-Oh booster packs then saw they sold boxes so got that with some cheap card protectors and deck boxes they arrived fairly quick and I was very happy with the products will be using again”

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Posted 7 months ago

“Buy all my boardgames from here. Great service, amazing selection, helpful reviewing, decent prices, quick delivery, good reward scheme. Zero complaints.”

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Posted 7 months ago

“Purchased the beastigors regiment. Arrived very quickly in good condition. Would deal with them again”

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Posted 7 months ago

“Delivered as expected”

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Posted 7 months ago

“Amazing quality and selection of board games! Fast and secure delivery, my go to when buying games to add to my collection.”

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Posted 7 months ago

“Great service! Everything is in full and exact!”

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Posted 7 months ago

“Uncomplicated buying -Clear description of product -swift address etc form to complete Received as promised”

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Posted 7 months ago

“Excellent service. Products delivered on time and in good order.”

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Posted 7 months ago

“The items I ordered were missing most likely because they were not packed correctly. I am waiting for a so called investigation to be done. Very poor service from this company.”

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Posted 7 months ago

Hello, Thank you for your feedback. We’re very sorry to hear that your order arrived incomplete and understand how frustrating this must be. We’re currently investigating the issue in detail to determine whether the problem occurred during packing or in transit with Royal Mail. Once the investigation is complete, we’ll be in touch right away to update you and arrange a suitable resolution, which may include replacing the missing items if it’s found to be our error. We truly appreciate your patience and understanding while we work to resolve this for you. If there is anything specific you would like to discuss further, please don’t hesitate to reach out to us at team@zatu.co.uk with with reference 7669, and we’ll be more than happy to assist you. Warm regards, Team Zatu Games

Posted 7 months ago

“Quick delivery, well priced, good condition”

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Posted 7 months ago

“First rate service and great quality games with quick delivery - what's not to like?”

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Posted 7 months ago

“Extremely poor shipping quality. The game box was essentially damaged, disappointing experience for the price.”

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Posted 7 months ago

Hello, Thank you for sharing your feedback with us. We’re truly sorry to hear that the shipping quality did not meet your expectations and resulted in a damaged game box. We understand how disappointing that is, especially considering the investment made for your purchase. Our records indicate that we have not had any correspondence regarding this matter. Your experience is important to us, and we are actively reviewing our International packaging and shipping processes to ensure that items arrive in perfect condition moving forward. We appreciate you bringing this to our attention. If there’s anything else you’d like to discuss or if you need assistance, please don’t hesitate to contact us at team@zatu.co.uk, and a member of our team will be happy to help. Warm regards, Team Zatu Games

Posted 7 months ago

Zatu Games is rated 4.8 based on 47,791 reviews