Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 46,738 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 46,738 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 30th January 2026

908

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All came just on time (even thought due to arrived earlier. Was meant next day)”

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Posted 6 months ago

“Very happ with my order, it came as expected and very quickly.”

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Posted 6 months ago

“Thank you”

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Posted 6 months ago

“I bought two games from Zatu (from UK to Romania)!! And I was very pleased to recieve the order quite fast (around 14 days) I was always informed by where my package is, and the games came in great condition! I would definitely order again.”

Zatu Games 5 star review on 10th September 2025

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Posted 6 months ago

“Short Delivery Time and come in good Condition”

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Posted 6 months ago

“Great service once again”

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Posted 6 months ago

“Excellent prices and very quick delivery.”

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Posted 6 months ago

“Zatu were very responsive and helpful when my pre-ordered copy of Battle of Hoth was slightly late. It was only a couple of days after release. The game is really great, highly recommend it.”

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Posted 6 months ago

“Processing of orders is good although there was a little delay on one order however the customer service when I phoned up enquiring about it was 1st class.”

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Posted 6 months ago

“Everything I ordered I received.”

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Posted 6 months ago

“This is a shame as I've had good experiences before, but I ordered 3 in-stock items and it took over 2 weeks for delivery as one item was apparently in another warehouse. They refused to send 2 items without me having to pay extra postage. Was quite a disappointing experience.”

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Posted 6 months ago

Thank you for your feedback, Tobyn. We sincerely apologize for the disappointment you experienced with your recent order. It’s unfortunate when items are not dispatched as expected, and we understand how frustrating it can be when delivery is delayed due to warehouse logistics. We’re continuously reviewing our processes, and your comments will help us improve. The dates we provide at checkout and in your confirmation email are only estimates, and delays can unfortunately occur; our team work hard to ensure that your order is fulfilled as soon as possible. As per our policy, we are unable to split items without receiving additional shipping payment, and your feedback regarding this will be reviewed by our team accordingly. We appreciate your loyalty and hope to provide you with a smoother experience in the future. If there’s anything further we can assist you with, please don’t hesitate to reach out with the reference 3417 to team@zatu.co.uk Best wishes, Team Zatu Games

Posted 6 months ago

“Zatu have a great collection of board games, offer very prompt delivery, games are delivered in excellent condition and their prices are cheaper than standard retail price. I’ve had a great experience ordering from them.”

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Posted 6 months ago

“Good range of games in particular board games at impressive competitive prices. Fast and efficient delivery too. Whats not to like?”

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Posted 6 months ago

“Pre-Ordering from outside the UK was easy and reliable. Thanks To the Zatu Games Team!”

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Posted 6 months ago

“Always very speedy service. Games arrive in excellent condition”

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Posted 6 months ago

“Very good service. Good comms and fast delivery, plus the player's guide was a very good price too.”

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Posted 6 months ago

“Quick service, items arrived as expected and well packaged”

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Posted 6 months ago

“Great prices, great range of games, great delivery - 10/10”

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Posted 6 months ago

“Kickstarter fulfilment delayed multiple times, now a month past your original timeline with no status updates or tracking numbers. Our publisher is now facing a huge volume of feedback and queries because of how you're handling this. But your communication is poor to non-existent, assuming your updates are worth anything at all. When the first handful of deliveries eventually arrived, we've seen lots of items missing, as several backers have reported so far. The only reason I'm a customer is because I didn't have a choice this time. I've been suckered in to your bait advertising of non-existent pre-orders in the past, so I avoid you like the plague. AVOID ZATU. Especially pre-orders and backorders, whatever you do.”

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Posted 6 months ago

Hi there, thanks for the feedback regarding your Kickstarter order. We completely appreciate the frustrations with Kickstarter campaigns when they get delayed and you're still awaiting your game. While we're conscious that you've not reached out to us directly, we believe we can identify the campaign you're referring to, and we're sorry if there has been any miscommunication around this. Having investigated this further, we initially started fulfilling the campaign when it first arrived in our warehouse but unfortunately needed to pause the campaign in agreement with the publisher while some issues were resolved. To our knowledge, there have been no reports of any missing items by the backers who received their initial orders and would encourage anyone who has an issue to contact us at fulfilment@zatu.co.uk so we can investigate and resolve. We are also pleased to say that, regarding this campaign, we have now been told we can continue the campaign as of this morning (11/09/25) so all orders should start to be sent out over the coming days. We'd certainly be keen to discuss your concerns further if you could email us at fulfilment@zatu.co.uk and we can investigate address your specific concerns. We're genuinely sorry that you've been very frustrated by this delay and we will work continue to work with the publisher to dispatch all orders in a timely fashion.

Posted 6 months ago

“Excellent delivery time,and well priced games”

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Posted 6 months ago

Zatu Games is rated 4.8 based on 46,738 reviews