Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 47,664 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 47,664 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 7th June 2026

911

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good communication and service. And no problem with the product”

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Posted 7 months ago

“Advertised a free pack of cards over a certain amount spent, but send out a different pack.Even on delivery note it still advertises the pack.if you are putting the same pack on delivery notes then maybe you need to stick to the image shown as that is why some customers place an order.It is very misleading”

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Posted 7 months ago

Hello Sarah, After having investigated this we can confirm that the Pokemon Fun pack promotion is selected from an assortment of random packs and as such we can't guarantee which pack will be given with any particular order. We’re sorry to hear about this confusion with the free Pokemon fun pack you received. We understand how important it is for our promotions to be accurate, and we recognize how this situation could lead to disappointment. Thank you for bringing this to our attention. If there’s anything further we can assist you with, please don’t hesitate to reach out at team@zatu.co.uk with reference number 3121. Warm regards, Team Zatu Games

Posted 7 months ago

“Great service. Thank you”

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Posted 7 months ago

“Excellent choice of games. Informative well written reviews if the games. Speedy, well packaged delivery. The whole shopping experience is a pleasure.”

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Posted 7 months ago

“Quality packaging and quick delivery. Game was exactly as advertised.”

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Posted 7 months ago

“Great service, products arrive in great time and in perfect condition. Will definitley use again!”

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Posted 7 months ago

“Super service from Zatu games, fast, efficient and great choice of games. Same day dispatch is impressive - will be a returning customer for sure.”

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Posted 7 months ago

“Fantastic range of products and incredibly patient and respectful customer services”

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Posted 7 months ago

“Highly recommend. All orders have been delivered on time and in excellent condition.”

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Posted 7 months ago

“Great resource for all your game/card needs. They're very responsive, the reviews are super helpful, and it's a great one-step shop.”

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Posted 7 months ago

“Excellent range of games and prompt delivery. Recommended”

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Posted 7 months ago

“Fantasic game, good delivery arrived on tume.”

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Posted 7 months ago

“Fast shiping, accurate product descriptions. The ability to add to a watchlist for out of stock, pre-order and even back-order for restock is very useful when keeping eye on Marvel Champions sets.”

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Posted 7 months ago

“Very fast delivery and items carefully packaged.”

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Posted 7 months ago

“Product arrived in perfect conditions and in time!”

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Posted 7 months ago

“I could find all the board games I wanted, delivery was quick and great!”

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Posted 7 months ago

“Great service and delivery arrived on time and in good condition.”

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Posted 7 months ago

“Good price and easy collection!”

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Posted 7 months ago

“I love zatu! Everything you want in one online shop with prices that beat the highstreet. Only compaint is the website is a little slow...”

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Posted 7 months ago

“Completely in the dark about my order, no updates in months. Look elsewhere for your gaming needs.”

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Posted 7 months ago

Hello, After having investigated your order we can see that this item is currently a preorder, and unfortunately, our suppliers have not yet provided a confirmed release or shipping date. As soon as we receive any information, we’ll immediately update all preorder customers. We truly appreciate your patience and understanding, and we’re always happy to discuss your order directly if you’d like to reach out to our support team. We're really sorry to hear about your experience with your order and the lack of updates. It’s completely understandable to feel frustrated in this situation, and we appreciate you bringing this to our attention. We are working diligently to improve our communication processes to ensure our customers are kept informed about their orders. If there's anything specific you'd like to discuss or if you need assistance, please don't hesitate to contact us at team@zatu.co.uk with reference number 1524. We're here to help! Best wishes, Team Zatu Games

Posted 7 months ago

Zatu Games is rated 4.8 based on 47,664 reviews