Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 47,670 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 47,670 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 7th June 2026

911

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought the game for a Christmas present”

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Posted 7 months ago

“Notified as soon as it was in stock, sent out promptly and well packaged, arrived quickly. Very happy customer!”

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Posted 7 months ago

“Arrived safely and well packed. However never received the free Pokémon fun pack that was indicated with a purchase of Pokémon items. Assume they were out of stock, but would have been nice to have received a message.”

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Posted 7 months ago

“Ever so good, they were great to deal with.”

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Posted 7 months ago

“Awesome service, prices, delivery times and loyalty scheme I love it! Highly recommend”

Zatu Games 5 star review on 31st October 2025

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Posted 7 months ago

“I have used this company over many years with no issues BUT will never use them again after my last order . The cellophane on the game which I purchased to give as a Christmas present was ripped in several places and hanging off the game . Their reply when asking for a replacement was that in their terms and conditions that this was acceptable to them . I would like definitely not have brought a game in that condition in a shop and do not believe I should accept a game in that condition from an online seller . I have lost £ 5.98 in delivery and return costs . Lesson learnt will never buy from a company that thinks it's ok to send out games that are damaged”

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Posted 7 months ago

Hello Helen, We’re truly sorry to hear about the condition of the game you received. We absolutely understand how disappointing it is to receive an item that does not meet your expectations, especially when it’s intended as a gift. Your feedback about our packaging and handling is invaluable, and we will review our processes to ensure we maintain higher standards going forward. Regarding our policy, we genuinely appreciate your input, and it is something we’re actively looking into to prevent situations like this from occurring in the future. Your experience matters to us, and we hope you might reconsider using us in the future. Thank you for sharing your thoughts with us. Our team have reached out to you to try to resolve this issue, and apologize for this experience. Please reach out to our team at team@zatu.co.uk with reference number 5706 and a member of our team will be happy to assist you. Warm regards, Team Zatu Games

Posted 7 months ago

“Always fast and easy service - perfect for getting games my local store doesn't have in stock”

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Posted 7 months ago

“Great communication from support when I had questions about my order.”

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Posted 7 months ago

“Berry fast delivery.”

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Posted 7 months ago

“Fast delivery”

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Posted 7 months ago

“I’ve ordered from Zatu Games several times now, and they’ve consistently been great. Their prices are good, and the range of board games, card games, and RPGs is truly amazing. Shipping is fast and reliable, and everything arrives well-packaged. I also really appreciate their clear stock information and easy-to-navigate website, it makes finding what I want easily.”

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Posted 7 months ago

“Good choice of games and fast shipping. Our go to website to buy board games.”

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Posted 7 months ago

“Great games, promptly delivered and well-packaged against damage.”

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Posted 7 months ago

“Simple ordering and good delivery timescales 👍🏻”

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Posted 7 months ago

“It's a sign of a fantastic retailer that makes you happy to order things from them, from the other side of the world (I'm in Australia). I won't hesitate to order from Zatu Games in the future. You have a great range of titles, and the transaction and shipping for my order was world-class.”

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Posted 7 months ago

“great service, our games were received quickly and with no fuss”

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Posted 7 months ago

“Fast and very good service”

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Posted 7 months ago

“Excellent service and price 👍”

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Posted 7 months ago

“They have about everything, fast shipping and they are very communicative about every step in the process”

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Posted 7 months ago

“As its a xmas present i can’t really comment on the item. . But the order & delivery process was super easy with the item bring £5 cheaper than any other ‘store’ I saw . . What’s not to love 💙”

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Posted 7 months ago

Zatu Games is rated 4.8 based on 47,670 reviews