Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 46,743 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 46,743 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 30th January 2026

908

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service. Good comms and fast delivery, plus the player's guide was a very good price too.”

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Posted 6 months ago

“Quick service, items arrived as expected and well packaged”

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Posted 6 months ago

“Great prices, great range of games, great delivery - 10/10”

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Posted 6 months ago

“Kickstarter fulfilment delayed multiple times, now a month past your original timeline with no status updates or tracking numbers. Our publisher is now facing a huge volume of feedback and queries because of how you're handling this. But your communication is poor to non-existent, assuming your updates are worth anything at all. When the first handful of deliveries eventually arrived, we've seen lots of items missing, as several backers have reported so far. The only reason I'm a customer is because I didn't have a choice this time. I've been suckered in to your bait advertising of non-existent pre-orders in the past, so I avoid you like the plague. AVOID ZATU. Especially pre-orders and backorders, whatever you do.”

Helpful Report

Posted 6 months ago

Hi there, thanks for the feedback regarding your Kickstarter order. We completely appreciate the frustrations with Kickstarter campaigns when they get delayed and you're still awaiting your game. While we're conscious that you've not reached out to us directly, we believe we can identify the campaign you're referring to, and we're sorry if there has been any miscommunication around this. Having investigated this further, we initially started fulfilling the campaign when it first arrived in our warehouse but unfortunately needed to pause the campaign in agreement with the publisher while some issues were resolved. To our knowledge, there have been no reports of any missing items by the backers who received their initial orders and would encourage anyone who has an issue to contact us at fulfilment@zatu.co.uk so we can investigate and resolve. We are also pleased to say that, regarding this campaign, we have now been told we can continue the campaign as of this morning (11/09/25) so all orders should start to be sent out over the coming days. We'd certainly be keen to discuss your concerns further if you could email us at fulfilment@zatu.co.uk and we can investigate address your specific concerns. We're genuinely sorry that you've been very frustrated by this delay and we will work continue to work with the publisher to dispatch all orders in a timely fashion.

Posted 6 months ago

“Excellent delivery time,and well priced games”

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Posted 6 months ago

“Ordered Game. Game arrived. Played Game.”

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Posted 6 months ago

“I have never had any issues with Zatu, everything has come well packaged, on-time, and at a batter price than I could find anywhere else.”

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Posted 6 months ago

“a corner was slightly damaged in one of the games, but overall all ok”

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Posted 6 months ago

“Good service arrived on time. game excellent.”

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Posted 6 months ago

“Great service. Brilliant prices.”

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Posted 6 months ago

“To start with, I don't live in the UK, this will come up at some point. I ordered a game, which was sold out basicly everywhere, and on backorder. Expecting it to show up "whenever" and it did. Game got shipped, no fuzz, all acounted for. So far so good. Where the review turns from a 3 star to a 5 star, is when I recieved the package today. I have no idea what postal services does to packages nowadays, doorstopper, fotball, makeshift chair? And the package looked a lot like my worst fear. Somehow Zatu seems to understand the horrors of shipping, as the game was wrapped in so much protective paper, that it was absolutely mint. THAT is worth the 5 star.”

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Posted 6 months ago

“Fast shipping, great price 😊”

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Posted 6 months ago

“My pack arrived in good condition and on time but the paper box had a little dent on it, which is expected when ordering from a country far away from th UK. I will purchase from here later on, it is the cheapest and best option overall”

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Posted 6 months ago

“Excelente, uma das melhores empresas de jogos que já comprei na vida. Produto chegou antes do prazo, em perfeito estado, tudo muito bem embalado e o suporte do cliente é excelente. Voltaria a comprar novamente com certeza, inclusive já tem outros jogos no meu carrinho para comprar.”

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Posted 6 months ago

“One of the boxes came damaged and Zatu promply, after an email, offered a partial refund. Good customer support to add with the good offers, discounts, website design and options they have!”

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Posted 6 months ago

“I've used Zatu games for many years and find them consistently price competitive and service is excellent. Definitely a goto for me”

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Posted 6 months ago

“As always, prompt delivery, careful packaging and excellent comms.”

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Posted 6 months ago

“Fast shipping and product was in great condition!”

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Posted 6 months ago

“Everything came well packed, however the delivery date estimated was not followed (but in the site they ask for 10 days for international delivery and these 10days was respected)”

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Posted 6 months ago

“Really great experience. Lots of information on what I was buying and quick delivery.”

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Posted 6 months ago

Zatu Games is rated 4.8 based on 46,743 reviews