Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 44,287 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 44,287 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 15th October 2025

895

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“How about no Customer Service? Emails are deleted without beeing read, when u call them, they tell u to write on Facebook, and on Facebook they opently clarify that noone is monitioring the messanges! Delivery even to a oversee country is estimated about 10 days and u do NOT get what u orderd, BUT they charge ur creditcard without hesitation!”

Helpful Report

Posted 4 years ago

“Ordered an item that was in stock on the website, 10 days past no emails from them about item being dispatched, tried to call email and when I finally got a hold of someone they told me the item was out of stock and had no new date for a restock! How the can take money for items they don’t have is ridiculous. I have asked for a refund but I will no doubt have to cash this up! AVOID AVOID AVOID”

Helpful Report

Posted 4 years ago

“Very rude staff laughing down the phone at customers seeking help last time I use zatu games 👎”

Helpful Report

Posted 4 years ago

“Placed an order for next day delivery a week ago now and still awaiting dispatch.”

Helpful Report

Posted 4 years ago

“Pre-ordering with Zats'u is a joke. 2 times they took and preorder and then just when the item supposed to be release they contact me to say that they have no stock. They are unreliable to do preorders with.”

Helpful Report

Posted 4 years ago

“AVOID AVOID AVOID AVOID shocking customer service - they take your money the DONT DELIVERY - they then ignore all phone calls and emails AVOID THESE SHOCKING PEOPLE”

Helpful Report

Posted 4 years ago

“Great prices, but poor customer service when things go wrong. During their lengthy Black Friday website outage, they managed to lose all of my discount vouchers on an order and failed to provide any sort of update or response to issues. No response to emails and then tried to raise the prices on the items that were in limbo in my shopping basket. I've decided to purchase elsewhere in future as having a reliable service and not wasting my time is far more important that saving a few £s.”

Helpful Report

Posted 4 years ago

“Placed a restock pre-order back in July, still not been restocked and Zatu can't tell me when they will have the stock. I wouldn't really mind BUT they are happy to take the money even though they can't give me a delivery date. This is appalling customer service.”

Helpful Report

Posted 4 years ago

“Ordered PS5 game which was great on price received email on 23/11 to say it had been dispatched. It is now 28/11 still not received. I have tried emailing twice with no response.”

Helpful Report

Posted 4 years ago

“Ordered 3 games on a Saturday evening, within less than 12 hours one of the games was £10 cheaper. Was told the goods were dispatched (on the Sunday morning) so they could not refund but they did not arrive until Wednesday. I asked for a credit note, no reply. I have checked my spam box. Disappointing customer service.”

Helpful Report

Posted 4 years ago

“Games arrived filthy, covered in black dust. These games were bought as presents but cannot be used in the condition they arrived, have contacted Zatu but no response, very disappointed as have used the company before but sadly won’t be using them again.”

Helpful Report

Posted 4 years ago

“10 days after ordering my items still no dispatch confirmation despite site saying 5-7 day delivery”

Helpful Report

Posted 4 years ago

“I ordered my package 7th November, and i still didn't get it. Nobody answer on my emails.very disappointed.”

Helpful Report

Posted 4 years ago

Thanks for your feedback. Please check your spam folder because all of your emails were responded to. The last correspondence says for you to get back in touch on the 24th if there has still been no update on the tracking. We have been chasing the courier on your behalf and if it looks like Royal Mail have lost your order we will of course give you a full refund.

Posted 4 years ago

“Ordered next day delivery site said it would be dispatched and says dispatched in the account, no item was received next day and no dispatch email was received and no tracking code provided. Paying nearly £5 for next day delivery and not receiving the service you pay for is unacceptable, ignoring email asking what is going on is unforgivable.”

Helpful Report

Posted 4 years ago

Thanks for your feedback. Please check your spam folder because your email was responded to. We understand and share your frustration with the courier for not delivering on time which is why we refunded your shipping costs. If you would like to discuss this further with a member of our team then please give us a call on 0800 007 5444.

Posted 4 years ago

“Very poor, in fact non existent service. Call of Duty, Cold War arrived late when my son was desperate to play with his mates so I picked another copy up elsewhere and messaged Zata asking how could I return their copy (unopened of course) they have ignored all emails and messages for 4 days.”

Helpful Report

Posted 4 years ago

Thanks for your feedback. Please check your spam folder because your email was responded to. We understand and share your frustration with the courier for not delivering on time and have sent you a returns label. Once we receive either the item or proof of postage we will issue you will a refund.

Posted 4 years ago

“Zero customer service when the product was a week (and counting) late. Window for delivery was November 3-5, and today as I write this its November 13. This was a birthday gift. Still no delivery, no tracking, no response from customer service to continued inquiries. I won't order from this company again.”

Helpful Report

Posted 4 years ago

Thanks for the feedback. Please check your spam folders because your emails were responded to. We share your frustration at the slow courier service but due to the global pandemic couriers are taking longer than we would hope to ship things across Europe. We raised an investigation for you with the courier and thankfully it was successful and your order was finally delivered last week. We are very sorry for any inconvenience caused by this delay.

Posted 4 years ago

“Bought about 350 pounds of games since lockdown. Bought some new ones recently which were delayed. Was sent a £5 apology code for the inconvenience, when I tried to use it I was denied by the site as the site required that I bought another £40 of products to get my apology. So not received the games or replies to my emails. Very poor service for someone who until this point was highly favourable and high spending”

Helpful Report

Posted 4 years ago

“Do not get from this company iv been waiting over 3 weeks for my order. Iv sent numerous emails and still recieved no reply . Do not use this company”

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Posted 4 years ago

“Poor. Paid for next day delivery, did not arrive next day.”

Helpful Report

Posted 4 years ago

Thanks for the feedback. Sorry to hear the courier did not deliver within the agreed timescales. If you contact us we would be happy to refund the next day delivery service.

Posted 4 years ago

“I placed my order on 29/10/2020 requested and paid for next day delivery it is now 02/11/2020 still no delivery of my order. Emailed 3 times with no response. Will not use this company again.”

Helpful Report

Posted 4 years ago

Zatu Games is rated 4.8 based on 44,287 reviews