Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 44,263 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 44,263 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 14th October 2025

892

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered one thing, received another, and Customer Service is dodgy. Would send me an email with a link that doesn't work for international purchases, then when I pointed this out twice they said they "attached a label" when there was nothing attached but their logo. Then I'd get a different Rep who starts me over at square one and pulls the similar stunts. And the ONLY reason they started responding to me after ignoring me for weeks at first, was because I had to open a case against them with Paypal. If you don't want to do international returns, then say that then before I buy something from your website, OR send the correct item the first time. I just want to send the wrong item back and receive a refund since they don't actually have the original item I purchased. It's like pulling teeth with this company.”

Helpful Report

Posted 4 years ago

“Really bad service from Zatu games. Ordered 2 board games 3 weeks ago. Still not dispatched. Spent 30 minutes on hold waiting to speak to a member of staff on the phone and she assured me they would be sent next day. There was no response to email after 4 days or FB messenger. They then only sent half my order with the mariposa game missing. So I had to spend half an hour on the phone again. To be told it would be shipped next day. 2 days later I am now being told the game is out of stock and they won’t know when they will receive more. Thank you for wasting my time Zatu!”

Helpful Report

Posted 4 years ago

“I made an order to Zatu on the Black Friday. And several weeks later, we are still waiting! As the Zatu webpage was working SO SO bad the order I made was duplicated. I emailed them to cancel one of the orders, and they cancelled BOTH of them!! We have exchanged several emails with Zatu, and the worst thing is that they reply as everything was sorted out, and we still are waiting for our order!! Stupidly bad customer service.”

Helpful Report

Posted 4 years ago

“I ordered a couple of things online for Black Friday from Zatu. The webpage was working SO, SO, SOOOO bad that the order was duplicated. I emailed them to cancel the order that I didn't want to and they cancelled the order I was interested in!!!! And after several weeks and several emails I am still waiting.... I am a patient person. There is no rush at all (BF is super busy and I understand it). BUT this is getting to a stupid point. And every email that I sent it is replied (after several days) like everything was all sorted, and it isn't.... AT ALL!!! Null and worst customer service I have seen in a VERY long time!!”

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Posted 4 years ago

“No customer service whatsoever, scammers”

Helpful Report

Posted 4 years ago

“No customer service. No reply to messages. Advised next day delivery but still no delivery after day 3. Will not buy from again.”

Helpful Report

Posted 4 years ago

“I ordered 2 elite mystery boxes as according to website you will never receive the same game twice. Well I got 2 IDENTICAL boxes. To say I am disappointed and wasted my money is an understatement.”

Helpful Report

Posted 4 years ago

“I do not believe that in 2020 an online store with a 4.8 rating can afford not to respond to a customer about his order for 5 days. I placed my order on 6.12 (now 15.12) and the status of my order is still pending. Support answered me 5 days later after I asked what happened to my parcel (today!). In the letter, Zatu team told me that my package has been sent. I asked to change the status of the order in the account and give me a tracking number. There is still no answer. Again.”

Helpful Report

Posted 4 years ago

“I have yet not heard about my order. Nor the support team is answering to me. I have sent 3 different emails so far in 2 months time...”

Helpful Report

Posted 4 years ago

“No confirmation of dispatch over a week after ordering, and no sign of the order which was due to arrive within 3-5 business days. I have emailed to ask for an update and am told 5 working days for a response.”

Helpful Report

Posted 4 years ago

“Have tried to contact multiple times about my order not being dispatched and assume I won't be getting it for Christmas. Over £100 spent too, terrible customer service!”

Helpful Report

Posted 4 years ago

“I ordered 8 days ago and items were not even dispatched yet. It was the fastest option for delivery and it was showing that it will be delivered in a few days, but it didn't even move. Also, they don't even bother to write back. I am really disappointed.”

Helpful Report

Posted 4 years ago

“I ordered 5 games 6 days ago, none of them have been sent because one is "awaiting pre-order" however the website not only says that there are 5 in stock but it's 4 Euro cheaper then I've been charged! I have sent several emails with no real response. If this is handled tomorrow when they open the store again I will cancel the order. So far I'm very very disappointed.”

Helpful Report

Posted 4 years ago

“Very disappointed the service. I could not get my order because delivered to wrong address but I was charged postage. Just got refund without postage. Very poor service.”

Helpful Report

Posted 4 years ago

“Order has not arrived any no response to query. Assume it’s not coming for Christmas and not getting my money back. Poor service.”

Helpful Report

Posted 4 years ago

“I paid for two board games at the end of October and they still haven’t arrived! I have sent two emails to you but still no response. I am fuming!!!!!!”

Helpful Report

Posted 4 years ago

“No information on the order, not possible refund, I need customer service support and not allowed, THIS IS A BAD SELLER DONT BUY”

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Posted 4 years ago

“was told my order had been delivered. was given the tracking number and seen that it was a complete different town!!!!! when emailed, they first said it was delivered, then when told it has been delivered to a complete different town they then emailed back saying my items were pre orders. So, how can the items be sent and be pre orders at the same time??? Now going through paypal to get nearly £700 back from them!!!”

Helpful Report

Posted 4 years ago

“Terrible customer service. My order from them was dispatched but never received. When I emailed Zatu about this, they took over a week to reply and then insisted on 'opening an investigation'. The company has never contacted me again with the outcome of that investigation and three months later the issue remains unresolved.”

Helpful Report

Posted 4 years ago

“Its been 4 days since I ordered and it still hasn't even left the shop, iv ordered items that were out of stock here with other shops 1 and 2 days later and they have all arrived. So there's no excuse.”

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Posted 4 years ago

Zatu Games is rated 4.8 based on 44,263 reviews