Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 42,375 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 42,375 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 14th June 2025

Jefte L

Zatu Games 5 star review on 12th June 2025

Kelly F

Zatu Games 5 star review on 10th June 2025

Tony W

872

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sorry to mention but already 5 days delay in delivery. The game didn't arrive yet. Still waiting. The menționate delivery date was 23.08 and that was long ago.”

Helpful Report

Posted 4 years ago

“Paid for this back in May still haven't received it despite emails and a telephone call. Worst service l've ever come across, they never even contacted me to say that it was out of stock or when it may come back in. I suggest you avoid at all costs, my £40+ has been sat in their account all this time. Then to have the cheek to ask what l think of them beggars belief!!!”

Helpful Report

Posted 4 years ago

“Ordered a zeds subscription box. Recieved games that barely made the value of the box all were awful and 3 of 4 were card games. Contacted customer services explaining my disappointment and got no reply. Will be taking my business elsewhere”

Helpful Report

Posted 4 years ago

“Pre-ordered a game due for release on 30th June 2020 back in May. June came and went, when I checked the website the release date was no longer visible. During August I sent a total of 6 messages over the course of 3/4 weeks and didn't receive a response. Totally appreciate the difficulties at fulfilling orders at the moment but a quick status update and some reassurance would of been welcomed. Thankfully I have now received the item but have never had any response from the customer service team.”

Helpful Report

Posted 4 years ago

“fails to honour pre orders. waiting weeks. told 31.08.20 after delayed release. still waiting and no responses to emails. when you charge a pre order at time of order. should expect at least updates on pre order changes.”

Helpful Report

Posted 4 years ago

“Placed an order almost 2 weeks ago, tracking still says "advised" which means they only printed a label and have not sent my package. I get no responses if I ask about my order and since they marked it as dispatched I cannot cancel to buy elsewhere... unless this is corrected, this will be the first and last time I order from this company.. save the time and hassle and shop at a more reliable site.”

Helpful Report

Posted 4 years ago

“In one order only one of two games arrived. No communication, no refund, company does not answer messages. Placed a second order with restock items and no update in several months. Again no communication. Scam site that lists items they cannot provide and run with your money. Stay away from Zatu at all cost!”

Helpful Report

Posted 4 years ago

“I ordered a card game. The card game has missing cards. I have twice contacted Zatu about this but have heard nothing back. I have paid for a faulty product and am being ignored. I will be cancelling my pre-orders with Zatu and will not use them again.”

Helpful Report

Posted 4 years ago

“I received the wrong item. I asked for Maths game Aged 7+ for my nephews birthday and received aged 9+. I contacted the company to ask how to return as this is game is no use at all and I have not heard how to return and get a refund.”

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Posted 4 years ago

“Reviews on the site cannot be trusted as they are heavily moderated and only 5-star reviews and few 4-star reviews (if it's not their items or bundles) are published.”

Helpful Report

Posted 4 years ago

“Customer service is non-existent. No response after days of trying to contact, either by email or via the online contact page. Terrible. Really disappointed. Also have seen wildly fluctuating prices on games, as others state hear. I think they will start to lose custom, there are lots of other great, and reliable companies to buy from.”

Helpful Report

Posted 4 years ago

“Customer service completely unresponsive, either via the website form, or directly by email. Very disappointed.”

Helpful Report

Posted 4 years ago

“Will not answer any attempt to contact them, I ordered and paid for my game a week ago and still not even dispatched”

Helpful Report

Posted 4 years ago

“I made a order on 02/08/2020 and received a email saying that the order had been received. They also said they would send a additional email once the order has been dispatched. I have yet to receive any additional emails and have no tracking number to keep tabs on my item.”

Helpful Report

Posted 4 years ago

“Quite happy to take my money back in May, but I am still waiting in August. It's described as a pre-order with unknown release date despite the email from Zatu saying the item was in stock which prompted my order.”

Helpful Report

Posted 4 years ago

“Extremely poor service and next to no contact. Despite the advertisement of 24 hour dispatch I'm six days waiting for it. Also they won't reply to any messages at all. Would not recommend.”

Helpful Report

Posted 4 years ago

“Poor customer service, pre orders ran out of stock after they took orders, kinda sketchy”

Helpful Report

Posted 4 years ago

“orderd something says it has 5+ in stock payed for next day delivery still awaiting dispatch”

Helpful Report

Posted 4 years ago

“Order awaiting dispatch since 26/07 Tried to contact the team on 4 occasions, with no success. Meanwhile reading reviews of plenty of people receiving their orders quickly (it means they were dispatched quickly as well) Money was actually debited pretty soon after I made the order, other retailers I've bought games from usually wait until they've dispatched to do this. All the items I selected were on Stock. Hopefully I will receive my refund soon, so I can acquire the games I want elsewhere. It is the 1st One start review I place anywhere, hope it will be the last.”

Helpful Report

Posted 4 years ago

“Products in stock, but not shipped. Asked for Paypal refund after three weeks of no response to any contact form or mail. Ironically refund ok after an hour. They lost one costumer here.”

Helpful Report

Posted 4 years ago

Zatu Games is rated 4.8 based on 42,375 reviews