Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 44,171 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 44,171 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

Write Your review

Tell us how Zatu Games made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Zatu Games 5 star review on 4th October 2025

889

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Zatu is an excellent platform, offering a wealth of gaming-related content, from detailed blogs and game reviews to previews of upcoming releases.”

Helpful Report

Posted 1 year ago

“Everything is good. I'm just angry that i had to pay both the tax and the import fee, so i basically paid 2x the price of the product (if we also include shipping).”

Helpful Report

Posted 1 year ago

“Great variation in options and always good quality”

Helpful Report

Posted 1 year ago

“All my orders were packaged beautifully. There was no way of my items being damaged during transportation, congrats for that. It took about 10 days to arrive to Greece. One of the two items went through customs and I had to pay extra even though the order was less than 150€, but I think this is luck of the draw. I have made my third order now as ZATU3 has a lot of books I cannot find elsewhere.”

Helpful Report

Posted 1 year ago

“Good price and quick delivery.”

Helpful Report

Posted 1 year ago

“Good prices however the website is a little bulky and disorienting, with slow load times”

Helpful Report

Posted 1 year ago

“Excellent customer service”

Helpful Report

Posted 1 year ago

“Arrived the next day no problems. First impressions are very possitive”

Helpful Report

Posted 1 year ago

“Excellent service”

Helpful Report

Posted 1 year ago

“Easy to use website with a collection point that's useful if you're Norwich based”

Helpful Report

Posted 1 year ago

“Excellent range of stock. Website can be slow.”

Helpful Report

Posted 1 year ago

“Pleasantly surprised by the selection of products on offer, very pleased with prompt delivery.”

Helpful Report

Posted 1 year ago

“Competative pricing and excellent delivery service.”

Helpful Report

Posted 1 year ago

“Great, as always! What we ordered turned up quickly, and the sleeves fitted perfectly.”

Helpful Report

Posted 1 year ago

“Good sturdy boxes for deliveries and rapid postage. Good selection of games at competitive prices too.”

Helpful Report

Posted 1 year ago

“Items arrived on time & in good state”

Helpful Report

Posted 1 year ago

“Great for games, sometimes too quick to ship though to cancel an order, would be nice if there was a quicker way to cancel an order than the contact us page, as then you have to pay to send and restock an item you tried to cancel straight after buying”

Helpful Report

Posted 1 year ago

“Had a lot more product that elsewhere I looked at better prices.”

Helpful Report

Posted 1 year ago

“order delivered quickly and well packaged”

Helpful Report

Posted 1 year ago

“Overall good experience very good price for the mask I bought and free delivery only downside was the long wait for delivery. I will definitely buy from here again”

Helpful Report

Posted 1 year ago

Zatu Games is rated 4.8 based on 44,171 reviews