Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 42,330 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 42,330 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

Write Your review

Tell us how Zatu Games made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Zatu Games 5 star review on 17th June 2025

Stephen B

Zatu Games 5 star review on 14th June 2025

Jefte L

Zatu Games 5 star review on 12th June 2025

Kelly F

873

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Such a fun game. Quick and easy to deliver.”

Helpful Report

Posted 1 year ago

Thank you so much for your positive review! We’re thrilled to hear that you’re pleased with the products we offer. Ensuring fun, top-notch quality is a priority for us, and it’s great to know we’ve met your expectations. We look forward to doing the same next time! Zatu Games

Posted 1 year ago

“The website store pahge is quite good. Lots of filltering options. However I felt lie the checkout was a bit slow and laggy I had to wait a while for fields to update.”

Helpful Report

Posted 1 year ago

Thank you for you review and the feedback! It's always great to know areas in which we can improve so we can make your experience great from start to finish. I have passed this on to the relevant team to investigate further! We look forward to hearing from you soon for another order. Zatu Games

Posted 1 year ago

“Productos correctos y bien embalados, eso sí, tardaron 10 días en llegar.”

Helpful Report

Posted 1 year ago

“Delivery arrived promptly, no issues whatsoever.”

Helpful Report

Posted 1 year ago

“Provided service as advertised.”

Helpful Report

Posted 1 year ago

“Excellent prices and great delivery times when things are in stock”

Helpful Report

Posted 1 year ago

“Hi everyone ☺️ easy to order & fast delivery, will be ordering my puzzle glue from you again 😀 Thankyou 😃”

Helpful Report

Posted 1 year ago

“I've used Zatu as my go to boardgame retailer for many many years now as they never let me down with there high quality customer service.”

Helpful Report

Posted 1 year ago

“Very good games for brains to keeping active .and resnabel prices too. Good to shop with Zatu.”

Helpful Report

Posted 1 year ago

“Good prices and relatively fast delivery. However board game box was slightly damaged on delivery even though encompassed in bubble wrap.”

Helpful Report

Posted 1 year ago

“Seems to be good”

Helpful Report

Posted 1 year ago

“Amazing products, quick deliveries and no hidden fees! Only downside might be restocking but this is probably the suppliers fault.”

Helpful Report

Posted 1 year ago

“Great selection of games available”

Helpful Report

Posted 1 year ago

“Good selection, quickly and reliably delivered.”

Helpful Report

Posted 1 year ago

“Pretty good range of stock, good prices and quick delivery. Packaging could be stronger for more fragile items, but otherwise is good.”

Helpful Report

Posted 1 year ago

“Good service!”

Helpful Report

Posted 1 year ago

“Prices are good, website responsiveness needs work.”

Helpful Report

Posted 1 year ago

“Took over a week to arrive and one box had a small dent on a corner but I guess it could've been worst.”

Helpful Report

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. Zatu Games

Posted 1 year ago

“Good price and delivered quickly”

Helpful Report

Posted 1 year ago

“Very quick delivery, well packaged, no issues.”

Helpful Report

Posted 1 year ago

Zatu Games is rated 4.8 based on 42,330 reviews