Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 42,331 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 42,331 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 17th June 2025

Stephen B

Zatu Games 5 star review on 14th June 2025

Jefte L

Zatu Games 5 star review on 12th June 2025

Kelly F

873

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No complaints really. Goods were delivered on time and decentley packaged. Dispatch of goods took a while from point of order but once shipped they arrived quickly.”

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Posted 1 year ago

“Good service and quick delivery.”

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Posted 1 year ago

“I like the fact that you can back order games so that you can get games that you want as soon as they are available.”

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Posted 1 year ago

“Ordered Star Wars Legion Core from Zatu and few other bits - was a great price, however the postage was a tad odd - originally said order before x time for next day delivery, I picked the standard 1-2 days - but the item wasn't posted until day 2 - then royal mail messaged saying it would be the 4th day when it was delivered between 8-10am. However on day 3 at 6pm ish the parcel arrived earlier without a notification change. Strange. But other than oddies with royal mail all good.”

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Posted 1 year ago

“Great prices and good selection but occasionally 'optomistic' pre order timelines and stock issues, no problems with refunds though.”

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Posted 1 year ago

“Fast service good price”

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Posted 1 year ago

“Good prices compared to other websites, Good availability of what I was looking for, prompt delivery. Would definitely use again.”

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Posted 1 year ago

“Great service, excellent choice of games, all safely delivered on time.”

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Posted 1 year ago

“excellent service and product”

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Posted 1 year ago

“Wide range of stock, including things difficult to find in local shops. Quick reliable delivery. Will use again”

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Posted 1 year ago

“It is really nice to find anything I need all in one website with competitive prices. Also, I like the new way so people don’t get confused ordering a game not in stock yet.”

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Posted 1 year ago

“Great service and delivered earlier than expected. Only issue is being encouraged to enter a competition through social media that doesn't exist - but click baity but not free end of the world!”

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Posted 1 year ago

“Great service, excellent prices mostly. I saw on book hugely overpriced”

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Posted 1 year ago

“Ordered 2 games. They arrived 2 days later, in good condition. Good games. Good price. No complaints. I shall definitely use Zatu Games agein.”

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Posted 1 year ago

Thank you for the lovely review! We're delighted to hear how happy you are with your order and we can't wait to help you build up that collection! We look forward to your next order, and can't wait to hear from you again soon :D Zatu Games

Posted 1 year ago

“Stuff I was looking for cheaper than elsewhere. Order tracking was a bit so so, there was a week where I was wondering what was happening and if my order would turn up. It did, and everything was fine.”

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Posted 1 year ago

Thank you so much for your review! We're delighted to hear that you had a great experience. Providing quality products and exceptional service is our priority, and it's rewarding to know we've met your expectations. Your support means a lot to us. If there's anything more we can do for you or any way we can enhance your experience, please feel free to let us know. We look forward to serving you again soon. Best regards, Zatu Games

Posted 1 year ago

“Delivered quick and well packaged”

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Posted 1 year ago

“I have expected more care about packages. There were no bubble wrap or anything for protection.”

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Posted 1 year ago

“Good quality. Excellent service. Well pleased.”

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Posted 1 year ago

Thank you for the lovely review! We're delighted to hear how happy you are with us and the excellent service we provide; It's something we pride ourselves on! We hope you'll keep coming back to experience the same great service, and we can't wait to hear from you soon :D Zatu Games

Posted 1 year ago

“Really helpful staff as had to ask a question bout pre-order. Once my order arrived with them speedy dispatched and well packaged.”

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Posted 1 year ago

Thank you for the positive review! We’re so glad to hear how pleased you are with us; we pride ourselves on our fantastic customer service! We hope you’ll be back again soon to experience more of the same excellent service :) Zatu Games

Posted 1 year ago

“Bought the Friends Community Centre Lego set for my daughter's birthday on the 30th January. It finally dispatched on the 15th February (the day AFTER her birthday), so she didn't get it in time for her special day unfortunately. She was happy regardless when it did show up, and the package was all in order. All pieces were accounted for, and we built it together over a couple of days. The Lego set in question was cheapest here, but don't expect dispatch to be quick it seems!”

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Posted 1 year ago

Thank you for your review! We always aim to improve our services, and feedback like yours helps us find areas where we can do better. I am sorry to hear about the delays you experienced in receiving your order for you daughter's birthday; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will be sure to investigate this with our warehouse team to ensure similar issues won't affect our customers in the future. Zatu Games

Posted 1 year ago

Zatu Games is rated 4.8 based on 42,331 reviews