Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 42,329 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 42,329 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 17th June 2025

Stephen B

Zatu Games 5 star review on 14th June 2025

Jefte L

Zatu Games 5 star review on 12th June 2025

Kelly F

873

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good pricing but I find the website runs quite slowly”

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Posted 1 year ago

“Just what I wanted”

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Posted 1 year ago

“Gooooooood”

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Posted 1 year ago

“Reliably my go-to for board games. Excellent service!”

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Posted 1 year ago

“Decent enough but postage is a bit more than I'd ideally like”

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Posted 1 year ago

“You had the game I wanted and delivered it, so I'm pleased. Don't really have much else to say :) The delivery was late, but that's due to customs in Sweden, so I can't blame you for that.”

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Posted 1 year ago

“Everything arrived punctually and in great condition”

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Posted 1 year ago

“Excellent service as always, only complaint with this delivery is that the box was rather big for the contents!”

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Posted 1 year ago

“Super convenient, massive stock”

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Posted 1 year ago

“Quick delivery, great quality product”

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Posted 1 year ago

“Really good experience.”

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Posted 1 year ago

“I’ve now ordered several times from Zatu. Every order has been processed and delivered in good time and condition.”

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Posted 1 year ago

“Good service & generally good selection.”

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Posted 1 year ago

“Product came within the time specified, outer box was somewhat roughed up, but game box inside was perfectly fine. Outer box came decorated with prints, which is nice but may have preferred it to be more inconspicuous about the contents. But worth the price paid.”

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Posted 1 year ago

Thank you for the positive review! We're so pleased to hear how happy you are with us and the service we provide, and we hope you'll keep relying on us for future orders as well! We look forward to hearing from you again soon! :) Zatu Games

Posted 1 year ago

“My order arrived at a very reasonable time, I find the website a little difficult to navigate but the reviews and game summaries are always helpful.”

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Posted 1 year ago

“Only ever had great service.”

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Posted 1 year ago

“Quick and efficient delivery to Canada from the UK. The items were in excellent condition. Definitely will be a returning customer!”

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Posted 1 year ago

“Fast delivery and easy hompage. One star less for emballage, everything arrived in great shape but the three items was just put in a box with a sigle piece of papper for filler that probebly diden't do anyhting to stop it from bouncing around inside the fairly large box.”

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Posted 1 year ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the damages to your order. We aim to pack all orders safely and securely so as to avoid any potential damage during transit. Please do not hesitate to contact us by email or calling us, and a member of our customer service team will be happy to assist you to resolve this issue. Zatu Games

Posted 1 year ago

“Lots of choice, good selection of booster packs and some hidden gems here and there. Always my go-to place for picking up unique dice to add to my games.”

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Posted 1 year ago

“Good value, one item didn't come into stock but I was refunded promptly. Would use again”

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Posted 1 year ago

Zatu Games is rated 4.8 based on 42,329 reviews