Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

“I ordered a game a week ago. Not only has it not been delivered, but Zatu does not respond to repeated emails written to its customer services. So at this point: paid for a game, game lost somewhere, Zatu not responding.”

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Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Zatu Games

Posted 2 years ago

“I placed an order 10 days ago from Canada and have not received any shipping info from Zatu. When I tried to reach out to them on fb, ins, email and contact us forum. I didn’t get any response, still waiting on my tracking number. I previously placed an order in February and order wasn’t shipped until 7 days later. Both times I made sure that the items were in stock as well.”

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Posted 2 years ago

“Too slow to be shipped”

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Posted 2 years ago

Hello, I have taken a look into your order and can see this took 5 days to be despatched. Of course this isn't up to our usual standards however it can sometimes take 3-5 days for despatch to take place especially depending on when the order was placed. We are sorry that you are unhappy with the service, however I see this has now arrived. Zatu Games

Posted 2 years ago

“I havent received my stuff yet”

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Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Tracking suggests this has now been delivered. Please do not hesitate to contact us again If you have any further concerns. We hope you'll give us another chance. Zatu Games

Posted 2 years ago

“Paid extra shipping for this product and still haven’t gotten it a week later than it was expected to be here. I’ve emailed twice and still no response to that. Customer service is horrible with this company and I still haven’t received my product that I’ve paid for.”

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Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours help us to find areas where we can improve. We hope you'll give us another chance, and we anticipate hearing from you again soon. Zatu Games

Posted 2 years ago

“Still waiting for refund. Pre-ordered Hogwarts Legacy back in November. Its now 4 days since release, no game & no refund. Not a happy customer.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Zatu Games

Posted 2 years ago

“Ordered almost 1 week ago, in stock, still not dispatched.”

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Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Zatu Games

Posted 2 years ago

“Never received game, contacted zatu and had no response.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Zatu Games

Posted 2 years ago

“Product never arrived, and I received no follow up service despite contacting through email and on-site contact form. Would not recommend.”

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Posted 2 years ago

“Didn't ship my item for over a week. Didn't contact me to update or explain why, only after I called to enquire where my item was was I told. Item delivered well after the estimated date and my games night as a result”

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Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Zatu Games

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Zatu Games

Posted 2 years ago

“Placed a pre-order. Zatu failed to supply the pre-order. Then Zatu refused to refund the order wanting to still send me the low value items I had ordered from them to go with my pre-order (which I would now not have) whilst charging me full shipping costs! Absolute scandal of a company.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your feedback. I've just taken a look at your order and can see that it was despatched on 6th of April, and as you highlighted an issue with us, we opened an investigation. We will be in touch with the result of the investigation and hopefully we can sort things from there. Have a nice day Zatu Games

Posted 2 years ago

“Ordered an item which took a week to arrive despite paying for 2 day royal mail service I understand bank holiday delays however my request for refunded postage was ignored. Item was great service was not”

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Posted 2 years ago

Thank you for your feedback. We are pleased to hear that you are happy with your item and we hope you will give us another chance in the future. Have a lovely day, Zatu Games

Posted 2 years ago

“I still did not receive my order, you better to some checks before sending review forms”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Zatu Games

Posted 2 years ago

“The reputation of this company has fast gone down the pan, to the extent that it is the butt of jokes in board-gaming circles. Orders just dont turn up without notification or explanation.”

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Posted 2 years ago

“Paid for TRACKED 24 they sent it TRACKED 48 so i didn’t receive in time for a birthday gift. Ignored ALL my messages asking for my refund of my postage. Highly recommend SHOPPING ELSEWHERE with better customer service and that provides you what you pay for”

Helpful Report

Posted 2 years ago

Hello, We are sorry to hear about the troubles you have had with your order. I have taken a look and can see the service you paid for was Royal Mail 48 Tracked. We are sorry that you are not happy with our services. Best wishes, Zatu Games

Posted 2 years ago

“One of the products i bought was not delivered”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the issues you have with not receiving an item you ordered. Please do not hesitate to contact us by email or calling us, and a member of our customer service team will be happy to assist you to resolve this issue. We hope you'll give us another chance. Zatu Games

Posted 2 years ago

“If you want to place an order on backorder for the following to happen: 1. The order isn't even tracked/recorded/doesn't show up under "My Orders" on the site 2. Get ZERO update from anyone/anywhere regarding the order and be left wondering for going on 9 months.. and who knows how much longer.... then this is the company for you. To repeat, 9 months and no package, no update, no sign the order exists, but at least I have the confirmation email....”

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Posted 2 years ago

Thank you for your honest feedback. Sometimes our restock/backorder orders can take a while to get into our warehouse as the supplier may have them out of print for a while. Unfortunately we are unable to update everyone who has placed a backorder unless requested. We hope the rest of our services are of the best standards for you. Zatu Games

Posted 2 years ago

“Utter rubbish. Ordered didn’t arrive, can’t refund or replace.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Zatu Games

Posted 2 years ago

“My package was left outside my flat without my consent and was stolen before I could get home, I have tried to contact zatu to arrange a replacement and have received no response”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. You can also message us on Facebook and one of us will be happy to help. We hope you'll give us another chance. Zatu Games

Posted 2 years ago

“I placed an order with Zatu over a week ago and paid for faster delivery to fit in with my work schedule, however I still haven't received my goods and when I asked for a refund on my shipping, all I was offered was the difference between the fast delivery cost and the normal priced shipping cost. After this insult of an offer I decided I no longer wanted my order and have asked for a full refund of both goods and shipping and I am awaiting confirmation that this is happening. Overall a really bad experience.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that this was not fulfilled on the delivery side of things on this occasion. We will Investigate this with our team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Zatu Games

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Zatu Games Reviews