Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 44,149 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 44,149 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 4th October 2025

889

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hard to review when my order placed 5 days ago for next day delivery still hasn't arrived.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for the review! I am very sorry to see that this has still not arrived with you. I can see that this was despatched with us on time, and we are investigating this with the courier to have this resolved fro you ASAP. Please do not hesitate to contact us again if you have any further concerns. Best wishes, Kieran

Posted 2 years ago

“Still awaiting a response to my request for a refund, having not received my order.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for the review! I am very sorry to see that this order has not arrived with you on time. I can see that this is being returned to us and will be reshipped fro you once this has arrived back with us. Please let me know if you have any further concerns and we hope this does not deter you from shopping with us again! Best wishes, Kieran

Posted 2 years ago

“Did not get the correct game ordered hitman 3 and got guardian of the galaxy was not very happy as then I had to send the game back and sort out all the label printing when it was there fault how you can send a completely different game is beyond me”

Helpful Report

Posted 2 years ago

Hi there, Thanks for your review! I am very sorry to hear about the issues you have faced with this order. I can see that this has been returned and a replacement has been despatched as of 10/08 for you. Please do not hesitate to contact us if you experience any further issues, and we hope you'll give us another chance! Best wishes, Kieran

Posted 2 years ago

“I am still waiting although i pairs for the speed delivery!”

Helpful Report

Posted 2 years ago

Hi there, Thanks for your review! I am sorry to hear about the trouble you experienced with this order. I can see that this was delivered on 09/08 for you! Please do not hesitate to contact us again if you have any further concerns. Best wishes, Kieran

Posted 2 years ago

“The customer service has been extremely poor. My order is still missing eleven days after it was meant to have been delivered and Zatu have been very slow in arranging redelivery or a refund.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for your review! We are very sorry for the trouble you have faced with this order. I can see that a replacement has now been despatched for you and should be with you very shortly. We apologise again for the delays. Please do not hesitate to contact us again if you have any further concerns, and we hope you'll give us another chance! Best wishes, Kieran

Posted 2 years ago

“Still waiting for goods to be delivered”

Helpful Report

Posted 2 years ago

Hi there, Thanks for the review! We are very sorry to see the delays you faced with this order! I can see this was despatched on time with us, and we will be investigating this with our courier so we can prevent similar delays from affecting our customers in the future. I can see from the tracking that this has now been delivered! Please do not hesitate to contact us again if you have any further concerns, and we hope to hear from you again soon. Best wishes, Kieran

Posted 2 years ago

“I haven't received my delivery yet. It was supposed to be delivered to our holiday let on the first day but it hasn't arrived. We are leaving on Friday and I'm not sure what to do if it doesn't come by tomorrow! We arranged for 2 day delivery with Yodel. I even web chatted to them on the app provided to give further delivery options.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for the review! We are very sorry to see the trouble you have faced with this order. It looks like this is now being returned to us by the courier, and I apologise for any inconvenience that has been caused. Please do not hesitate to contact us if you have any further concerns, and we hope this experience does not deter you from shopping with us again! Best wishes, Kieran

Posted 2 years ago

“My order never came. I e-mailed them and they didn’t reply.”

Helpful Report

Posted 2 years ago

Hello, Thanks for your review! I am sorry to hear about the trouble you have experienced with this order. It looks like this was despatched for you on 25/07 and a delivery has been attempted on 11/08. We recommend contacting your local courier to have this redelivered or collected :) Please do not hesitate to contact us again if you have any further concerns, and we hope to hear from you again for future orders! Best wishes, Kieran

Posted 2 years ago

“not delivered”

Helpful Report

Posted 2 years ago

Hi there, Thanks for contacting us and getting in touch with our customer service team. I can see that we are investigating this with the courier. This is an incredibly rare circumstance and we would not expect it to affect our customers. We will get this resolved for you ASAP. Best wishes, Helena Zatu Games

Posted 2 years ago

“They haven't sent out my 1st order, only my second. I've emailed them numerous times with no response. I've filled in the 'contact us' form on the website with no response as well. My advice is to stay away. Do not use & avoid, avoid, avoid!! Horrendous experience. No customer care or service. They've taken my money - con artists!!! Look at your emails Zatu!!”

Helpful Report

Posted 2 years ago

Hello, Thanks for contacting us and I am sorry to hear about this issue. We do normally reply within 24-hours and I am sorry that in this instance we were not able to. If you ever need to speak to us we recommend using our live chat service as the responses will be instantons. Regarding your order, I am sorry there was a problem which caused delays, we are investigating this. Best wishes, Helena Zatu GAmes

Posted 2 years ago

“Wasn’t the same as the one advertised in the photos. Wouldn’t recommend”

Helpful Report

Posted 2 years ago

Hi there, Thanks for contacting us. I cannot see that you have been in touch with our customer service team which we would always recommend as we can solve any issues you may have. If the item is different to the image, we would certainly love to fix this ASAP for our customers. Best wishes, Helena Zatu Games

Posted 2 years ago

“Order delayed yet again”

Helpful Report

Posted 2 years ago

“48h shipping and I am still waiting 1 week later. Good job!”

Helpful Report

Posted 2 years ago

“When is my package coming?”

Helpful Report

Posted 2 years ago

“Ordered and paid for the core game and three sets to go with it on the 16th July, we are now at the 21st July and still not processed and dispatched? Nothing from Zatu to explain what is going on despite raising two customer service tickets over the last two days. Not a good experience.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for contacting us. I am sorry for the delay to one of the items in your order. It looks like there was an issue with a particular product. However, we do almost always despatch within 24-hours and I can see that this has happened with your 5 other orders :) We are sorry that something has gone wrong on this occasion and we hope you give us another chance. Best wishes, Helena Zatu Games

Posted 2 years ago

“Delivered the wrong item and ignored my queries”

Helpful Report

Posted 2 years ago

Hi there, I am sorry about this! I can't seem to find contact from you which is highly unusual. Are you able to get in touch with us via livechat or phone so we can resolve this for you? Best wishes, Helena Zatu Games

Posted 2 years ago

“Beware of Backorders, I ordered an item on backorder in September 2022 and had to initiate contact for updates and prompt them, every time to get pushed down the road. this went on consistently until April this year when I was told July was the date. July came ad no contact, on the 13th July I, once again, initiated contact only to be told that there was no update from the suppliers and that the "Content Page" will be updated... NOT ME THE CONTENT PAGE! Not once was I offered a refund or any other solution other than wait, I'm pretty furious especially in the last contacts I have received, never shopping here again!”

Helpful Report

Posted 2 years ago

Hi there, Thanks for contacting us and I am sorry for this. I can confirm that we are looking into this as some games do take a little longer to come back to us due to print runs and shipping. Of course you can cancel with us at any point until despatch and even 60 days afterwards! Best wishes, Helena Zatu Games

Posted 2 years ago

“No order confirmation, no game sent my way, only money taken frim my account. I would really appreciate some sort of reaction.”

Helpful Report

Posted 2 years ago

“After ordering, Zatu confirmed all items would be sent and I paid for the 48hrs royal mail delivery. Nothing from Zatu then sent and I asked for a refund on the delivery day as i took a day off from work for the delivery. 6 hours later they posted everything so their communication is awful! I won't use Zatu again!”

Helpful Report

Posted 2 years ago

“My order did not reach me. no contact from the store. no bill of lading number.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for contacting us and I am sorry to hear about this issue. I can confirm that you should always receive a tracking number upon despatch. We will look into this with the web team for you! I have looked into your tracking and it looks like after despatching to Poland on 04/07 your tracking has updated to let you know that your parcel has been released from customs 14/07. This should be with you very shortly! I am sorry for the inconvenience caused. Best wishes, Helena Zatu Games

Posted 2 years ago

Zatu Games is rated 4.8 based on 44,149 reviews