Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 42,331 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 42,331 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 17th June 2025

Stephen B

Zatu Games 5 star review on 14th June 2025

Jefte L

Zatu Games 5 star review on 12th June 2025

Kelly F

873

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid this company, as they have poor customer service. If your order is not delivered, please be aware that Zatu will not take responsibility for their choice of courier failing. It is a nightmare to find a lost parcel with Yodel. If you use PayPal, you might be able to get your money back.”

Helpful Report

Posted 2 years ago

Hello, I am deeply sorry to hear that you are unhappy with the services we provide. Do feel free to contact us on our customer services email to discuss this further with us. Unfortunately, there are certain protocols and guidelines that we must stick to as a company. We are always trying our best to provide the best services to our amazing customers, and we are sorry to hear you are not happy at this time. Have a nice day, Zatu Games

Posted 2 years ago

“I ordered the game as a gift and chose a delivery date of 15 March. I expected to receive it on time. Instead, I received it on 17 March. No one informed me about the delay in delivery. After two(!) letters to support, I was told that your game will be delivered tomorrow. Terrible service and no apology - no letter, much less a discount voucher. Next time I'm going to choose another shop.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Zatu Games

Posted 2 years ago

“Twice I’ve been too the shop in Bowthorpe and it’s been closed when clearly the store opening times are on the door nothing on the door to say it was closed all day standing around waiting waste of time and fuel”

Helpful Report

Posted 2 years ago

Hello, We really appreciate your feedback and are sorry to hear that on both occasions the shop wasn't open. We are open Wednesday, Friday and Saturday every week 8:30am to 5:00pm. There is also a sign on the door to confirm this. We hope to see you at the shop soon. Zatu Games

Posted 2 years ago

“I've been buying games from Zatu for years and they've always been amazing for price and service. But recently something has gone wrong. My last three orders have been delayed (two of them eventually cancelled when I got bored of waiting). That combined with the fact that their prices have crept up over the last few months means that they are no longer competitive in that domain either. A real shame... I've spent hundreds (maybe thousands?) of pounds with this company over the last few years and it's now very unlikely I'll be going back.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced recently. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Zatu Games

Posted 2 years ago

“Had to cancel my order, as one of the items I ordered was coming from another warehouse and wouldn't arrive on time. I was never told, I only found out as I rung them every day to find out when my order was going to be dispatched. First I was told the product would arrive at their warehouse on Wednesday, then Thursday and now (Friday) I've been told it won't be at their warehouse till Monday, which is no use when it's for a birthday on Sunday.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Zatu Games

Posted 2 years ago

“I’m still waiting for the game I ordered for my grandson which means my grandson is up set , as it’s his birthday present..haven’t received a tracking number either it’s been 5 days today still waiting...”

Helpful Report

Posted 2 years ago

“Really poor all round, placed two orders, no contact or delivery, waited upwards of 4 months, still nothing, when I called they were friendly but just kept telling me my order would be coming shortly, finally got fed up and cancelled, was told to wait between 3-5 working days for my refund, said refund still hasn’t surfaced, I called up to check on it and they said it would be in today, surprisingly it still is not. Had friends also wait months for their orders, personally I will never use them again. If you don’t have the stock and have no idea when you’re getting the stock you shouldn’t be advertising products and taking peoples money.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours help us to find areas where we can improve. I'm very sorry to hear you never received your order. I can see that you have since been fully refunded for this. We hope you'll give us another chance, and we anticipate hearing from you again soon. Zatu Games

Posted 2 years ago

“I never received my order it’s been months. No one bothered to contact me about anything and I’m forced to take the loss.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Zatu Games

Posted 2 years ago

“Telephone numbers don't work. Emailed 4 times. No response. Not the way to run a company. My order says delivered. But not to me. And no one helping. So even 1 star is too high. Maybe it will change if I ever got a response or my goods.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. I will forward this along with your order number over to the customer services team now to look into this for you. We hope you'll give us another chance. Zatu Games

Posted 2 years ago

“Ask for refund since nearly a month no respond.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Zatu Games

Posted 2 years ago

“Paid extra for next-day delivery, it took 6 days”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order, I can assure you this was despatched as requested. Tracking suggests this has now been delivered. Please do not hesitate to contact us again If you have any further concerns. We hope you'll give us another chance. Zatu Games

Posted 2 years ago

“Can’t fault the product. The service however…not great. Paid extra on Wednesday for next day delivery (Thursday). Nothing came until Saturday (3 days later). Messaged via support requesting a refund for the postage on Thursday (when it became obvious it wasn’t going to be rcvd)…still not heard anything from them. Messaged them again on Friday when the item still wasn’t rcvd. Still heard nothing from them. Either they are busy dealing with lots of complaints or they don’t check their support forms. Either way, wont be shopping here again. I would answer the questions about communicating with the company but thus far they haven’t responded. P.S… give me my postage refund.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Sometimes items can get lost in the post. We are trying our best to respond in a timely manner but sometimes emails don't filter through/ end up in the wrong place. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Zatu Games

Posted 2 years ago

“Never before have I wasted so much time on something so unprofessionally handled. Do not waste your time on this site! One month after the arrival date this company has not even had the decency to sent me an email explaining their utter lack of competence in the one task they have been given. Truly abysmal service on every front.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your honest feedback. I have just taken a look into your order and I can see that the item you ordered is on restock. There is a disclaimer on our website that mentions these can take up to 2 months (sometimes longer) for us to hear back from the supplier regarding stock. We are sorry that you do not feel satisfied with our service, please contact customer care if you require extra assistance. Thank you, Zatu Games

Posted 2 years ago

“I have never had an issue using Zatu Games at all in the past, and actually defended them when they received complaints online. NO MORE. Having ordered two games from them over two weeks ago with delivery via Yodel, the games turned up, the driver dumped the package outside my front porch (which is open for deliveries) took there picture THEN pressed the video doorbell and literally ran back to the van and buggered off giving me no chance to answer. The package surprise surprise was missing five hours later when I returned home. I immediately contacted ZATU to get the balls in motion for them to make a claim against yodel and replace my missing items. 10 days later I am sick of waiting so email for an update. 2 days later I receive an email with the picture from yodel and am basically told this was a safe place and that I need to check with my neighbours. SO BASICALLY , kept me waiting over a week to tell me EXACTLY WHAT I TOLD YOU IN MY FIRST EMAIL TO YOU useless morons. A great fall from grace from one of UK's FORMER beat games suppliers. Now I am firmly on the side of anyone that wants to give the negative reviews they so rightly deserve.”

Helpful Report

Posted 2 years ago

“For the third time, there has been a problem with my order I have returned part of what was sent, and I am awaiting a replacement In future I will only use Zatu as a last resort”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order as well as previous orders. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Zatu Games

Posted 2 years ago

“I made an order (#1002482001) that was sent promptly but there was 1 item missing. After reporting the issue I had to wait several days before hearing from anyone then when my query was seen to, I was told to wait a further 48hrs for an "investigation" to be launched into what happened and nothing came of this. It took me calling the team and having an agent over the phone see the issue who then made a new order to send out my missing item. This was such a poor error on your part and has really dissuaded me from using your services ever again, such bad decisions on made on the customer service end here that had me feeling like I was made out to be lying about my missing item. The right thing to do would have been to apologize and send a replacement straight away. I am left feeling very disappointed and let down by the experience when I have found using Zatu to be so highly rated in the past.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Zatu Games

Posted 2 years ago

“Really disappointed. Was written no extra taxes shipping to EU and i had to pay 43€... Really tricky way to sell something”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. I can confirm that VAT was paid at checkout and no additional customs charges should have been incurred. Please do not hesitate to contact us regarding this, and we will do our best to resolve this for you ASAP. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Poor communication and stock incorrect. Very disappointed”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. An Investigation has been opened into this issue so that we can prevent similar issues from affecting our customers in the future. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Placed an order on the 25th of January with an ETA for 6th of February. They didn't send the order to Royal Mail 'til 31st of January despite their own 24h policy. Parcel has been stuck in the Royal Mail Office in Norwich for the last 3 weeks. I've been asking for a refund with no succes. They answer to emails with a delay of 2-3 days.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Unfortunately, the recent courier strikes and Royal Mail cyber-attack have affected even our international customers, and I apologise that your order has been impacted by these delays. We are working closely with our couriers to ensure these orders are delivered as quickly as possible. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Absolutely terrible Customer Service, probably one of the worst ive come across for online stores! First they sent me a damaged game, instead of a new game that I purchased, secondly, there customer service is horrendous, they are really slow to respond and my case went on with them for about 4 weeks, in the end all they did was sent me a discount voucher code! I Would advice anyone who is thinking of ordering from them to STOP straight away and use a much more reliable store online such as Amazon or Chaos-Cards.”

Helpful Report

Posted 2 years ago

Zatu Games is rated 4.8 based on 42,331 reviews