Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 42,330 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 42,330 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 17th June 2025

Stephen B

Zatu Games 5 star review on 14th June 2025

Jefte L

Zatu Games 5 star review on 12th June 2025

Kelly F

873

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Abslutely awful. I ordered a game a month ago and it got lost with their delivery company, Yodel. Fine, it happens, but they made me wait for Yodel to return it, which took a week, then assured me they were sending another. Every time I called there was some kind of problem but they eventually said it was being sent. I wait another week only for them to have no record of that call so they're now finally sending another one. After every call I requested email confirmation that they were sending the package and the new tracking number and they never sent one until today. Today was a different person on the phone, maybe that's why. I was literally straight up lied to by one of the people on the phone. It took 7 phone calls since a month ago to finally get them to send me the game.”

Helpful Report

Posted 1 year ago

“Useless delivery system/ Tricky prices”

Helpful Report

Posted 1 year ago

“Failed to inform me that they couldn't deliver my item. Failed to respond to my email asking why they hadn't delivered. They did respond to my phone call eventually. Poor. Will not use again.”

Helpful Report

Posted 1 year ago

“I placed and order for my brothers Birthday for Binding Of Issac, I was aware it was a restock order at the time. After 11 months I saw my brother and he reminded me of the game I ordered and had not arrived after contacting them they offered no apology just that they "Do their best to contact customers about back orders", "Usually fulfilled in 2 months". I asked for it to be swapped or refunded for the second edition which I was offered a swap but I had to ask for the difference to be refunded as it was cheaper. Incredible how shocking the service is from Zatu.”

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Posted 1 year ago

“Never arrived Tried to chase this multiple times. No help. I spend hours chasing with courier company. Still now.. have paid and received nothing.”

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Posted 1 year ago

“Maybe I will change my review if I receive my package. Its stock in customs and Zatu Games partners DHL and Postdanmark does not provide options to pay customs. So the package is lost for now.”

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Posted 1 year ago

“The Negan baseball bat I ordered had marks on it and I sent pictures of the damage that was on it and No reply not pleased.”

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Posted 1 year ago

“Delivery problems”

Helpful Report

Posted 1 year ago

Hi there, Thanks for the review! I can see that your order was despatched on 09/08 for you and I can see that this has now been delivered! Please do not hesitate to contact us again if you have any further concerns, and we hope to hear from you again soon for future orders. Best wishes, Kieran

Posted 1 year ago

“Hard to review when my order placed 5 days ago for next day delivery still hasn't arrived.”

Helpful Report

Posted 1 year ago

Hi there, Thanks for the review! I am very sorry to see that this has still not arrived with you. I can see that this was despatched with us on time, and we are investigating this with the courier to have this resolved fro you ASAP. Please do not hesitate to contact us again if you have any further concerns. Best wishes, Kieran

Posted 1 year ago

“Still awaiting a response to my request for a refund, having not received my order.”

Helpful Report

Posted 1 year ago

Hi there, Thanks for the review! I am very sorry to see that this order has not arrived with you on time. I can see that this is being returned to us and will be reshipped fro you once this has arrived back with us. Please let me know if you have any further concerns and we hope this does not deter you from shopping with us again! Best wishes, Kieran

Posted 1 year ago

“Did not get the correct game ordered hitman 3 and got guardian of the galaxy was not very happy as then I had to send the game back and sort out all the label printing when it was there fault how you can send a completely different game is beyond me”

Helpful Report

Posted 1 year ago

Hi there, Thanks for your review! I am very sorry to hear about the issues you have faced with this order. I can see that this has been returned and a replacement has been despatched as of 10/08 for you. Please do not hesitate to contact us if you experience any further issues, and we hope you'll give us another chance! Best wishes, Kieran

Posted 1 year ago

“I am still waiting although i pairs for the speed delivery!”

Helpful Report

Posted 1 year ago

Hi there, Thanks for your review! I am sorry to hear about the trouble you experienced with this order. I can see that this was delivered on 09/08 for you! Please do not hesitate to contact us again if you have any further concerns. Best wishes, Kieran

Posted 1 year ago

“The customer service has been extremely poor. My order is still missing eleven days after it was meant to have been delivered and Zatu have been very slow in arranging redelivery or a refund.”

Helpful Report

Posted 1 year ago

Hi there, Thanks for your review! We are very sorry for the trouble you have faced with this order. I can see that a replacement has now been despatched for you and should be with you very shortly. We apologise again for the delays. Please do not hesitate to contact us again if you have any further concerns, and we hope you'll give us another chance! Best wishes, Kieran

Posted 1 year ago

“Still waiting for goods to be delivered”

Helpful Report

Posted 1 year ago

Hi there, Thanks for the review! We are very sorry to see the delays you faced with this order! I can see this was despatched on time with us, and we will be investigating this with our courier so we can prevent similar delays from affecting our customers in the future. I can see from the tracking that this has now been delivered! Please do not hesitate to contact us again if you have any further concerns, and we hope to hear from you again soon. Best wishes, Kieran

Posted 1 year ago

“I haven't received my delivery yet. It was supposed to be delivered to our holiday let on the first day but it hasn't arrived. We are leaving on Friday and I'm not sure what to do if it doesn't come by tomorrow! We arranged for 2 day delivery with Yodel. I even web chatted to them on the app provided to give further delivery options.”

Helpful Report

Posted 1 year ago

Hi there, Thanks for the review! We are very sorry to see the trouble you have faced with this order. It looks like this is now being returned to us by the courier, and I apologise for any inconvenience that has been caused. Please do not hesitate to contact us if you have any further concerns, and we hope this experience does not deter you from shopping with us again! Best wishes, Kieran

Posted 1 year ago

“My order never came. I e-mailed them and they didn’t reply.”

Helpful Report

Posted 1 year ago

Hello, Thanks for your review! I am sorry to hear about the trouble you have experienced with this order. It looks like this was despatched for you on 25/07 and a delivery has been attempted on 11/08. We recommend contacting your local courier to have this redelivered or collected :) Please do not hesitate to contact us again if you have any further concerns, and we hope to hear from you again for future orders! Best wishes, Kieran

Posted 1 year ago

“not delivered”

Helpful Report

Posted 1 year ago

Hi there, Thanks for contacting us and getting in touch with our customer service team. I can see that we are investigating this with the courier. This is an incredibly rare circumstance and we would not expect it to affect our customers. We will get this resolved for you ASAP. Best wishes, Helena Zatu Games

Posted 1 year ago

“They haven't sent out my 1st order, only my second. I've emailed them numerous times with no response. I've filled in the 'contact us' form on the website with no response as well. My advice is to stay away. Do not use & avoid, avoid, avoid!! Horrendous experience. No customer care or service. They've taken my money - con artists!!! Look at your emails Zatu!!”

Helpful Report

Posted 1 year ago

Hello, Thanks for contacting us and I am sorry to hear about this issue. We do normally reply within 24-hours and I am sorry that in this instance we were not able to. If you ever need to speak to us we recommend using our live chat service as the responses will be instantons. Regarding your order, I am sorry there was a problem which caused delays, we are investigating this. Best wishes, Helena Zatu GAmes

Posted 1 year ago

“Wasn’t the same as the one advertised in the photos. Wouldn’t recommend”

Helpful Report

Posted 1 year ago

Hi there, Thanks for contacting us. I cannot see that you have been in touch with our customer service team which we would always recommend as we can solve any issues you may have. If the item is different to the image, we would certainly love to fix this ASAP for our customers. Best wishes, Helena Zatu Games

Posted 1 year ago

“Order delayed yet again”

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Posted 1 year ago

Zatu Games is rated 4.8 based on 42,330 reviews