Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 42,331 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 42,331 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 17th June 2025

Stephen B

Zatu Games 5 star review on 14th June 2025

Jefte L

Zatu Games 5 star review on 12th June 2025

Kelly F

873

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order placed on 13/02/23 and due for delivery on 16 or 17th Feb, order status is still awaiting dispatch, used the contact form to find out when they would be sending my order but have heard nothing, would definitely NOT recommend using this site. Absolutely awful company”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. I can see that you have since been fully refunded for this. We hope you’ll give us another chance. Kieran Zatu Games

Posted 2 years ago

“It's been a week since I've placed my order and have heard nothing about when I'll be receiving it. I've used the contact form on the website and have got no response. I've tried to phone and got nowhere. Poor service all-round from Zatu Games.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. I can see that this is due to be despatched today, and should be with you very soon. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Nearly a month after I placed my order on 1/12/23 with Zatu Games and no package. Got a swift "Your order has been dispatched" email the same day. However, the Royal Mail tracking shows "We're expecting it" and has remained in that state. Submitted a query about my order two days ago on their Contact Us and have not heard a peep from them. I'm beginning to believe the reviewers that accuse them of padding the positive reviews are correct.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Unfortunately, the recent courier strikes and Royal Mail cyber-attack have affected even our international customers, and I apologise that your order has been impacted by these delays. We are working closely with our couriers to ensure these orders are delivered as quickly as possible. I can see that your tracking has since updated, and your order should be with you very soon. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“I've been a regular customer of Zatu games for more than 1 year and I always rated it 5 stars, but this time my experience was quite negative. I placed my order on the 20th of January, on the 25th I received an email"your parcel has been delivered " while I was at home all day (no delivery driver knocked at my door or rang the intercom). I checked outside my door and all my neighbourhood, no parcel. I immediately contacted the courier and zatu games a few times, the answer has been always the same so far, " we are working with the courier to solve your issue". Today is the 11th of February and still no parcel. I asked them 2 days ago for a full refund and I'm still waiting for a reply. If I get at least a refund, soon enough, I could give them another chance and treat this as an isolated issue, otherwise they'll lose me as a customer for ever.”

Helpful Report

Posted 2 years ago

“The website timed out during my checkout resulting in 2 purchases. I asked about it immediately to prevent this very expensive mistake from shipping 2x and the reply was a week later, telling me they confirmed there were 2 orders sent, with no resolution for me. Definitely not the best experience”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. I can see that one of these orders ahs been refused and will be back with us very soon, at which point a full refund will be issued. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“The board game I bought arrived damaged. There was actually zero protection in the parcel to endure the transportation. Really disappointed by my purchase.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the damages to your order. We aim to pack all orders safely and securely so as to avoid any potential damage during transit. Please do not hesitate to contact us by email or calling us, and a member of our customer service team will be happy to assist you to resolve this issue. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“You are a fraud. And I'm explaining why - the service of delivery you use is faulty, this Royal Mail service is not working, and you know this very well. This situation is not recent, and you know it, so, WHY didn't you changed the courier company or at least notify the customers of these very long delays. But no, you choose to take the money and lie about delivery dates. For me, this is fraud, you sell and taking money for products that don't deliver, while you are full aware. Futhermore, when contacted your response is automated, they're just answers from chat bots. Worse, you don't have a "refund" action on your site, again REFUND, just refund. You have only the "return and refund" which is not helpfull, since we the customers didn't receveid the packages. I already contacted the police in UK and my local police authorities, perhaps will be a long process, but trust me, I won't give up.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Unfortunately, the recent courier strikes and Royal Mail cyber-attack have affected even our international customers, and I apologise that your order has been impacted by these delays. We are working closely with our couriers to ensure these orders are delivered as quickly as possible. I can see that an Investigation into this delivery has been escalated with our account manager at Royal Mail, and if this is confirmed as lost, a full refund will of course be issued. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Charged me a COD fee without notice will not be using again”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. We do include a notice on the checkout page for our International customers informing them that they will be charged customs fees, however I apologise if this was not made clear enough. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Empty package was received with no game inside. Package was intact and untampered with so was obviously sent without the game inside.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“I've had a decent impression of this shop until recent issue. I've ordered a board game(to Cyprus), the delivery was somewhat delayed. I sent them email with question and received response after 1 day with explanation why it was delayed. Then when the delivery actually came - I was additionally taxed with VAT by local customs, even though i payed VAT on purchase. The customs told me to contact store and ask for a VAT refund there. So i wrote an email... then after a few days i wrote another one, but got no response on any of those whatsoever. Even if they declined and explained why - it would be better than plain ignoring the problem. I guess, they doesn't care about customers from EU, so just be careful when ordering here, or you could pay 20% more for your order in the end.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. I can see that a response to your email has been sent, and we aim to resolve this issue for you as quickly as possible. I apologise for the Inconvenience that has been caused. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Zatu have used Yodel for the delivery of this item, which was a birthday present. Yodel has been awful and told me they delivered the item and they haven't. They have since realized they made a mistake and say they are sorting it out, but no updates yet. So my father-in-law didnt get his present on time and its left me feeling rather annoyed.”

Helpful Report

Posted 2 years ago

“Game broke after first use. Contacted company got replacement and have not heard back.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear you have received a faulty product. I can see a reply has been sent to your contact form with a returns label, and a replacement/refund will be issued once this has been processed by our returns team. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“I haven’t received my game yet”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Tracking suggests this has now been delivered. Please do not hesitate to contact us again If you have any further concerns. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Needed to return my item because either ordered the wrong bundle. Even though it says on the website return page they will provide a label at a small cost. This is untrue if item is over £100. I feel like this is misleading and needs to be updated as I had to fork out over £20 for a return label. The customer service agent was also pretty rude a out the whole thing. I won't be using them again!”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this return, and we apologise for the Inconvenience that has been caused. This has been raised with our we team, who will update the FAQ as soon as possible in order to prevent similar issues from affecting our customer sin the future. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Ordered Dice on Friday and paid extra for next day delivery. Arrived 6 days later”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance, and please do not hesitate to contact us If you have any concerns. Kieran Zatu Games

Posted 2 years ago

“Zatu use to be really good, but the last few orders have let me down. Paid extra for next day delivery that hasn't occurred for 2 of the last 3 orders. One order they stopped without telling me because they had sold out of something I ordered. The customer service was also rude, won't order from again”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Item that states 2 day delivery took 12 days. When contacted to do a refund as I no longer need the item (as it was 10 days late I’ve had to replace it elsewhere as it was a birthday present for my child), I have been ignored. Customer service is terrible avoid at all costs”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Kieran Zatu Games

Posted 2 years ago

“We ordered two 'dancing baby groot body knocker' toys. Neither of them work, so we are very disappointed.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Asking me on my opinion, of an item I haven't received. Hmmm ... Interesting one that. How about absolutely garbage??”

Helpful Report

Posted 2 years ago

“Since I paid my order 8 days ago, I didn't receive any news about when I can hope to receive it. I'd love to know when I should receive it !”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. You should have received an email confirming that this was despatched on 27/01/2023 and this contained a tracking number for you. Tracking suggests that this has arrived with your local delivery office, and should be with you very soon. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

Zatu Games is rated 4.8 based on 42,331 reviews