Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 42,329 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 42,329 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 17th June 2025

Stephen B

Zatu Games 5 star review on 14th June 2025

Jefte L

Zatu Games 5 star review on 12th June 2025

Kelly F

873

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“48h shipping and I am still waiting 1 week later. Good job!”

Helpful Report

Posted 1 year ago

“When is my package coming?”

Helpful Report

Posted 1 year ago

“Ordered and paid for the core game and three sets to go with it on the 16th July, we are now at the 21st July and still not processed and dispatched? Nothing from Zatu to explain what is going on despite raising two customer service tickets over the last two days. Not a good experience.”

Helpful Report

Posted 1 year ago

Hi there, Thanks for contacting us. I am sorry for the delay to one of the items in your order. It looks like there was an issue with a particular product. However, we do almost always despatch within 24-hours and I can see that this has happened with your 5 other orders :) We are sorry that something has gone wrong on this occasion and we hope you give us another chance. Best wishes, Helena Zatu Games

Posted 1 year ago

“Delivered the wrong item and ignored my queries”

Helpful Report

Posted 1 year ago

Hi there, I am sorry about this! I can't seem to find contact from you which is highly unusual. Are you able to get in touch with us via livechat or phone so we can resolve this for you? Best wishes, Helena Zatu Games

Posted 1 year ago

“Beware of Backorders, I ordered an item on backorder in September 2022 and had to initiate contact for updates and prompt them, every time to get pushed down the road. this went on consistently until April this year when I was told July was the date. July came ad no contact, on the 13th July I, once again, initiated contact only to be told that there was no update from the suppliers and that the "Content Page" will be updated... NOT ME THE CONTENT PAGE! Not once was I offered a refund or any other solution other than wait, I'm pretty furious especially in the last contacts I have received, never shopping here again!”

Helpful Report

Posted 1 year ago

Hi there, Thanks for contacting us and I am sorry for this. I can confirm that we are looking into this as some games do take a little longer to come back to us due to print runs and shipping. Of course you can cancel with us at any point until despatch and even 60 days afterwards! Best wishes, Helena Zatu Games

Posted 1 year ago

“No order confirmation, no game sent my way, only money taken frim my account. I would really appreciate some sort of reaction.”

Helpful Report

Posted 1 year ago

“After ordering, Zatu confirmed all items would be sent and I paid for the 48hrs royal mail delivery. Nothing from Zatu then sent and I asked for a refund on the delivery day as i took a day off from work for the delivery. 6 hours later they posted everything so their communication is awful! I won't use Zatu again!”

Helpful Report

Posted 1 year ago

“My order did not reach me. no contact from the store. no bill of lading number.”

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Posted 1 year ago

Hi there, Thanks for contacting us and I am sorry to hear about this issue. I can confirm that you should always receive a tracking number upon despatch. We will look into this with the web team for you! I have looked into your tracking and it looks like after despatching to Poland on 04/07 your tracking has updated to let you know that your parcel has been released from customs 14/07. This should be with you very shortly! I am sorry for the inconvenience caused. Best wishes, Helena Zatu Games

Posted 1 year ago

“Huge Collection, Good Prices BUT.. the Packaging is terrible. I live in Germany and it's the 3rd time i ordered form Zatu and all three times some of the games were damaged. I complained in the past but no Changes. It's really Frustrating....!!! Please for the LOVE OF GOD make some changes at least for packages you have to deliver outside of the UK...”

Helpful Report

Posted 1 year ago

“I ordered with expedited shipping and received and email stating that my order had been received and I could track the progress. But when i try to track the progress it just says the order is invalid. I have tried to reach out to customer service but no one has responded.”

Helpful Report

Posted 1 year ago

Hi there, Thanks for contacting us. I am sorry to hear about this issue! Our customers always receive a tracking link as soon as the order is despatched. You will have received a tracking number when the order was despatched on 28/06/23 and you will be able to track the progress this way. We will check your order with the web team and check that you can now track this progress. It looks like we got back to you within 24-hours of your contact as we do for all customers! I am sorry you have had an issue and if you do feel this needs further resolution, please let us know. Best wishes, Helena

Posted 1 year ago

“I ordered a £130 game called Gloomhaven and received a cheap board game organiser called "FS-March". I contacted customer service and they barely replied and said to wait 48h. This is my first order and it's a horrible experience. My advice is don't order from them.”

Helpful Report

Posted 1 year ago

“5 days ago, I was told I would receive my parcel today and I dont know where it is, seems that it hasnt left the UK yet”

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Posted 1 year ago

“I have been so disappointed with Zatu. They advertised an ultimate edition game. The product description was explaining the upstaged components. Turns out this was falsely advertised. The edition they described wasn’t a retailer edition. After 2 weeks of trying to find out why I was told to contact the manufacturer by Zatu. The manufacturer confirmed their false advertising. I asked for a partial refund for the game as it was not the one I had ordered. It’s been 24 days and I’ve had to chase Zatu for updates. I am also still waiting for my refund. Definitely not good enough!”

Helpful Report

Posted 1 year ago

Hello, Thanks for your review and I am sorry to hear about this issue. I have investigated this and we do process our refund within 24-hours of making the agreement. I am sorry to hear that on this occasion we did not do this, we have now implemented this for you. We get our descriptions directly from the manufacturer/supplier and I am sorry that this was misleading in this instance. We are investigating this with them. My apologies once again, and I do hope you give us another chance. Best wishes, Helena Zatu Games

Posted 1 year ago

“Paid 100+ for a limited edition product. Next day delivery on the 16th and had the worst time with delivery. Still waiting on my package that has now been sent back to sender”

Helpful Report

Posted 1 year ago

Hi Matthew, Thanks for getting in touch and leaving us this review. I can assure you that this is an extremely rare circumstance and based off this we will investigate your order with the courier. We are not able to see that you have reached out to our customer service team, which we always recommend as we can always try to help. I will open an investigation, but please do reach out to us using the contact form on our website, livechat or a phone call for further help. Best wishes, Helena

Posted 1 year ago

“Would rate at 0 if the site would let me. I'll preface this review by stating that they seem reasonable to deal with if what you're after is in their actual stock. If it's a pre-order with a set date you'll probably be ok as well but possibly not. If it's a "back-order/wave 2" whatever forget about it..! I was strung along for 10 months over a back order item that kept being a few weeks away or whatever and at the 10 month mark I decided nope not worth this nonsense please just send the rest of the order. Order arrives and all is well - within two weeks the item that was always coming but never came was magically back in stock and they hiked the price over what I agreed to pay by like 70%. Contacted their support to see if we could come to some sort of arrangement/discount seeing as I had waited "and already paid" for 10 months. But those guys were as useful as fingerless gloves in winter. All of this came after they messed up a price on a pre-order release and asked the customers (me) to pay the difference which I did without complaint. So I would avoid if buying something they don't have in their hands to avoid the mass of disappointment I had to deal with. Also a restock fee for returns ought to be criminal to be honest which they also charge. They also have a "loyalty program" that you never actually redeem as their general discount voids it which is beyond stupid. I got so angry I had to request my account was deleted.”

Helpful Report

Posted 1 year ago

Hello, I am so sorry for your experience with us. I can confirm that most of our backorders arrive with us within around 6 weeks, however sometimes there are delays beyond our control. Regarding our restock fee, this only applies if the item is unwanted and our customers do have 60 days to return items. Our loyalty scheme allows up to £7.50 off an order once our customers have accrued enough points, this has recently increased from £5, and allows our customers to often get a bigger discount than our general codes! We are sorry that you have had this experience with us and we do hope you give us another chance. Best wishes, Helena Zatu Games

Posted 1 year ago

“Problem aftter problem was told would be 24 hour then was called couple days latter to be told 1 of the items I bought was priced wrong so had to pay the difference was then told it would be sent that day was not for another 2 days when I called and asked them to send what they had I eventually got 2 parcels and still currently waiting for the rest of order”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Zatu Games

Posted 2 years ago

“Ordered the dark souls trilogy about over a week ago, still haven't received it. I wouldn't recommend buying from here. I just want a refund.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Zatu Games

Posted 2 years ago

“Delivered one of the five items I ordered and did not respond to any attempts to communicate (both email and through their site). Phone numbers do not work internationally. The company either badly packaged or just did not even send the items that were bought and paid for. Very disappointing.”

Helpful Report

Posted 2 years ago

“Zatu Games is an unhelpful and uncooperative company that failed to provide any assistance when the order placed was lost within the delivery system they use. They refused to re-send replacement goods and baulked at a refund. I will not be using this company again,”

Helpful Report

Posted 2 years ago

“Ordered a while ago but game arrived missing parts. I have raised 2 support tickets and been ignored. Not great”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the missing parts in your order. We aim to pack all orders safely and securely. Sometimes our order from our suppliers can be mispacked directly from them before we even get our hands on the item. Please do not hesitate to contact us by email or calling us, and a member of our customer service team will be happy to assist you to resolve this issue. We hope you'll give us another chance. Zatu Games

Posted 2 years ago

Zatu Games is rated 4.8 based on 42,329 reviews