Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 47,765 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 47,765 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 15th June 2026

910

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service to the Philippines with Royal mail”

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Posted 1 month ago

“I've bought directly from Zatu and have had them as intermediaries for kickstarters I've bought and tbh they've been great. No issues, and shipping has been on time. Also I appreciate that the packing uses paper and card rather than plastic”

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Posted 1 month ago

“Ordered some sleeves I couldnt find anywhere else that arrived fairly quick”

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Posted 1 month ago

“Great selection, good prices, and fast shipping.”

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Posted 1 month ago

“Great spot to order from. Item arrived quicly and well packaged, no complaints whatsoever. Gret job folks!”

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Posted 1 month ago

“A great selection of games in stock, probably the best in the UK, prompt delivery, very competitive prices and good customer service.”

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Posted 1 month ago

“Never had any problems with them”

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Posted 1 month ago

“A great range of games. competitively priced. Always delivered very quickly and packed with care.”

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Posted 1 month ago

“Arrived in good condition and shipping was fast!! Thank you!!!”

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Posted 1 month ago

“I’ve been incredibly impressed with Zatu Games. I recently placed an order for some board game expansions that I had been struggling to find anywhere else, and they actually had them in stock. To make things even better, the shipping was lightning-fast—my order made it all the way from the UK to Argentina in record time. Highly recommended”

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Posted 1 month ago

“Always really happy with my purchases from Zatu :)”

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Posted 1 month ago

“I ordered before midday and paid for DPD next day, I was assured by live chat twice that it would arrive with me on the expected day. It didn't and they completely ignore the emails I sent and just refunded £1.50. For my inconvenience an apology would have been nice, along with a refund of the entire delivery charge, we can only wish though...”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your review. We’re sorry to hear that you were disappointed with this experience. We can confirm that your order was dispatched on time using the DPD next day service, however the Order was delivered one day later than expected due to a delay within the courier network, which is unfortunately outside of our control. Our records show that our team did apologise several times across multiple communications, and advised that tracking can take up to 24 hours to update, while also confirming that the parcel "should" be with you that day and to get back in touch if it was not. At no point did our team guarantee that the delivery would be with you, as we are not able to predict courier delays. As a gesture of goodwill for the delay, we also refunded the difference between the 24-hour and 48-hour delivery cost. We understand that delays can be frustrating, and we’re sorry this impacted your plans. If you need any further assistance, please contact us at team@zatu.co.uk with reference number 6273. Thank You, Team Zatu Games

Posted 1 month ago

“Excellent prices and really good selection of games!”

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Posted 1 month ago

“Love zatu !!!! Everyone is very friendly 🤙🏼”

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Posted 1 month ago

“Fast shipping”

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Posted 1 month ago

“Quick shipping, well packed. No complaints”

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Posted 1 month ago

“Very nice, order arrived on time and in good quality.”

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Posted 1 month ago

“My favourite board game shop! Love the loyalty program, and the frequent deals on games - combined these features make me wanna check it out regularly.”

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Posted 1 month ago

“I received my purchase of Call of Cthulhu 1" box set from Zatu in perfect condition. I am in the US and it was shipped from the UK. The item arrived well packaged and much faster than originally indicated. I would absolutely do business with Zatu again.”

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Posted 1 month ago

“I recently picked up Avatar: The Last Airbender - Aang’s Destiny from Zatu, and the experience was excellent from start to finish. It was the perfect balance of a great price and surprisingly fast delivery. Will definitely buy again.”

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Posted 1 month ago

Zatu Games is rated 4.8 based on 47,765 reviews