Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 48,959 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 48,959 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 23rd October 2026

929

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered two games, and they said they would be delivered between 1st and 4th of August, now it's 10th and I still haven't received them”

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Posted 2 months ago

“I ordered 2 games with Zatu Games, which have been lost by the courier (Evri). I have email confirmation by the courier which I have sent to Zatu Games, and their customer service team are still making me wait 5 working days before action is taken. Incredibly frustrating and disappointing, from a store I used to enjoy ordering from.”

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Posted 2 months ago

Hi there, Thank you for your review. We're sorry to hear that you have not received your order as expected Unfortunately there are occasions where our couriers are unable to deliver for reasons outside of your control, and when this happens we do need to investigate with them, as they are often able to resolve the issue on their end! I can see this has since been updated and the courier has confirmed this is being returned back to us. If you would like any further assistance with this order or would like to arrange a reship/replacement, please send us an email at team@zatu.co.uk with reference number 7090, and a member of our team will be happy to help. Thank You, Team Zatu Games

Posted 2 months ago

“Good price, quick dispatch, well packaged. I've used Zatu a few times to buy MTG accessories and found them consistently solid.”

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Posted 2 months ago

“Favourite online game retailer! Easy to navigate website & easy to get affordable games & accessories.”

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Posted 2 months ago

“Requested cancellation 3.5 hours after ordering, they still process the order and getting back 2 days later saying they cant cancel the order.”

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Posted 2 months ago

Hi there, Thank you for your review. We're sorry to hear that you were looking to cancel your order. We aim to process all cancellation requests as soon as it is possible for us to do so. Unfortunately it does look like this this order was dispatched before we were able to do that for you. If you would like any further assistance with this order or need to arrange a free return, please send us an email at team@zatu.co.uk with reference number 9720, and a member of our team will be happy to help. Thank You, Team Zatu Games

Posted 2 months ago

Hi there, Thank you for your review, and we’re very sorry about this. We have checked our records and unfortunately cannot locate the email you sent, so it may not have reached our inbox. Having reviewed the order, we can see that there has been an issue with the fulfilment of your parcel, and we do understand how frustrating this is after spending nearly €100. Please send us an email at team@zatu.co.uk with reference number 5300, and a member of our team will be happy to help. Thank You, Team Zatu Games

Posted 2 months ago

“I love Zatu. The collection of games is vast and deliveries are always on time”

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Posted 2 months ago

“Thanks so much, it was a great price and quick delivery”

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Posted 2 months ago

“Quick service- loving the games and great pricing!”

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Posted 2 months ago

“Always great service and the games are always packed so they never get damaged in transit”

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Posted 2 months ago

“I ordered a few games at once. They arrived very quickly and well packaged.”

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Posted 2 months ago

“Great selection, quick postage. Can't ask for more!”

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Posted 2 months ago

“Items arrived quickly and in excellent condition!”

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Posted 2 months ago

“Delivered items in the time period they sent to me. Items were all in perfect condition.”

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Posted 2 months ago

“I ordered a cute board game, Hibatchi Cat: Fired Up, for my husbands birthday. It came in good time and was of high quality - he really enjoyed playing it with our friends.”

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Posted 2 months ago

“Cheap pricing and fast delivery!”

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Posted 2 months ago

“Wonderful shop. Whether its been online or in person at places like the games expo I've only had a great experience!”

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Posted 2 months ago

“Good prices, however dispatch time for delivery was not achieved. Ordered 12pm Wednesday, all items in stock - dispatched Friday morning on a 48h delivery so didn't receive until Monday despite Fri-Sat delivery and dispatch same day promise. Will have to look elsewhere in future”

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Posted 2 months ago

“The game came really fast”

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Posted 2 months ago

“I made the order same day delivery, thanks to their team support I got my items in the right time before I travel. Many thanks to zatu team”

Zatu Games 5 star review on 9th August 2026

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Posted 2 months ago

“Good quality and the shipment came intact without any box damage”

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Posted 2 months ago

Zatu Games is rated 4.8 based on 48,959 reviews