Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 46,699 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 46,699 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 30th January 2026

908

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great reviewing system, great games, great delivery and shipping. What a find for this particularly nerdy gal!”

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Posted 1 month ago

“Zatu are always reliable. Efficient service. Thoroughly recommended.”

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Posted 1 month ago

“Great priced games and an awesome selection! It was also great to find games suggested that I had previously not considered. Delivery was in good time for Christmas”

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Posted 1 month ago

“Excellent service. Good prices and customer support.”

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Posted 1 month ago

“Great service”

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Posted 1 month ago

“Good price, quick delivery, all perfect”

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Posted 1 month ago

“Great selection of games, fast shipping and a good website.”

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Posted 1 month ago

“Very pleased with the purchase. Excellent service and quick delivery. Thanks .”

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Posted 1 month ago

“Arrived in good condition after swift delivery.”

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Posted 1 month ago

“We love Zatu games. Their prices are fair and affordable. They always deliver quickly and the games are always such good fun!”

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Posted 1 month ago

“Very quick despatch and product exactly as described would use and recommend Zara games”

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Posted 1 month ago

“Great service good product, timely delivery”

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Posted 1 month ago

“Good service, arrived quickly”

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Posted 1 month ago

“Always great. Probably the best selection of games in the UK, usually best on price or at least very competitive. They've been good to me for over 5 years now.”

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Posted 1 month ago

“Zatu over last few year during my time at university been a godsend to my mental health, great service and provider and team for an assortment of boardgames, tools, dice, models, books, comics and more. Never more than and easy and helpful click away to breaking my bank account (joking). Will continue to use Zatu for a long time to come!”

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Posted 1 month ago

“A lot of time to receive my boardgame, the boardame was damaged on the sides as well. So overall not a great experience. I will speak with them soon about getting a discount due to the damage. I will update soon”

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Posted 1 month ago

Hi there, Thank you for your review. We’re sorry to hear that your board game arrived damaged. At this time, we haven’t received any correspondence regarding this issue, so we haven’t been able to look into it yet. Please get in touch with us directly so we can assess the damage and discuss a suitable resolution. If you would like any further assistance with your order, please get in touch with us at team@zatu.co.uk 7928 and a member of our team will be happy to help. Thank you, Team Zatu Games

Posted 1 month ago

“Great service, fast well packaged delivery and good prices.”

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Posted 1 month ago

“Love this place, always come here for presents.”

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Posted 1 month ago

“Although I enjoy the product it was very poorly packaged specially for international travel - it was just wrapped from 3 sides in piece of cardboard and piece of tape on top, so there was gap on sides and unfortunately the product was damaged, the figures were okay but the plastic holding them was loose and dented. I probably won’t order anything more from you, but I would recommend some safer packaging practices - box and filling are basic standard so no need to abandon them.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your feedback and for letting us know about your experience. We’re glad to hear that the figures themselves arrived in good condition, but we sincerely apologise for the damage caused by the packaging during international transit. We appreciate your suggestions and will pass them on to our packing team to help improve our processes for future orders. If you would like any further assistance with your order, please get in touch with us at team@zatu.co.uk with reference number 3505 and a member of our team will be happy to help. Thank you, Team Zatu Games

Posted 1 month ago

“Absolutely perfect, love coming here staff are amazing and product is always available when you need it”

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Posted 1 month ago

Zatu Games is rated 4.8 based on 46,699 reviews