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Zatu Games Reviews

4.8 Rating 34,537 Reviews

95 %

of reviewers recommend Zatu Games

Company Reviews

Product Reviews

4.8

Based on 34,537 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

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Zatu Games 5 star review on 15th May 2024

Zatu Games 5 star review on 14th May 2024

Zatu Games 5 star review on 11th May 2024

Zatu Games 5 star review on 11th May 2024

Zatu Games 5 star review on 11th May 2024

Zatu Games 5 star review on 10th May 2024

Zatu Games 5 star review on 10th May 2024

714

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was super surprised they had copies of the product left as it’s been very in demand. Was thankful the company had copies- didn’t quite believe it until it was delivered and in my hands! This company may well be the best kept secret for miniature products!”

Posted 3 months ago

“Decent website, lots of choices. How deal with out of stock items, and updates to these and restocking items could be clearer more often.”

Posted 3 months ago

“My go to online board game shop. Items well packaged and usually prompt.”

Posted 3 months ago

“Great game as long as you’re not colorblind! Then it sucks!”

Posted 3 months ago

“Good service. Came slightly later but in good condition. Got the product within about 4-5 days.”

Posted 3 months ago

“The product came slighly after the expected arrival, but I only had to wait a few days for the product to be shipped and delivered to my location. The box and game were in good shape. Overall good experience”

Posted 3 months ago

“Great site with a wide range of games to choose from.”

Posted 3 months ago

“Fast Delivery Great prices Good packaging Good Support”

Posted 3 months ago

“Great prices, selection and friendly and reactive customer service team. Only area of improvement would be for them to switch from Royal Mail to a reliable courier service.”

Posted 4 months ago

“Recently prices have been less competitive but the service is always really good, and when things go wrong they have always provided a resolution. On this particular case no problems.”

Posted 4 months ago

“Fantasy Flights Star Wars Armada Super Star Destroyer. Placed the order on the 30th December for delivery on Tuesday 2nd which I paid extra for. When I hadn’t received any delivery information on the 2nd I contacted Zatu and the item hadn’t even been picked. That I should receive it either on the Thursday or Friday. In the end it came Thursday morning around 10:30. Opened the (miniature!) it s amazing it’s so big it’s a great centre piece! I can’t wait to play a game with it! Delivery 6-10 Product 10-10”

Posted 4 months ago

“Always had good service and good deliveries from Zatu in the past. I expect I will in the future too. However I did for the 1st time order something that was on Back Order and the process had not been smooth. (Goods from supplier have gone to the wrong warehouse. Not Zatu's fault I know. Just more delays for me. I'm happy to wait of course, but I think next time I'll only order when items are in stock and never use Back Ordering again ! It just adds another layer of potential issues.)”

Posted 4 months ago

“The playing pieces of this game are great quality and the men are super cute. The instructions are exceptionally clear.”

Posted 4 months ago

“Some issues with delivery a couple of times but great prices and shipped fast.”

Posted 4 months ago

“Great selection of games with the ability to back order which is helpful and saves time having to check back when items are in stock. Usually the best prices and you get rewarded for shopping there.”

Posted 4 months ago

“Great selection, great prices, fast shipping.”

Posted 4 months ago

“Very good quality, good price”

Posted 4 months ago

“Took a while to arrive but it was Christmas time. Enjoyed playing today as it hadn't arrived before we broke up for christmas.”

Posted 4 months ago

“Website was great no issues with them. Price was excellent process from start to finish good. Would recommend switching deliver suppliers away from yodel, only thing that spoilt the service for me. But Tiamat now has pride of place on my shelf!”

Posted 4 months ago

“Fast delivery it came a day early only problem was the box had zatu games all over it and my husband went to the door for it as it was a Christmas present for him that wasn't great. Definitely should be blank boxes around Christmas won't be making that mistake again”

Posted 4 months ago

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Zatu Games is rated 4.8 based on 34,537 reviews