Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 42,260 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 42,260 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 17th June 2025

Stephen B

Zatu Games 5 star review on 14th June 2025

Jefte L

Zatu Games 5 star review on 12th June 2025

Kelly F

873

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They have a good choice of games and nice prices. And they even deliver to germany. Unfortunately the delivery service found that my adress was incorrect and I had to change the delivery method. Allthoug the adress was correct-”

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Posted 4 months ago

“Good shop, good prices, but 2 of 5 games came kneaded”

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Posted 4 months ago

“The mystery box is pretty good. It's no bargain but it does give you some great quality games and gives you a chance to look at game you would normally never pick.”

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Posted 4 months ago

“I liked the website design and the competitive prices offered by the store. The delivery was delayed by one day from the estimated date, but it wasn’t a major issue. The board game box arrived undamaged, but I would appreciate better packaging. It would be great if each game inside the parcel were additionally protected with bubble wrap, and if the empty space in the box were filled to prevent the games from moving during transit. Regarding the website, two main drawbacks significantly affect usability: 1. Short session caching – after a few hours, you have to log in again to access your account. 2. Cart resets – if you add items to the cart but don’t check out immediately, they disappear after a few hours. This is very inconvenient, especially when building an order over several hours or days. To avoid this, you either have to keep tabs open or use a wishlist. However, there’s another limitation – only five wishlists can be created, which is too few. This restriction, combined with the cart issue, makes it difficult to keep track of planned purchases. It would be great if the store increased the wishlist limit or allowed items to stay in the cart longer. I sincerely hope the store’s administration considers these suggestions and makes improvements in the future.”

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Posted 4 months ago

“Fast, efficient and with the best prices on quality products. Only drawback is their stocks can run low fairly often but they are still the first place I’’d look to buy board games and miniatures for example.”

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Posted 4 months ago

“Great games that came quickly, only downside was having some issues with the website.”

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Posted 4 months ago

“Efficient ordering. had the product in stock and arrived in good condition product arrived a week after expected date but it shipped international”

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Posted 4 months ago

“The game was pre-ordered and delivered when available. However no updates were given when the game was delayed. Also with a pre-order you were supposed to get a plastic model. This did not arrive.”

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Posted 4 months ago

“It finally arrived 🙌”

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Posted 4 months ago

“Sorted the changes to my back order from November 2023 efficiently but I can't understand why the original order cannot be cancelled and deleted”

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Posted 4 months ago

“Nice product but not good for packing the box got damaged a bit but it's ok”

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Posted 4 months ago

“great service, will use Zatu again!”

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Posted 4 months ago

“The games all arrived in a good condition but they came much later than anticipated.”

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Posted 4 months ago

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Posted 4 months ago

“Shipping took a while but decent pricing.”

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Posted 4 months ago

“Brilliant service, quick delivery, my son loved his paint set, Will defo use you again, Thanks”

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Posted 4 months ago

“A bit slow (even when in stock) though in their predicted timescale. Checkout defaults to opting you in for email marketing - bad practice. Otherwise all arrived in good condition.”

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Posted 4 months ago

“Good products”

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Posted 4 months ago

“My experience with Zatu Games was one to remember. Besides the slight hiccup at the warehouse and the delay, I still recieved my package. The Zatu support team was more than happy to help me with anything and everything that I needed.”

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Posted 4 months ago

“The box was dammaged in the shipping, otherwise it was perfect”

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Posted 4 months ago

Zatu Games is rated 4.8 based on 42,260 reviews