Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 42,257 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 42,257 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 14th June 2025

Jefte L

Zatu Games 5 star review on 12th June 2025

Kelly F

Zatu Games 5 star review on 10th June 2025

Tony W

872

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately, some tokens lose their print, I wrote to Randolph but didn‘t hear sth. yet.”

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Posted 3 months ago

“Good store fast shipping, very professional but minus 1 for the website it's slow, confusing and has not enough filter options .”

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Posted 3 months ago

“Nice and quick”

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Posted 3 months ago

“The game arrived in a decently packaged box, even two days earlier than expected. Would have loved a bit more protection inside, but luckily there was enough to avoid any damage.”

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Posted 3 months ago

“Speedy delivery”

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Posted 3 months ago

“Website easy to use, the items arrived within a short time.”

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Posted 3 months ago

“Despite multiple mistakes about when my preorder would be available, once Zatu had stock the game arrived quickly and safely”

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Posted 3 months ago

“Products arrived in good order but I felt the week it took to despatch them was a little long.”

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Posted 3 months ago

“it was good, heres a pic of dexter morgan when he thinks he got caught”

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Posted 3 months ago

“Zatu has most of the games you could want to purchase. The only down side is the slow software. As well as when you're logged into your account and fill your basket, if you leave the site it doesn't remember what you put it it.”

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Posted 3 months ago

“Good MTG packs at a good price”

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Posted 3 months ago

“Everything came packaged in good condition, the cards were slightly bent but not much of a problem.”

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Posted 3 months ago

“I was very pleasantly surprised with my recent order which arrived very well packaged and sooner than I expected. 3 games I really enjoy and ordered with birthday money. Thank you.”

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Posted 3 months ago

“Item is stock, dispatch quickly and arrived in short order..”

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Posted 3 months ago

“Used zatu many times for board game and comic orders. Some orders have been cancelled due to incorrect stock numbers or pricing but they have always had very good communication and prompt refunds. Dispatch and delivery very quick.”

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Posted 3 months ago

“Speedy service at a reasonable price.”

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Posted 3 months ago

“Game took a while to come but communication was good.”

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Posted 4 months ago

“I ordered the greatly anticipated a Gentle Rain, solo game for relaxation and mindfulness. The quality of the item is gorgeous, well made, neatly packaged and only a tiny box to transport around. The ordering and delivery process was swift and arrived earlier than expected. I watched the product overview video and have to agree the £22 cost is expensive for what it is. I appreciate the quality of the product but for the game itself it probably suits more of a £15 mark.”

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Posted 4 months ago

“Good quality products and easy to order”

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Posted 4 months ago

“Really great deals, especially on something discontinued that we never thought we would find. Very happy. Great packaging. Would be 5/5 if postage was free (spent nearly £100 but still had to pay postage). Would like invoice to show the price for each thing, rather than putting all the VAT as a total at the end. Courier delivery is luck of the draw. Lucky if you get to the parcel before the rain or thieves.”

Helpful Report

Posted 4 months ago

Zatu Games is rated 4.8 based on 42,257 reviews