Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 43,001 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 43,001 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 1st August 2025

876

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick service, cheaper than Amazon and packages came in excellent condition. I think this will be my defualt game site. It's just a shame that the rewards system isn't great, but points system are a bonus and not a necessity.”

Helpful Report

Posted 3 months ago

“Products all came as expected and in good condition. Shipping was delayed for whatever reason so produced arrived about 2 weeks after the projected delivery date.”

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Posted 3 months ago

“Good price. The product was in perfect shape, took like 10 days in total to arrive after ordering (to The Netherlands). That was fine by me, because I didn't need it right away.”

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Posted 3 months ago

“Great company, though occasionally a little caught up on industry issues relating to pre-ordering. Notifications on when a pre-order release date changes or otherwise falls through would be a welcome addition for any customers making pre-orders, but I'm happy to say that I'm currently looking forward to giving them more business in the future.”

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Posted 3 months ago

“Great when the item is in stock. Items are delivered quickly and in perfect condition. Only complaint is backorders sometimes take significantly longer than advertised to ship.”

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Posted 3 months ago

“Cascadia is very popular in our family.”

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Posted 3 months ago

“Come the very next day that I ordered it, very quick and payment was easy. Since the courier service was dropped it has meant that parcels have arrived at a later time and I haven't been able to plan ahead as much. Still it's good enough. Never had any problems, just disappointed the courier service is no longer being used.”

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Posted 3 months ago

“Fast shipping of the item, no problems buying or using victory points. Happy customer here!”

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Posted 3 months ago

“Delivered quickly and in good condition. Returns process is quite tricky to navigate.”

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Posted 3 months ago

“The order arrived promptly and the website was easy to use. Sadly my order arrived damaged with a quarter of the back of the board game scratched off.”

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Posted 3 months ago

“Took a while to deliver my game (almost 8 months), but when it did come it was brand new and in good condition.”

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Posted 3 months ago

“Shipping in EU with perfect timing. The packaging is ok, could be slightly better. The items are in pristine conditions. I'll order again.”

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Posted 3 months ago

“Game arrived well packaged.”

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Posted 3 months ago

“Very quick delivery, good communication of delivery time ,safely packaged”

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Posted 3 months ago

“good price good website”

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Posted 3 months ago

“Bought for somebody else to enjoy”

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Posted 4 months ago

“Great site, fantastic range and good deliveray service. Pre-order mark-ups on pokemon ETBs are alittle high tho.”

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Posted 4 months ago

“A grade damaged item but only a slight ding to the box corner”

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Posted 4 months ago

“Quick and easy process to buy games, good prices”

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Posted 4 months ago

“Great price as usual, speedy delivery. A little extra packaging wouldn’t go amiss, but no damage on this occasion.”

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Posted 4 months ago

Zatu Games is rated 4.8 based on 43,001 reviews