Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 44,015 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 44,015 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 18th September 2025

887

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good prices, helpful staff”

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Posted 2 months ago

“Item arrived in good condition, despite the packaging having been breached in transit”

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Posted 2 months ago

“good prices and fast delivery! box was slightly bumped”

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Posted 2 months ago

“Excellent service.”

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Posted 2 months ago

“Always well packaged. Can take a little time to send but has good stock.”

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Posted 2 months ago

“Very happy with the product”

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Posted 2 months ago

“Good selection of games and the back orders do arrive eventually!”

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Posted 2 months ago

“Order of a product awaiting restocking, a bit of a long delay but ultimately received without any problems”

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Posted 2 months ago

“This was my 3rd order with Zatu. Usually very good packaging and very happy. But sadly this was my biggest order to date and thus the most expensive. Sadly 2 out of the 3 board games arrived damaged. It's not the end of the world, just a little disheartening. Plus I dont know if this is common with models in board games, but some of my nemesis figures have little imperfections with the mold quality. I know this isnt Zatus fault. Hopefully can clean them up to paint, but yet again just a little disappointing.”

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Posted 2 months ago

“Items arrive quickly and well packaged. Good choice, good prices and my preorder arrived earlier than I expected.”

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Posted 2 months ago

“Items as described but took much longer to arrive than advertised.”

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Posted 2 months ago

“Well packaged and good condition. Took a while to deliver which I gather was due to it being a large order, but the site did state everything was in stock at the time of ordering, but then changed to state that stock needed to be reacquainted.”

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Posted 2 months ago

“Everything was great, quick delivery and cheaper price than others online”

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Posted 2 months ago

“I recently got into collecting Pokémon cards and ordered a tin from Zatu Games and really enjoyed it thank you!”

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Posted 2 months ago

“Good price and came on time”

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Posted 2 months ago

“Not satisfied with customer support response time. Both - order and issue were placed within a quarter. Order was sent faster than anyone even looked into my message. Bad impression.”

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Posted 2 months ago

“Very good service, arrived when it said it would. Ordered Nemesis: Aftermath”

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Posted 2 months ago

“Fast shipping to Sweden of rare board game products to a decent price. Packaging was Okey, but could have been better.”

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Posted 2 months ago

“Great service and prompt delivery”

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Posted 2 months ago

“Good prices and reasonable delivery time to Finland. Package itself arrived very damaged but items were mostly (but not all!) in perfect condition. But I'm Happy with Zatu and I will use it again.”

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Posted 2 months ago

Zatu Games is rated 4.8 based on 44,015 reviews