Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 43,000 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 43,000 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 1st August 2025

876

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything was quite fine, but the delivery took twice as long as mentioned in the site.”

Helpful Report

Posted 2 months ago

“Add on for my son ordered and delivered to him being played as we text.”

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Posted 2 months ago

“Zatu staff have always been very helpful until recently as my order was delayed 5 month waiting for a small add on but in the end it was not available and they then sent my order. Everything I phoned asking about delivery the time was put back, but on the final occasion there was no apology. The game did arrive well packaged and in a good condition.”

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Posted 3 months ago

“Love the choice on Zatu, some great games with competitive prices and the percentage discounts are a nice touch with very simple postage pricing too. I regularly come back to Zatu and would recommend them but unfortunately the website can be super slow and unresponsive.”

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Posted 3 months ago

“The variety, speed of delivery, and quality of the games is second to none: I'll keep coming back. My only issue recently was falling foul of a promo, meaning I missed out on a discount/free product because it doesn't auto-apply.”

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Posted 3 months ago

“Great communication and dispatch time. Zatu are a really knowledgeable business to buy from. One point of recommendation I would suggest is to try and fix the websites server as it is incredibly slow and can sometimes be temperamental. It did cause one of my Orders to be lost and had to be reordered by one of your stuff. It meant that I did not receive any victory points for this order either. But, the zatu team are happy to help and I will continue to go to them for my board games!”

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Posted 3 months ago

“Best choice, packaging quality may be better”

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Posted 3 months ago

“Arrived quickly and in good condition. Shame the Orange Friday promotion had better offers at the end, feels like more loyal customers were penalised for supporting the promotion at the start. Lesson learned - will remember to ignore promotions until the final days in the future.”

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Posted 3 months ago

“Zatu games is great and always provides quality products, unfortunately my last order had some superficial damage to the box but all contents are ok”

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Posted 3 months ago

“As always, smooth transaction. Good prices, quick delivery and well packed. I just wish we could get free delivery after spending a specific amount.”

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Posted 3 months ago

“Website was slow when I was trying to place my order, and delivery took longer than quoted. I'm putting that down to demand for Tarkir Dragonstorm over the Easter weekend. Order was confirmed promptly and communication was great. Prices were excellent compared to competitors, had to order more than I would have from the competition. Would use again.”

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Posted 3 months ago

“Great prices, swift dispatch, website is very easy to use. Packaging could be more robust/better protected.”

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Posted 3 months ago

“My purchases were dispatched quickly and were good value.”

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Posted 3 months ago

“Amazing site for Pokémon TCG, excellent delivery”

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Posted 3 months ago

“The book came without an issue but it was bit poorly packaged and the corners got damaged, otherwise everything else was finie.”

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Posted 3 months ago

“Great Seller”

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Posted 3 months ago

“If an item is in stock they are brilliant, it will arrive quickly and well packaged to avoid damage. But beware backorders, currently I have been waiting nearly 6 months for some items.”

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Posted 3 months ago

“Good product buy box came slightly bowed/bent”

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Posted 3 months ago

“The products arrived on time. The packaging could have been better though.”

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Posted 3 months ago

“Great service”

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Posted 3 months ago

Zatu Games is rated 4.8 based on 43,000 reviews