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Zatu Games Reviews

4.8 Rating 34,300 Reviews

95 %

of reviewers recommend Zatu Games

Company Reviews

Product Reviews

4.8

Based on 34,300 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

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Zatu Games 5 star review on 3rd May 2024

Zatu Games 5 star review on 3rd May 2024

Zatu Games 5 star review on 3rd May 2024

Zatu Games 5 star review on 1st May 2024

Zatu Games 5 star review on 30th April 2024

Zatu Games 5 star review on 29th April 2024

Zatu Games 5 star review on 28th April 2024

704

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“quick delivery”

Posted 6 months ago

“The games arrived in good quality and everything. Just a few warnings: - The cost does not include customs tax, unlike Amazon - If you order any games for back order, the whole order will wait until the back order game is available. If you want your other games on time, you need to explicitly split the order into two (and pay extra). This wasn't clear to me when ordering, and there was also no place I could check the status of my order. Once I emailed them, they cleared it up and sent the games. Otherwise, no issues.”

Posted 6 months ago

“A bit disappointed in the packing of the box. I ordered internationally and the box showed up pretty banged up. The game was mostly ok, but all the corners look like it's from a second hand store now. Bummer when it's a brand new game. Would strongly suggest improving the packing around the games in their shipping boxes.”

Posted 6 months ago

“I ordered it on 1st of October. Today is 9th. The item is not here yet. :(”

Posted 6 months ago

“Good selection of products and impressed with the quality, however next day delivery on both this nos a previous order failed to arrive on time. The resolution for this was a refund of the difference in shipping costs however this did not fix the issue. I will probably order from them again however will leave more time to account for the delivery failures.”

Posted 6 months ago

“It took 19 days to arrive (they were waiting for it to come from another warehouse). The game was in good condition but I wish I’d ordered it from somewhere else.”

Posted 7 months ago

“Paid for next day delivery, book didn't turn up. Changed delivery day. Book still hasn’t turned up. Yodel can’t provide a time when my item is due to arrive.”

Posted 7 months ago

“The delivery was very slow and the parcel was not sealed properly so that the book slid out of box without opening it. The edges of the book slightly damaged and what I would expect from a second hand book not new. This is not a reflection on graphic novel content, just the condition and service.”

Posted 7 months ago

“They've been my go to games shop for years but the last 3 orders have taken 4 weeks to arrive despite being in stock. I was told it was transferring stock between warehouses. Also bought an A grade book which was badly water damaged far from D grade let alone A. Not sure if they've just grown too big or it's a temporary logistics problem but if it's for a gift in future I won't be using zatu. I hope it's a temporary blip as they're an excellent company and I do hope to continue to use them.”

Posted 7 months ago

“I have bought several games from Zatu and, with the exception of my most recent purchase, they have always found their service to be great. The most recent purchase however was 5 days late in being dispatched and when I rang for an update was effectively told “it will get to you when it gets to you” by a very uninterested lady.”

Posted 7 months ago

“So far I've enjoyed shopping on zatu and would recommend them to anyone looking for items that are available and in stock, the items are well looked after in transit and arrive in perfect order, but I note I've had issues with pre orders and wouldn't recommend making any preorders with zatu, I know it isn't zatus fault why these items are delayed by suppliers which one order I've been waiting on for 4 months longer than original date given moved up by a month each time and still waiting on, but I believe it's zatus responsibility if a dates given if not fulfilled should be chasing up the suppliers and making sure the new date is when they will be fulfilled, also think compensation should be given for the delay of longer than 2 months from original date given, I've phoned twice about these items to be told nothing can be done I've just to wait which I'm not happy about as I ordered these more than 6 months ago, was dated originally for end of June then changed 3 times since to July then August and now September, so would recommend for stock available and not pre-orders, which might change if my order is fulfilled finally this month, but if not I won't be pre ordering with zatu and wouldn't recommend pre ordering with them which is a shame I thought they were good up until now, so zatu note for future fulfill orders and if supply issues maybe think about compensation like even a zatu voucher or something because I'm not happy with my preorders being over late and the fact it's just were sorry the suppliers have let us down just isn't good enough when the date for these items is starting to seem like a wish it would arrive as in a chance listing more than it will arrive, fyi if my preorder isn't fulfilled and sent by end of the month I will be cancelling it and same with my zatu account for misinformation and shopping elsewhere, I have other suppliers that have fulfilled preorders with never a issue I've only had these issues here and it's about time this get resolved, so theirs my review good for available items but wouldn't recommend on preorder as it's seeming like a chance listing for some things like the items I've preordered 😢 so here's a honest review on how I'm feeling about zatu they fulfilled my available orders but have failed to fulfill a pre-order dated 4 months ago and dates have been changed each month making it seem like a chance listing n me feeling conned ATM waiting like a mug on them fulfilling it 😢”

Posted 7 months ago

“I have joy and sorrow at the same time. It has been months since I sent an email about that I can't log in. Every time I received the same email, the same answer and no solution. Then I had to figure it out myself. The system still gives the same error and I can cheat a little to log in. (You guys send to my country but also block my country's IP to log in) So finally I can order. The problem is in all this wasted time I ordered so many things from different places, it saddens me. Because obviously, you give the best prices and pretty good customer support. I had some minor issues after my order though. For example, ı had to cancel it so can gave another order. Customer support said it had been canceled but it never showed on the website. Only after I made a complaint on Facebook it instantly sorted out and I received my money just after that too. On the other hand just because no one from warehouse took pictures, Kieran went there. After that Aaron sorted out my another problem. So it felt like I was in a conversation with them "We will solve everything" suddenly. I will order again. I truly believe you guys are honest and good at your job. By the way "How did you communicate with the company?" has "Live Chat" option. Do you mean Facebook? Because I saw no other chat option.”

Posted 7 months ago

“I would love to review this, but it hasn't arrived!”

Posted 7 months ago

“Pros: A good selection of games on offer. Website easy to use Price was good compared to Amazon. Cons: I paid for next day delivery and got it a day late (royal mail, their tracking info was pretty useless) I was missing the villain tracker token (Marvel United). I don't think this was something that I lost as I am rather OCD about the treatment of my games :) Fortunately my wife found a similar sized bit of plastic somewhere. The box was sealed though and appeared untampered with so could be a problem at the supplier end, or as it was small i really did drop it when I opened the box. We do love the game.”

Posted 7 months ago

Hello, Thanks for contacting us. I am sorry to hear about this experience. Please do get in touch with us if you feel this requires further investigation. Best wishes, Helena

Posted 7 months ago

“Product range, site, and prices are all great, but customer service is slow and packing is sometimes poor.”

Posted 7 months ago

“Customer services were prompt and courteous, but I received inconsistent information about a Pre Release. It was supposed to be on the 22nd, then it was postponed to the 28th, then the 30th. Then I was told they would have stock ASAP, but I found out that another company had the game in stock, cheaper and delivered it within 24 hours. And credit where credit is due, I did get my refund within 2 days. The Pre Release also delayed another order, which was only shipped after I cancelled the Pre Release. Royal Mail failed to deliver it, and now I have to wait up to 2 weeks for it to potentially arrive before Zatu will do anything. It's a shame as it has tarnished my opinion of Zatu, these were Birthday presents, so them not arriving when they supposed to has caused a little embarrasment my end.”

Posted 7 months ago

“Zatu always make things easy and pretty fast to deliver. My only request would be to not pack things like paper maps in a way that they're now bent and not sitting flat. Not what you want when you have to put pieces all over the maps...”

Posted 8 months ago

“Fast Delivery but If add some shockproof for international would be great.”

Posted 8 months ago

“Order took longer than estimated to be dispatched despite everything being in stock online and had to chase.”

Posted 8 months ago

“Speedy delivery but in breach of GDPR by having a 'tick this box to NOT receive further communication' on the purchase form.”

Posted 8 months ago

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Zatu Games is rated 4.8 based on 34,300 reviews