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Zatu Games Reviews

4.8 Rating 34,559 Reviews

95 %

of reviewers recommend Zatu Games

Company Reviews

Product Reviews

4.8

Based on 34,559 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

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Zatu Games 5 star review on 19th May 2024

Zatu Games 5 star review on 19th May 2024

Zatu Games 5 star review on 15th May 2024

Zatu Games 5 star review on 14th May 2024

Zatu Games 5 star review on 11th May 2024

Zatu Games 5 star review on 11th May 2024

Zatu Games 5 star review on 11th May 2024

716

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a game on 15 November. Order was acknowledged and so far nothing received. Emailed re my order - No reponse within 24 hours as they suggest. Currently trying to telephone, been waiting for 22 minutes and counting. Very frustrating”

Posted 5 months ago

“All games in stock - 48 hour delivery it said on the website. Games arrived 24 days later. No attempt by Zatu to contact me and when I chased them the response was that the issue had been raised with the management. Not impressed at all.”

Posted 5 months ago

“4th December: order placed 5th December: order despatched, no tracking info provided. 10th December: request for a review. Still no tracking info.”

Posted 5 months ago

“Still waiting for a delivery from Zatu that is long, long overdue. Zero resolution from customer service including now an additional 14 day window for them to decide if we are to get the order or a refund. Managers are 'too busy' to speak to customers. What do we tell the children whose games in this order were Christmas presents? Shame on you Zatu...”

Posted 5 months ago

“Ordered Cthulhu death may die from them. Unfortunately it was a duplicate birthday present so returned the one I ordered in perfect condition, packed better than the original packaging they sent. When I tried to claim a refund they said it was damaged and therefore knocked £22 off the retail price I bought at. Will never use them again. Better online stores and customer service out there folks.”

Posted 5 months ago

“Im very disappointed that a parcel which i paid extra for next day delivery took a week to arrive. In emails to you you haven't even offered to refund the p&p. Will not be shopping with you again or recommend you either.”

Posted 5 months ago

“Unfortunately the package got delivered to our doorstep and got stolen. Notes said if we are not home it will be left with a neighbour. It wasn't. We do not have our purchase”

Posted 5 months ago

“Made order got fed up of waiting for,to be told it's been sent from another warehouse,then nothing again,then told its out of stock,,poor poor service”

Posted 5 months ago

“Ordered from them on 24th Nov some games to give as a return gift in a goodie bag. It is 6th Dec today and there has been no communication/notification from them. My daughter's birthday is on Saturday and I dont see it arriving by then so will be cancelling today. I hope cancellation goes smoothly and I get my money back. On top of that I need 30 items and I am not sure where I will buy it from in such a short time now.”

Posted 5 months ago

“Zatu Games state they aim to ship your order within 24 hours. Twice now I have ordered a game from them that displays ‘3+ in stock’ on their website, only to be told it will take 2 weeks to retrieve the game from their warehouse. This is the worst online games seller I have ever dealt with. Never again.”

Posted 5 months ago

“I pre ordered a game, it shows as “in stock” on the website but I haven’t received my copy. I’ve been waiting on the phone in the queue for over 45 minutes and nobody is responding. Very poor customer service”

Posted 5 months ago

“ordered advent calendar as a gift, still waiting on delivery”

Posted 5 months ago

“Haven't received my product despite payment being taken one week ago.”

Posted 5 months ago

“Took my money for a damaged product and now won't pay me back, give me a replacement or even respond even though I have returned the product. What could one call this situation whereby I've paid and followed their rules but you get nothing in return? Theft? Scam?”

Posted 5 months ago

“I purchased a game on the 24th November and still haven't received it on the 4th Dec so am unable to give a review of the actual product but on the delivery side of things it's obviously a 1 star.”

Posted 5 months ago

“Got told my parcel was in safe place while at work, got home and there was no parcel anywhere, no neighbours have it and nothing around my house. Sent email saying that and they replied asking me to look again like it was magically gunna appear.”

Posted 5 months ago

“It never arrived.”

Posted 5 months ago

“Very slow to deliver. At time of order, every item was said to be in stock. Dispatch was nearly two weeks later. No explanation was provided. Very disappointed with this service.”

Posted 5 months ago

“Still havent recieved my item - paid for next day delivery a week ago - item has gone missing - have to keep calling as emails are not answered - on hold for about 15-20 minutes each time - asked for refund was told I had to just wait longer. Not very happy.”

Posted 5 months ago

“I have not received anything yet”

Posted 5 months ago

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Zatu Games is rated 4.8 based on 34,559 reviews