Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 42,264 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 42,264 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

Write Your review

Tell us how Zatu Games made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Zatu Games 5 star review on 17th June 2025

Stephen B

Zatu Games 5 star review on 14th June 2025

Jefte L

Zatu Games 5 star review on 12th June 2025

Kelly F

873

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been waiting for nearly 2 weeks now for a boxed game that was supposed to be here almost immediately. Customer services told me to wait till the end of this week to see if it would ship. Still no sign. Seriously unimpressed..”

Helpful Report

Posted 8 months ago

We’re sorry for the delay you experienced. We’re taking steps to ensure timely deliveries in the future. Thank you for bringing this to our attention. If you require further assistance, please contact our customer service team, who would be happy to assist where possible.

Posted 8 months ago

“The goods didn't arrive in time. I even called to get the postage accelerated. As they were a birthday gift, I had to cancel the order and buy elsewhere. When I did call on 2 occasions, it took zatu 15 mins to pick up”

Helpful Report

Posted 8 months ago

We’re sorry that your experience wasn’t what you expected. Please know that we take your feedback seriously and are working to improve. If you need any further assistance, please don’t hesitate to contact our customer service team.

Posted 8 months ago

“Very disappointed especially as this was my first order that I'd placed with Zatu (back on September 6th). Despite my best efforts for an update my order has yet to arrive?”

Helpful Report

Posted 8 months ago

We’re sorry your order arrived late. Unexpected delays can happen, but we’re working hard to ensure that your order is dispatched as soon as possible for you. Thank you for your patience.

Posted 8 months ago

“Promised the order would be dispatched in 24 hours, they took payment right away. This did not happen, tried to phone no answer. Eventually managed to contact them only to be told the order would take 3 to 5 days to be dispatched. Cancelled the order heard nothing still waiting for the refund of the money I paid. Appalling customer service”

Helpful Report

Posted 8 months ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours help us to find areas where we can improve. I'm very sorry to hear you never received your order. I can see that this order has now been cancelled for you and your refund will be back with you shortly. We anticipate hearing from you again soon.

Posted 8 months ago

“I paid extra to get guaranteed delivery for a specific date but the items were not delivered on this date. They were delivered much later. Also, I specifically checked that the items were in stock. But after I ordered, It showed in the app that one item was on backorder. This conflicting information is very annoying. It is also annoying that if one item in an order is on backorder, the whole order is held. This should be changed.”

Helpful Report

Posted 8 months ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Tracking suggests this has now been delivered. Please do not hesitate to contact us again If you have any further concerns. We hope to have the opportunity to serve you again.

Posted 8 months ago

“They dont deliver and dont refund. Don’t buy from them. 20 days my order was cancelled and no refund. #1003224062”

Helpful Report

Posted 8 months ago

We understand your frustration and apologize for any inconvenience caused. Please reach out to us so we can resolve this issue promptly.

Posted 8 months ago

“Sold items they don't have in stock, borderline scam practice along with awful long time to reply to messages, 5 days now and still waiting for a refund.”

Helpful Report

Posted 8 months ago

We regret that your experience was not up to our standards. Please contact our customer service so we can follow up and resolve this issue for you.

Posted 8 months ago

“You are asking to leave a review for an item I have not yet received.”

Helpful Report

Posted 8 months ago

We apologize that your order has not arrived yet. Please contact our support team so we can track your shipment and resolve this issue promptly.

Posted 8 months ago

“I purchase all of my games from Zatu and up until now no problems at all. I ordered x4 token boxes (this was the main purchase) and as an add on ordered two small packs of sleeves. After a two week wait for delivery it was clear the token box photos were completely wrong and I received something different. After a phone call I was told I would have to return them (no problem) and was sent an email with the information to print off etc. I did this during my lunch hour which was a hassle and obviously not my fault due to incorrect website. I emailed and explained that the photo still hadn't been updated and if they would possibly put a small gesture onto my account for next time. £5 would have been fine. I was told no and so instead I asked for the postage to be put onto my account for my next purchase. I was told no again because I hadn't sent the whole order back. Had I known this I would have as the sleeves were only an add on and very cheap. I explained this and was told the manager had said no. I can only assume because they have the monopoly of games selling in the UK they see fit to do address customers with contempt and arrogance. I find their behaviour, especially when it is the companies error that caused me inconvenience, rather strange and lacking in any customer service expertise. Not that I think they care.”

Helpful Report

Posted 8 months ago

We’re sorry to hear about your experience. We’re committed to providing better service and hope you’ll give us another chance to meet your expectations.

Posted 8 months ago

“The game was advertised as new and containing miniatures and a character sheet game pad. When it arrived, the tape from the factory was broken and replaced with "Zatu" tape, there was no shrink wrap on the item, and it was missing the miniatures and the character sheet pad.”

Helpful Report

Posted 8 months ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the damages and errors to your order. Please do not hesitate to contact us by email or calling us, and a member of our customer service team will be happy to assist you to resolve this issue.

Posted 8 months ago

“Ordered a game that was showing as In Stock. Was given an expected delivery date of early the following week but opted to collect in store instead. Never received confirmation that it was ready to collect. Chased several times, very hard to get through as the phone is rarely answered. Told everytime that it was currently "in transit from one of our warehouses and should arrive in the next couple of days" Been over 3 weeks now and keep getting told the same story, no-one can tell me why it's been in transit for so long, they just say that it says that on the system but they can't get hold of anyone at their other warehouse or the couriers to get an update from them. Amazing that in 2024 that an online company aren't able to use communication tools to communicate with their warehouse or logistics team. Still unclear where this game is or when it will arrive, am always told that they are going to chase it with their manager.”

Helpful Report

Posted 8 months ago

We’re sorry your order arrived late. Unexpected delays can happen, but we’re working hard to ensure that your order is dispatched as soon as possible for you. Thank you for your patience.

Posted 8 months ago

“Twice I've ordered stuff off their website, the items are in stock, with 3+ items available. Been over a month waiting for one item, being told it's getting transferred, then it's lost in the post, then it's being sent from distributor. I'm still waiting, been told I will get it next week but I was told that last week. Guy on the phone was unhelpful, annoyed I pointed out that their website is showing the items in stock when in reality they aren't and also informed me that the delivery dates are estimates and being month after ordering is completely fine.”

Helpful Report

Posted 8 months ago

Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. We’re constantly working to improve and hope to serve you better in the future. Please contact our customer service team and we will be happy to assist wherever possible.

Posted 8 months ago

“Very bad service, didn’t have my item and didn’t refund me. Will not use again.”

Helpful Report

Posted 8 months ago

We’re sorry your order hasn’t arrived. Please contact our support team for assistance. We’ll ensure this issue is resolved to the best of our ability, and you receive your order as soon as possible.

Posted 8 months ago

“Absolute joke. My product came with 2 packs of cards in it!! Wtf!!”

Helpful Report

Posted 8 months ago

We apologize for the inconvenience. Please contact our support team so we can assist you further and resolve the issue.

Posted 8 months ago

“this company will take your order for things "in stock" and advertised as "24 hour delivery", and you'll be left waiting. I'm into my third week of chasing my order and they just echo the words "we are waiting for a delivery from another warehouse and it will be with you by the end of the week". it's the third week that I've heard this, I should have read the reviews before ordering. I'll give it one more week and if my items haven't arrived, I'll request a refund (but reading reviews, even that sounds like it will be a chore). You are better off spending your money with a local business who cares.”

Helpful Report

Posted 9 months ago

We’re sorry your order arrived late. Unexpected delays can happen, but we’re working hard to ensure that orders are dispatched as soon as possible. Thank you for your patience. If you require any assistance, please reach out to our customer service team who will be happy to help wherever possible.

Posted 8 months ago

“I placed my order on 14th August, with an expected delivery date between 23rd and 30th August, as one of the games wasn't available at the time. I agreed to this delay because I needed both games before 10th September. However, my order still hasn't been delivered, even though both games have been available online for some time now. I’ve contacted the company multiple times, but my order still hasn’t been dispatched. The reason I was given is that one of the games is in a different warehouse, and they suggested I either cancel the order or pay double the shipping fee to receive it. This is absolutely unacceptable. If I had wanted to pay double shipping, I would have placed two separate orders when one of the games was initially unavailable. It’s now been over 30 days since I placed my order, and I still have no estimated dispatch date. This is beyond frustrating and incredibly poor customer service.”

Helpful Report

Posted 9 months ago

“Worst service i have had. I have contacted multiple times now and each time i the when this 1 part of my order arives it will be shipped the problem is the when it is expected keeps being moved off from "middle of the week, to end of the week, then to begining of next week" the problem is it is your stock, your not aparently waiting for another company to send it to you, it's your 1 site to another site to ship it's been 10 days and as far as i can tell it hasn't moved a jot. I feel like this will be my last ever order with this company.”

Helpful Report

Posted 9 months ago

We’re sorry for the delay in your order’s delivery. Please contact our support team for further assistance should you wish to enquire about the status of your order. We appreciate your patience.

Posted 9 months ago

“Ordered this game 2 years ago just arrived we had forgotten about it and bought one somewhere else”

Helpful Report

Posted 9 months ago

We understand your frustration and apologize for any inconvenience caused. Please reach out to us so we can resolve this issue promptly.

Posted 9 months ago

“I bought a game (Windward) 3 years ago from Hungary. Then I moved to Germany. The game was incomplete. They were telling me for 2 years that they are in contact with the producer and trying to fix that. This year they decided to offer to return it for a refund. I took that option. So I've sent in back and asked them to contact me when it arrives. Like a month later I asked them if it arrived. First they said it didn't so I tried to ask DHL to find it. They couldn't help after it left Germany so I got back to Zatu. Now they told me it arrived long ago and they refunded me. Onto my long terminated hungarian account. They claim it went through but refuse to give me all the details of the transfer (so I have chance to find this transfer) and/or to prove that it was actually completed. I got a tiny cut-out that says successfully authorised. They do not say they won't help or they won't refund me, but they definitely treat it as it only my problem now. So I spent 100£ on nothing. Don't buy nothing from them. You can get something from somewhere else for your money. Nothing is not fun and this service is awful.”

Helpful Report

Posted 9 months ago

“Ordered over £50 worth of games to get a free hat so that I walk around and advertise zatu. Got told I didn’t use a code at check out that was nowhere to be seen on the promo advert. Sent two emails back and forth and yet they still wouldn’t send a hat. I spent hundreds of pounds on games at l zatu, I will not shop here again.”

Helpful Report

Posted 9 months ago

Zatu Games is rated 4.8 based on 42,264 reviews