Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 44,074 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 44,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 3rd October 2025

889

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service. Ordered a game (Heroes of Barcadia) and Add-on back in October. Add-on was in stock and arrived promptly (paid for split delivery as ordered Catan as well). Main game was on backorder with stock expected 1 December. It's now 7th of December and have had no update as to when I can expect my game to arrive. Have emailed several times and have had no proper response - which is rude an unprofessional. Don't list an item on 'backorder'if you don't have an actual order in place and a clear delivery date - list it as out of stock so we know to shop elsewhere. At this stage I have no idea when I will receive my game - if ever. It's doubly frustrating because I could have got a friend to get me a copy in Chicago as there were several Barnes and Noble stores there which had it in stock - but I didn't bother because I was expecting it to be in stock around 1st December and had received no email to suggest the restock would be furthet delayed.”

Helpful Report

Posted 9 months ago

We sincerely apologize for the frustration you've experienced with your order. Your feedback is important, and it helps us improve our service. Please reach out to our customer support team directly, and we’ll do our best to resolve this for you. We appreciate your understanding and hope to have the chance to serve you again.

Posted 9 months ago

“Unfortunately as I have never received the products I ordered, and the company has forgotten what customer service is, they will no longer be getting any business from me. Shame after years of trusted service!”

Helpful Report

Posted 9 months ago

We're truly sorry to hear about the issues you've faced with your recent order. We understand how disappointing it must be to not receive your products, especially after years of trust. Your feedback is important to us, and we want to make things right. Please reach out to our customer service team so we can address this matter directly. Thank you for your loyalty over the years, and we hope to have the opportunity to restore your faith in us.

Posted 9 months ago

“Ordered some paint products from Zatu, as their website stated everything was in stock. Received an order confirmation also stating I would receive my products within a few days. Over a week later nothing had even shipped yet and upon contacting the customer service was told one of the products was not in stock and would not be back in stock for a few months. I was offered to either pay for split shipping, wait, or cancel part of my order. Me pointing out it was their mistake and should not cost me money was completely ignored. Customer service felt like speaking to a chat bot (which it may have been, who knows). Not recommended.”

Helpful Report

Posted 9 months ago

We're truly sorry to hear about your experience with your recent order. It’s disappointing to know that you faced delays and felt our customer service did not meet your expectations. We understand how frustrating this situation can be and appreciate your feedback as it helps us improve. Please don’t hesitate to reach out to us if you’d like to discuss your concerns further. We hope to have the opportunity to serve you again.

Posted 9 months ago

“Can not tell you as still have not received it so I guess we won’t have it for Christmas Last time ordering from you”

Helpful Report

Posted 9 months ago

Thank you for your feedback, and we're sorry to hear that your order hasn't arrived yet. We want to clarify that the item was dispatched on the 21st November, and we always aim to ensure our deliveries reach our customers promptly. We would advise contacting us as soon as any issues such as these arise. Rest assured, we are now looking into this with the courier to understand what went wrong. Please feel free to reach out to us directly if you have any further concerns, and we'll do our best to resolve this as quickly as possible.

Posted 9 months ago

“Unfortunately a company that has forgotten how to treat it's customers and take resposibility for its deliveries. I have used them a lot over the years but never again.....shame.”

Helpful Report

Posted 9 months ago

We're really sorry to hear that you've had a disappointing experience with us. It’s concerning to know that we’ve let you down, especially as a long-time customer. Your feedback is invaluable, and we take it seriously. Please reach out to our customer support team so we can discuss your concerns further and aim to resolve any issues. We appreciate your past support and hope to do better in the future.

Posted 9 months ago

“Item 3+ in stock. Wait a week not dispatched. Phone Zatu, "Item In another warehouse". Wait a week again. Item out of stock. Phone Zatu to cancel order and refund money. Wait a week no refund. This is where I am at with Zatu. I'm sure I will get a refund eventually after some more phone calls.”

Helpful Report

Posted 10 months ago

We're really sorry to hear about your experience. It’s frustrating when things don’t go as planned, and we sincerely apologize for the delays and communication issues you've encountered. Your feedback is important to us, and we’re committed to improving our service. Please reach out to our customer support team, and we'll do our best to ensure that your concerns are addressed and your refund is processed promptly. Thank you for your understanding.

Posted 9 months ago

“I order flip 7 before more than 14 days and its still not delivered”

Helpful Report

Posted 10 months ago

We’re sorry your order hasn’t arrived. Please contact our support team for assistance. We’ll ensure this issue is resolved to the best of our ability, and you receive your order as soon as possible.

Posted 10 months ago

“Preordered MTG Foundations two weeks before release, it's now two weeks after release and it still has not been dispatched. There has been no update e-mail from Zatu to let me know the situation. Interactions with the chat have either been stock responses or empty "Should ship in the next few days" (It didn't) or "We'll look into it and update the product page with information...". I understand supply issues are a thing, but communication is key! Will go elsewhere in future, and recommend my friends do the same.”

Helpful Report

Posted 10 months ago

We're really sorry to hear about the delays with your order and the lack of communication from us. We absolutely understand how important it is to keep our customers informed, especially during these times. Your feedback is crucial, and we take it seriously. Please feel free to reach out to our customer support team, and we will do our utmost to resolve this situation for you. Thank you for your understanding, and we hope to regain your trust in the future.

Posted 10 months ago

“The product that arrived was missing the base game, despite being advertised on the site as base game with expansion. Still not sorted.”

Helpful Report

Posted 10 months ago

We're truly sorry to hear that your order was missing the base game and that this situation remains unresolved. We understand how disappointing it is when expectations aren't met. Please reach out to our customer support team so we can assist you in sorting this out. Your feedback is important to us, and we want to ensure you're taken care of. Thank you for your understanding.

Posted 10 months ago

“I ordered Ice Cool 2 from Zatu in December 2021 and it has still not been sent to me. When I ordered the game they were ‘expecting stock’ and the date kept being pushed back. Then when I chased the order they struggled to find my order number and told me they still hadn’t received stock (at the time a friend managed to get the game from another company so stock was circulating). I have again chased for my game to be sent out - they are showing as currently having stock and still I have had no confirmation my copy has been sent out to me. 3 years ago I paid for Ice Cool 2 and still not received!!!!”

Helpful Report

Posted 10 months ago

We're really sorry to hear about your experience with your order. We understand how frustrating it must be to wait for something you were excited about, especially for such a long time. Your feedback is vital for us to improve, and we appreciate you bringing this to our attention. Please reach out to our customer service team for assistance, as we want to resolve this issue for you as quickly as possible. Thank you for your patience, and we hope to make things right.

Posted 10 months ago

“I did not recieve anything :(”

Helpful Report

Posted 10 months ago

Thank you for taking the time to leave a review with us. We're happy to inform you that your order has been dispatched and is on its way. If you need any further updates or assistance, please don't hesitate to reach out to our customer service team. We're here to help!

Posted 10 months ago

“didnt get the product, yet still getting emails asking me to review it. sent them a mail asking about it, said they are investigating, no further response. so yeah, one star.”

Helpful Report

Posted 10 months ago

We're really sorry to hear that you haven't received your order. Your feedback is essential for us to improve our customer support and ensure a smoother experience in the future. Please feel free to reach out again, as we want to assist as best we can so you can receive your order. Thank you for sharing your concerns with us.

Posted 10 months ago

“Awful customer service waiting times. Awful product information (And incorrect) Claims delays when every other company has the product. Then on a release day, get the product 5 days later when everyone else gets it on release. I'll stop shopping here.”

Helpful Report

Posted 10 months ago

We're really sorry to hear about your experience with our customer service and product delays. It's disappointing to see that we didn't meet your expectations. We value your feedback and will take your comments seriously as we work to improve our processes. If there's anything we can do to assist further, please let us know. Thank you for sharing your concerns, and we hope you'll reconsider shopping with us in the future.

Posted 10 months ago

“Ordered item repeatedly delayed with no information. Ended up cancelling after waiting quite a long time for it.”

Helpful Report

Posted 10 months ago

We're very sorry to hear about the delays you experienced with your order. It's frustrating not to have the information you need when waiting for a purchase, and we understand how disappointing this situation is. Your feedback is valuable to us. If there's anything more we can do, please let us know. Thank you for sharing your experience with us.

Posted 10 months ago

“Took 22 days to deliver 2 in stock items? …….I emailed on day 20 to chase my order for it to be dispatched later that day🙄….is that what it takes? Not impressed.”

Helpful Report

Posted 10 months ago

We're really sorry to hear about the delay with your order. It's certainly not the experience we want for our customers, and we understand your frustration. We appreciate you bringing this to our attention, and we will use your feedback to improve our dispatch processes. If there's anything we can do to help or if you have any further questions, please don’t hesitate to reach out. Thank you for sharing your concerns.

Posted 10 months ago

“the package contained a damaged and missing element (the detached hand was not even in the ziplock bag), now I will have to sculpt the hand with my own materials. 😔”

Helpful Report

Posted 10 months ago

We're really sorry to hear that your package arrived with a damaged and missing element. We understand how frustrating it must be to have to address that on your own. Your feedback is important, and we'll take your experience into consideration as we strive to improve our packaging and product quality. Please contact our customer service team who will be able to assist further in resolving this for you. Thank you for sharing your thoughts with us.

Posted 10 months ago

“I have never had an issue with Zatu before, but when something went wrong with my latest order their response was awful. I made an error with my delivery address due to auto-complete altering my previously entered address when I filled in my card details. I only noticed this when I received my order confirmation, but instantly raised a ticket as this was the only means of contacting Zatu on a Saturday. Sadly Zatu's processes did not spot this before they dispatched my package. The following day (I had paid for next day delivery as it was wanted quickly) Royal Mail could not deliver as it was an invalid address. The games were finally returned to Zatu on the following Wednesday (4 days after ordering was submitted), so I called Zatu to arrange redelivery. I was forced to pay a further £3 for the privilege of having my package delivered to the correct address, but I was told it should be with me in the next couple of days. When this time period passed, I called again and was told that they couldn't do anything as it was up to the warehouse to sort it out and I should be patient. The following Tuesday when my games still hadn't arrived (10 days after I placed my next day delivery) I started a webchat with Amy, who is the sole person from Zatu to come out of this sorry tale with any praise. She sought to chase people down and ensure that my delivery was sent asap and to her credit it arrived the following day. The games were supposed to be a birthday present and they arrived a week after the birthday, which is unacceptable when I paid for next day delivery (and then paid again).”

Helpful Report

Posted 10 months ago

We're really sorry to hear about the issues you experienced with your order. It's frustrating when things don't go as planned, especially when timely delivery is important for a special occasion. We appreciate your detailed feedback regarding the auto-complete error and the communication challenges you faced. It's clear that we fell short this time, and that’s not the experience we want for our customers. Thank you for acknowledging the efforts of the team, and please know that we will take your comments on board to improve our processes moving forward. If you need further assistance, don’t hesitate to get in touch with our customer service team.

Posted 10 months ago

“I would say how the items were if they had been delivered to me. I hope that they're being sent at all”

Helpful Report

Posted 10 months ago

We're really sorry to hear that you've not received your items yet. We understand how important it is to receive your order on time, and it's frustrating when communication isn't clear. Your feedback is crucial for us to improve our processes. Please reach out to our customer service team so we can look into this for you. Thank you for bringing this to our attention, and we hope to resolve this matter swiftly.

Posted 10 months ago

“Very poor communication from Zatu and slow dispatch time. They also used yodal as a courier who were absolutely dreadful, lying about trying to deliver the item then just not turning up on numerous occasions and no way to contact them.”

Helpful Report

Posted 10 months ago

We're truly sorry to hear about your experience. It’s disappointing to learn that our customer service and response times fell short of your expectations. We value all of our customers and strive to provide a seamless experience, from browsing to post-purchase support. Your feedback about promotions and refunds is crucial for us to improve. We appreciate your thoughts and hope to restore your faith in us going forward. Thank you for sharing your concerns.

Posted 10 months ago

“Sent nothing”

Helpful Report

Posted 10 months ago

We're really sorry to hear that you haven't received anything from us. We understand how disappointing this must be, and it's certainly not the experience we aim to provide. Your feedback is important, and we would appreciate the opportunity to assist you. Please reach out to our customer service team, and we'll do our best to resolve the issue for you promptly. Thank you for bringing this to our attention.

Posted 10 months ago

Zatu Games is rated 4.8 based on 44,074 reviews