Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 44,082 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 44,082 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 3rd October 2025

889

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent nothing”

Helpful Report

Posted 10 months ago

We're really sorry to hear that you haven't received anything from us. We understand how disappointing this must be, and it's certainly not the experience we aim to provide. Your feedback is important, and we would appreciate the opportunity to assist you. Please reach out to our customer service team, and we'll do our best to resolve the issue for you promptly. Thank you for bringing this to our attention.

Posted 10 months ago

“Poor communication, had my money for 3 months and no product sent. Ordered an item on in early September but it had just gone out of stock so was placed as a pre order. I paid in full for the item and checked the website regularly for stock updates. The item had a notice on its page saying ‘restock on 10th November 2024’, although I was disappointed to wait I was patient as I spent over £120 on the item and I was desperate to get hold of it. On 10th November I checked the website only to see that the item was simply listed as out of stock and no further information available, I emailed querying whether I was actually going to receive the goods I have paid for only to be told there is an issue with supply and procurement are trying to get hold of the item. As it was produced in a limited run I doubt I will ever receive the item unless zatu pay a scalper on eBay almost double what I’ve already paid thinking I would receive the product as promised. Really disappointed.”

Helpful Report

Posted 10 months ago

We're truly sorry to hear about your frustrating experience. It’s disheartening to know that our communication wasn't up to par and that you've faced uncertainty regarding your order. We understand how disappointing it is to wait for an item you were excited about. Please know that your feedback is invaluable and will help us improve moving forward. We encourage you to reach out to our customer service team so we can assist you with this matter directly. Thank you for sharing your concerns, and we hope to provide you with a better experience in the future.

Posted 10 months ago

“13/10/24 I order WFP Enemy within campaign-Vol 4 Horned Rat collectors Edition and Alien RPG building Better Worlds. Both are listed in stock with stock levels of 3+. 29/10/24 Informed books are been sent 2 plus weeks after ordering them. 01/11/24 Received parcel, packed in poor book envelope especially for the weight of the books with no packaging to stop books sliding about. I take photos and inform zatu. 05/11/24 Hear from Zatu CS with details to print off documents for return (no printer) but I can sort the return out via royal mail online so that is a positive. I write down order details, book titles and include with returned books 07/11/24 Royal Mail pick up parcel to return and is delivered to Zatu day after 08/11/24 14/11/24 Writing this review, heard nothing back from Zatu, not even acknowledgement they received the book back. When I informed Zatu of the damaged books they were both still in stock but checking today they are no longer. So a month later from the initial order I'm left with no info on whether I will be refunded or books will be replaced. This really should have been a priority when I initially informed you of the damage, poor packaging and suppled photo. I used to order from Zatu now and then but have used them maybe only 4 times in the past two years and those 4 orders were all badly packaged, fortunately outside of a scuffed board game box they survived transit. Zatu return policy is extremely poor, clearly when something goes wrong their response and non-action to resolve it is just poor. Please do a better job of packaging the items and sending them in a decent box.”

Helpful Report

Posted 10 months ago

We're really sorry to hear about your recent experience with us and appreciate your feedback. It's disappointing to learn that the packaging and communication fell short of your expectations. We aim to ensure that every order arrives safely and securely. Please reach out to our customer service team, as we want to address your concerns regarding the return and refund process. Your insights are crucial for us to improve our service, and we appreciate you taking the time to share them. Thank you for your patience, and we hope to resolve this matter swiftly.

Posted 10 months ago

“Fraudulent company. Never in my life have I had to provide of ID and address verification for an order online that has been paid with a credit card. This smells of fraud wanting to obtain my personal details. My order was a little over £150. Ridiculous”

Helpful Report

Posted 10 months ago

We're sorry to hear that you're feeling this way about your experience with us. We take the security of our customers' information very seriously, which is why we sometimes need to verify details for larger orders. We understand that this might feel inconvenient; however, it’s intended to protect our customers. We appreciate your feedback and hope you’ll consider giving us another chance in the future. Thank you for sharing your thoughts.

Posted 10 months ago

“Paid for a Pre-Order 3 Months advance. Release date comes and passes with no shipment. My email wasn't replied to, eventually through social media I was told there would be a delay, of an unspecified duration. If you're aware of an issue, reach out to your affected customers.”

Helpful Report

Posted 10 months ago

We're very sorry to hear about your experience with us, Ashley. It’s frustrating when communication isn’t timely, and we understand how important it is to keep our customers informed. Your feedback highlights an area we need to improve, and we appreciate you bringing this to our attention. Please reach out to our customer service team, and we will do everything we can to assist you. Thank you for your patience, and we hope to make this right for you.

Posted 10 months ago

“First time using Zatu, placed my order for an item that was listed as in stock and given an estimated delivery date of 5-6 working days. On the 5th day I still had not recieved confirmation of it being dispatched, so I logged on to check my order only to find out that the item is now not in stock. The estimated restock date is currently looking like some time next year. All of this with zero communication from Zatu, I am currently awaiting a refund and for my oder to be cancelled. Upon leaving this review I can see I am not the only one to end up in this situation. Safe to say I wont be using Zatu again in the future”

Helpful Report

Posted 10 months ago

We're very sorry to hear about your experience with your order. It’s frustrating to find an item out of stock after expecting it to be dispatched, and we truly apologize for the lack of communication. Your feedback is invaluable as it highlights areas for us to improve. Please know that we're looking into this and want to ensure a swift resolution for you. Thank you for reaching out and sharing your thoughts; we hope to regain your trust in the future.

Posted 10 months ago

“Absolutely terrible. Zatu lost my order and didn't even know that until I told them. Then they opened an investigation that took 10 more days. Responses from them took several days if not longer. The order actually showed up 6 weeks after they shipped it and after they had declared it lost.I had already ordered and received the game elsewhere and was already asking about a refund. I sent the order back on the next shipping day, and they confirmed they received it the day after that. Then they told me that even though they had the order, I had to wait for my refund until they could ship their own order back to themselves overseas. No customer should have to wait for them to send a package to themselves while keeping the customer's refund like ransom money. Then they sent no word for weeks. After I contacted them, it seems that they have lost the order again, while sending it to themselves. They are opening another investigation. I still have no refund. It has been 2 1/2 months since the shipped the order. I would have contacted them directly... but the contact us section just has pictures where they refer to themselves as "Dungeon Masters" etc. I will probably get back my money at some point, but I will never get back the time they have wasted.”

Helpful Report

Posted 10 months ago

We're truly sorry to hear about the difficulties you've faced with your order. Your experience is clearly not the level of service we strive to provide, and we understand how frustrating this situation must be for you. We appreciate your patience during this time and want to assure you that we're actively working to address these issues. Please reach out to us directly through our contact methods, and we'll do our best to resolve your concerns as quickly as possible. Thank you for your understanding.

Posted 10 months ago

“I haven’t received my order I order this in October the 2nd and still have not had any response from you and can’t get hold of anybody”

Helpful Report

Posted 10 months ago

We're very sorry to hear that you haven't received your order and that you're having trouble getting in touch with us. Your experience is important to us, and we understand how frustrating this must be. We are currently looking into this situation, and we appreciate your patience. Please reach out to us via email or through our website, and we'll do our best to assist you as soon as possible. Thank you for your understanding.

Posted 10 months ago

“Poor packaging on both my orders, boxes with items rattling aroun inside. Plus I have had a huge amount of Spam phone calls since placing orders with you, coincidence? Or are you selling on my information? Good delivery speed and price but you need to improve your packaging.”

Helpful Report

Posted 11 months ago

We appreciate your feedback and are truly sorry to hear about the issues with the packaging of your orders. It's essential to us that your items arrive safely, and we'll be looking into this matter to ensure a better experience in the future. Regarding the spam calls, we take your privacy seriously and do not sell customer information. Thank you for your comments about our delivery speed and pricing; we’re glad to hear you were satisfied with those aspects. Please feel free to reach out if you need any further assistance.

Posted 11 months ago

“Very bad!! Got send something way different then was displayed on the pictures, after that trying to contact them almost impossible, got it done via mail i was supposed to get a reply in 48 hours and its been already 5 days still no reply.”

Helpful Report

Posted 11 months ago

We're sorry to hear that your experience was less than satisfactory. Your feedback helps us improve. Please contact us directly so we can address any unresolved queries you might have.

Posted 11 months ago

“Delivery was supposed to arrive in 3-4 days. It has been 3 weeks and I still have not recieved my order. Highly do not recommend using this site.”

Helpful Report

Posted 11 months ago

We're really sorry to hear about the delay with your order. We understand how frustrating this situation can be, and we sincerely apologize for not meeting your expectations with our delivery timeline. Your feedback is important to us, and we will take this on board to improve our shipping process. Please feel free to reach out to our customer service team for further assistance.

Posted 11 months ago

“Still waiting for delivery of two games. One went to second wave and I was not informed and the other one is sitting on a shelf, in stock. Have been waiting since August. Have tried to email twice. No reply. Asked for a refund. No reply. Very poor service.”

Helpful Report

Posted 11 months ago

We understand your frustration and apologize for any inconvenience caused. I can see that our customer support team responded to your latest query on 10/10/2024 - please reach out to us so we can resolve any issues promptly.

Posted 11 months ago

“Prices look good but customer service is absolutely dreadful. I ordered something and it was never dispatched. Email contact was abysmally slow and took several weeks to refund my order. I tried to call them to sort it out quicker but they never picked up the phone. I ended up cancelling the order 3 weeks after ordering. Never dispatched.”

Helpful Report

Posted 11 months ago

We’re sorry your order arrived late. Unexpected delays can happen, but we’re working hard to ensure that your order is dispatched as soon as possible for you. Thank you for your patience.

Posted 11 months ago

“Zatu are a joke, they sell things as ‘in stock’ yet they are not, they dispatch from a different warehouse, and they do not say this, I’ve been wiring for over 2 weeks for an order that was ‘in stock and will arrive in 3 days’, now trying to get a refund…… let’s see how easy that is. So not shop here, this is not a good company. I will go through PayPal if they do not refund me.”

Helpful Report

Posted 11 months ago

Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. We’re constantly working to improve and hope to serve you better in the future. Please contact our customer service team and we will be happy to assist wherever possible.

Posted 11 months ago

“I have NOT RECEIVED the items!!”

Helpful Report

Posted 11 months ago

We’re sorry your order hasn’t arrived. Sometimes, delays occur due to unforeseen circumstances that can be outside our control. Please contact our customer support team for an update on your order’s status.

Posted 11 months ago

“The game wasn't delivered to the intended recipient as Zatu left off the first line of the address and delivered it to the wrong block of flats. It took them over a week to respond to my complaint about this and then more another week before they gave me a refund and then it was only a partial one. Very poor customer service. Not recommended!”

Helpful Report

Posted 11 months ago

We're sorry to hear about your experience. Please reach out to our customer service team so we can make things right. Your satisfaction is important to us. We hope to have the opportunity to serve you again.

Posted 11 months ago

“Order took over a month to be delivered even though was listed as ‘in stock’”

Helpful Report

Posted 11 months ago

We’re sorry that your experience wasn’t what you expected. Please know that we take your feedback seriously and are working to improve. If you need any further assistance, please don’t hesitate to contact our customer service team.

Posted 11 months ago

“Normally zatu are great but this time it is the worst. Ive been waiting over 6 months for my order. My order is also a preordered that was made months before the release date. I keep messaging them after a few months go by and they keep telling me the same story that they have not received the product from their supplier and for me to keep waiting. This is insane. Its been over half a year! I didnt want to write this bad review but they left me no choice and people should know what they can expect when preodering from zatu.”

Helpful Report

Posted 11 months ago

Thank you for your honest feedback. We apologize for the delay with your order. Whilst we aim to dispatch all orders as promptly as possible, external factors can sometimes affect our delivery times. Please contact our customer support team who will be happy to assist as best they can. Thank you for your patience.

Posted 11 months ago

“I am waiting for my order, which I placed almost three months ago. Everything should be in stock. But after two messages, the only answer is that it is in a different warehouse. I am very unhappy I don't have the stuff I paid for the event...”

Helpful Report

Posted 11 months ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will investigate this with our warehouse team to prevent similar issues from affecting our customers in the future.

Posted 11 months ago

“Normally fantastic service, however I must highlight this, I've placed an order a month ago, for frostgrave books, all items showing +3 in stock, after the ETA lapsed, I reached out, and was promptly informed they were at another warehouse, and would be dispatched shortly, I left it another week, their stock still showing +3 in stock for all, no change, I've since been advised it was escalated to management, week later and nothing, the prompt replies have stopped too....very disappointing for what has been a fantastic experience to this point, Zatu please review your stock lines for frostgrave product, it is misleading to customers!!! I'm still waiting for your dispatch notification”

Helpful Report

Posted 11 months ago

We’re sorry to hear that your order has not been delivered yet. Please reach out to our customer service team so we can address this issue urgently and ensure you receive your order.

Posted 11 months ago

Zatu Games is rated 4.8 based on 44,082 reviews