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Zatu Games Reviews

4.8 Rating 34,829 Reviews

95 %

of reviewers recommend Zatu Games

Company Reviews

Product Reviews

4.8

Based on 34,829 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

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Zatu Games 5 star review on 31st May 2024

Zatu Games 5 star review on 20th May 2024

Zatu Games 5 star review on 19th May 2024

Zatu Games 5 star review on 19th May 2024

Zatu Games 5 star review on 15th May 2024

Zatu Games 5 star review on 14th May 2024

Zatu Games 5 star review on 11th May 2024

718

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been waiting for my Olivia playmat for over 1 1/2 years now. This is becoming ridiculous. Date keeps changing and magically no information can be given. I am NEVER buying from this place again. I am still waiting due to how sentimental this playmat is to me for my set. It's more than just a playmat to me. It is a memorial set in memory of my sons friend that passed away at 18 years old. That is the only reason I still want it at this point.”

Posted 6 months ago

“Placed an order on the 16/11/2023. Today it's 25/11/2023 and I still haven't received anything.”

Posted 6 months ago

“Awful just awful. Over 2 weeks now and no order. Son's birthday tomorrow - apparently one item at a separate warehouse - how that delays things for 2 weeks I don't know. Sensible option maybe would to be send part of the order out that they do have but no, they've sent nothing. The ticket system is awful as noone replies for days. I've asked them to cancel it so I can try and order elsewhere to save the birthday but nope - just silence. I have had to now put in a claim with my bank to try and get my money back and I will never ever use this company again. I am curious where this blooming warehouse is that one of the games is at - as it's taking so long it must be in new Zealand...... Seriously though I cant express enough how utterly let down and disappointed I am.”

Posted 6 months ago

“Very Poor & Slow Customer Service, Avoid if possible.”

Posted 6 months ago

“Disgusting customer service. Waited over a month for my delivery to be told they don’t have the item. Childish, robotic staff with no idea about decent service.”

Posted 6 months ago

“Ordered two in stock items 31/10/23 which were not dispatched until the 20/11/23!! Very poor processing time”

Posted 6 months ago

“Paid for next day delivery and finally got item 5 days later. Wrote 3 emails explaining this with only 1 reply saying they would return my next day delivery fee. Which they still haven’t!”

Posted 6 months ago

“Apparently in stock items ordered nearly 3 weeks ago and still no sign of them despite contacting and chasing twice.”

Posted 6 months ago

“Backorder item ordered at beginning of July, stil not delivered in November”

Posted 6 months ago

“Item was showing in stock, delivery 2 to 3 days. Chased after a week to be told it's in a different warehouse and will becoming soon. Finally dispatched after 2 weeks. Won't be using again.”

Posted 6 months ago

“Preordered something almost a year ago when it was “available “ and not only did it never become available but no one from the company reached out to offer a refund or a different solution. Quick to take your money. Not quick to return it when they will never get the product.”

Posted 6 months ago

“Yodel driver not delivered the package twice, while we were at home”

Posted 6 months ago

“The shop messed up my order, didnt send one box (Darkest Dungeon Strongbox - all the minis) which was advertised as included. Upon contacting them it took them weeks to respond and complete a "formal investigation". Eventually they responded after chasing updates on chat and phone. They sent me a picture as proof to let me know everything was in order, although on the picture you could clearly see the item was not on the picture. Clearly an attempt to see if i would let the dispute go. After mentioning ODR/ADR, more than a month back and forth, false promises, missed deadlines, they finally agreed to send a replacement. Which was agreed upon 2 weeks ago and it's still havent received what i paid for more than a month ago and the customer service keeps coming up with excuses and push the expected delivery to the next weeks. Horrible customer service.”

Posted 6 months ago

“Yeah, they're cheap but woe betide you if there are any problems. They take over two weeks to respond to queries and they're utterly useless. I wasted £10 with these fools because of their broken website and they refused to do anything about it. Go with someone else.”

Posted 6 months ago

“My previous experiences with ZATU games had been very very positive. This included matters of pricing, packaging, delivery and customer service. Sadly, my last 2 orders with the company have been at first disappointing to most recently angering! The first is the delivery time of GMTs North Africa 41. Everybody else has now had this game for 3 months. ZATU keep putting delivery time back and back and having still not arrived, its now been put back to December! Shocking! The second was another game ordered and waited for 5 months before cancelling. Again a GMT game and whilst shown as not in stock it WAS at GMT in stock. As ZATU had received orders from GMT over those 5 months, I am unclear why ZATU could not have asked for a copy of the game to be included in the most recent pallets? Having cancelled and assured a refund was organised, I checked back 10 days later to find that it had been forgotten!! So they refunded me again (apparently) but this time I asked to let me know what card was being refunded as it was tiresome checking all my accounts. Each time I ask them this, all I get back is "Refund will take 5-10 days". After 4 attempts, I still receive the same answer and nobody telling me where its being refunded to? Incidentally, the refund is still not here.”

Posted 6 months ago

“Placed a back order in September with delivery scheduled for end of October. After not hearing anything I checked the status and its now down as end of December. No communication from the company to explain. Requested a refund which they say will take 5 to 10 days to process (it's with PayPal). This length of time is a joke in this day and age, they just want to keep my money for even longer!”

Posted 6 months ago

“Currently no games delivered and no reply from support”

Posted 6 months ago

“slow delivery and communication response...”

Posted 6 months ago

“Only took 3.5 years for the item to arrive!”

Posted 6 months ago

“The wrong action figure was sent to me ? Very disappointed with the service as it's the first time I have used it .So don't know if I will use it again.”

Posted 6 months ago

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Zatu Games is rated 4.8 based on 34,829 reviews