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Zatu Games Reviews

4.8 Rating 34,363 Reviews

95 %

of reviewers recommend Zatu Games

Company Reviews

Product Reviews

4.8

Based on 34,363 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

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Zatu Games 5 star review on 3rd May 2024

Zatu Games 5 star review on 3rd May 2024

Zatu Games 5 star review on 3rd May 2024

Zatu Games 5 star review on 1st May 2024

Zatu Games 5 star review on 30th April 2024

Zatu Games 5 star review on 30th April 2024

Zatu Games 5 star review on 29th April 2024

705

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Whilst I absolutely appreciate that when you place an order which has a back order product it could take 2 months or a little more, I did not expect to have to be still waiting 20 months later. All communication just kept saying the would find out more info. The stock expected date kept getting pushed back and a birthday present bough for a 16th birthday present still hasnt been received, he is nearly 18. This is very poor service. Whilst they have now refunded me the item on back order so they can send the actual game (at my request not their suggestion) they then had the cheek to say they have despatched it on the next day delivery offer (it's what they are currently offering on ALL orders) as a gesture of goodwill. That is an absolute p@#$ take. Like I should be grateful they are getting it to me in 24 hours when we have waited nearly 2 years. I will never buy from the again!”

Posted 4 months ago

“Ggttyyyhhrff do gtrrr”

Posted 4 months ago

“2 weeks on and item only just been dispatched. Concerned may not be here for Xmas now :(”

Posted 4 months ago

“Very annoyingly, it is obvious that the boxed game had been opened and possibly played!”

Posted 4 months ago

“Not recieved it yet as still with yodel”

Posted 4 months ago

“I ordered a game on the 24th November. Yodel lost the parcel and Zatu have not sent a new game or refunded the money (£77!). It has now been 9 days since a representative from Zatu was in touch despite me repeatedly trying to get someone to respond. It's been very disappointing, and I'm especially annoyed that I'm still out of pocket this close to Christmas.The game was going to be a Christmas present for a child and I cannot afford to purchase a new one.”

Posted 4 months ago

“Review based off recent order only. Previous experience been good but this time game was damaged. (Box pierced through). To be fair bit usual with a company I usually trust”

Posted 4 months ago

“I haven’t received my order yet and you are already sending me a review request. That’s weird.”

Posted 4 months ago

“Dreadful service. They cancelled my order without telling me and took the money. As yet I’m waiting for any sort of reply as to what has happened to my order or money that I have been charged. Customer services are incredibly slow. As a result of all of this we do not have a Christmas present.”

Posted 4 months ago

“I ordered a Christmas gift of a game on December 11. Order number 1002944119. I never received an email confirmation and I never received a shipping notification either. I checked my junk mail so it isn’t in there. Fortunately I always take a screen shot of the order confirmation when I order online so I have my order number. My card was also charged. I have reached out to customer service twice and no response. Yet I received an email asking to review my recent purchase twice! So here is my review. I am not happy with Zatu. They used to be wonderful but their IT isn’t good now and their customer service is non existent. If the game doesn’t arrive this week I will be disputing the charge on my credit card and I’ve purchased another gift for that person too. Zatu used to be great but I won’t be ordering again after this.”

Posted 4 months ago

“Pais for next day delivery, first delivery attemep was not made until 3 days later. Srill o response to any emails asking for an uorate on shipping.”

Posted 4 months ago

“Not happy. My parcel didn’t arrive”

Posted 4 months ago

“No reply until today ordered 2 weeks ago! Can't update me. Very unprofessional!”

Posted 4 months ago

“I’ve ordered a boardgame 1 months ago, and I still haven’t got it (they say it will arrive within 5 working days) and I haven’t get still that time from the customerservice any information, when it will arrive.”

Posted 4 months ago

“Still waiting after 1 year for my order, despite the product is for sale on website?”

Posted 4 months ago

“Sadly i havenstad received my order yet.”

Posted 4 months ago

“Sadly Zatu Games uses Yodel as their courier and our order arrived late (despite claiming it had been delivered one evening, it arrived the day after). Zatu Games Customer Services did nothing to ease my concerns with the missing package during this time. Would NEVER shop with again.”

Posted 4 months ago

“Extremely disappointed with Zatu Games. Ordered a specific item for Christmas, received a cheaper, different product. Customer service denied the mistake. Inconvenient return process with non-functional link for Croatian addresses and expected me to pay for return shipping. Lost time and additional costs incurred. Decided against returning due to the hassle. Will not recommend due to this negative experience.”

Posted 4 months ago

“Zatu is really going downhill. No longer reliable and increasingly poor customer practices. I bought an in stock game mid November that was supposed to be dispatched in time for Christmas. A whole two weeks later I received a message saying it was now out of stock. So for two weeks Zatu must have been taking orders saying a game was in stock when they had actually sold out. To make matters worse they did not refund me the full price I paid for the game once I cancelled the order. I then had to buy the game from somewhere else which overall was more expensive. Really unhappy with the service. A friend recently ordered and paid for a game only to be contacted by Zatu asking for more money before they dispatched it! I've never known a company operate like that.”

Posted 4 months ago

“Pleased with the game but the delivery service, Yodel, was dreadful. I won't be shopping at Zatu again until the carrier is not Yodel.”

Posted 4 months ago

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Zatu Games is rated 4.8 based on 34,363 reviews