Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 42,248 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 42,248 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 14th June 2025

Jefte L

Zatu Games 5 star review on 12th June 2025

Kelly F

Zatu Games 5 star review on 10th June 2025

Tony W

872

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product that arrived was missing the base game, despite being advertised on the site as base game with expansion. Still not sorted.”

Helpful Report

Posted 6 months ago

We're truly sorry to hear that your order was missing the base game and that this situation remains unresolved. We understand how disappointing it is when expectations aren't met. Please reach out to our customer support team so we can assist you in sorting this out. Your feedback is important to us, and we want to ensure you're taken care of. Thank you for your understanding.

Posted 6 months ago

“I ordered Ice Cool 2 from Zatu in December 2021 and it has still not been sent to me. When I ordered the game they were ‘expecting stock’ and the date kept being pushed back. Then when I chased the order they struggled to find my order number and told me they still hadn’t received stock (at the time a friend managed to get the game from another company so stock was circulating). I have again chased for my game to be sent out - they are showing as currently having stock and still I have had no confirmation my copy has been sent out to me. 3 years ago I paid for Ice Cool 2 and still not received!!!!”

Helpful Report

Posted 6 months ago

We're really sorry to hear about your experience with your order. We understand how frustrating it must be to wait for something you were excited about, especially for such a long time. Your feedback is vital for us to improve, and we appreciate you bringing this to our attention. Please reach out to our customer service team for assistance, as we want to resolve this issue for you as quickly as possible. Thank you for your patience, and we hope to make things right.

Posted 6 months ago

“I did not recieve anything :(”

Helpful Report

Posted 6 months ago

Thank you for taking the time to leave a review with us. We're happy to inform you that your order has been dispatched and is on its way. If you need any further updates or assistance, please don't hesitate to reach out to our customer service team. We're here to help!

Posted 6 months ago

“didnt get the product, yet still getting emails asking me to review it. sent them a mail asking about it, said they are investigating, no further response. so yeah, one star.”

Helpful Report

Posted 6 months ago

We're really sorry to hear that you haven't received your order. Your feedback is essential for us to improve our customer support and ensure a smoother experience in the future. Please feel free to reach out again, as we want to assist as best we can so you can receive your order. Thank you for sharing your concerns with us.

Posted 6 months ago

“Awful customer service waiting times. Awful product information (And incorrect) Claims delays when every other company has the product. Then on a release day, get the product 5 days later when everyone else gets it on release. I'll stop shopping here.”

Helpful Report

Posted 6 months ago

We're really sorry to hear about your experience with our customer service and product delays. It's disappointing to see that we didn't meet your expectations. We value your feedback and will take your comments seriously as we work to improve our processes. If there's anything we can do to assist further, please let us know. Thank you for sharing your concerns, and we hope you'll reconsider shopping with us in the future.

Posted 6 months ago

“Ordered item repeatedly delayed with no information. Ended up cancelling after waiting quite a long time for it.”

Helpful Report

Posted 6 months ago

We're very sorry to hear about the delays you experienced with your order. It's frustrating not to have the information you need when waiting for a purchase, and we understand how disappointing this situation is. Your feedback is valuable to us. If there's anything more we can do, please let us know. Thank you for sharing your experience with us.

Posted 6 months ago

“Took 22 days to deliver 2 in stock items? …….I emailed on day 20 to chase my order for it to be dispatched later that day🙄….is that what it takes? Not impressed.”

Helpful Report

Posted 6 months ago

We're really sorry to hear about the delay with your order. It's certainly not the experience we want for our customers, and we understand your frustration. We appreciate you bringing this to our attention, and we will use your feedback to improve our dispatch processes. If there's anything we can do to help or if you have any further questions, please don’t hesitate to reach out. Thank you for sharing your concerns.

Posted 6 months ago

“the package contained a damaged and missing element (the detached hand was not even in the ziplock bag), now I will have to sculpt the hand with my own materials. 😔”

Helpful Report

Posted 6 months ago

We're really sorry to hear that your package arrived with a damaged and missing element. We understand how frustrating it must be to have to address that on your own. Your feedback is important, and we'll take your experience into consideration as we strive to improve our packaging and product quality. Please contact our customer service team who will be able to assist further in resolving this for you. Thank you for sharing your thoughts with us.

Posted 6 months ago

“I have never had an issue with Zatu before, but when something went wrong with my latest order their response was awful. I made an error with my delivery address due to auto-complete altering my previously entered address when I filled in my card details. I only noticed this when I received my order confirmation, but instantly raised a ticket as this was the only means of contacting Zatu on a Saturday. Sadly Zatu's processes did not spot this before they dispatched my package. The following day (I had paid for next day delivery as it was wanted quickly) Royal Mail could not deliver as it was an invalid address. The games were finally returned to Zatu on the following Wednesday (4 days after ordering was submitted), so I called Zatu to arrange redelivery. I was forced to pay a further £3 for the privilege of having my package delivered to the correct address, but I was told it should be with me in the next couple of days. When this time period passed, I called again and was told that they couldn't do anything as it was up to the warehouse to sort it out and I should be patient. The following Tuesday when my games still hadn't arrived (10 days after I placed my next day delivery) I started a webchat with Amy, who is the sole person from Zatu to come out of this sorry tale with any praise. She sought to chase people down and ensure that my delivery was sent asap and to her credit it arrived the following day. The games were supposed to be a birthday present and they arrived a week after the birthday, which is unacceptable when I paid for next day delivery (and then paid again).”

Helpful Report

Posted 6 months ago

We're really sorry to hear about the issues you experienced with your order. It's frustrating when things don't go as planned, especially when timely delivery is important for a special occasion. We appreciate your detailed feedback regarding the auto-complete error and the communication challenges you faced. It's clear that we fell short this time, and that’s not the experience we want for our customers. Thank you for acknowledging the efforts of the team, and please know that we will take your comments on board to improve our processes moving forward. If you need further assistance, don’t hesitate to get in touch with our customer service team.

Posted 6 months ago

“I would say how the items were if they had been delivered to me. I hope that they're being sent at all”

Helpful Report

Posted 6 months ago

We're really sorry to hear that you've not received your items yet. We understand how important it is to receive your order on time, and it's frustrating when communication isn't clear. Your feedback is crucial for us to improve our processes. Please reach out to our customer service team so we can look into this for you. Thank you for bringing this to our attention, and we hope to resolve this matter swiftly.

Posted 6 months ago

“Very poor communication from Zatu and slow dispatch time. They also used yodal as a courier who were absolutely dreadful, lying about trying to deliver the item then just not turning up on numerous occasions and no way to contact them.”

Helpful Report

Posted 6 months ago

We're truly sorry to hear about your experience. It’s disappointing to learn that our customer service and response times fell short of your expectations. We value all of our customers and strive to provide a seamless experience, from browsing to post-purchase support. Your feedback about promotions and refunds is crucial for us to improve. We appreciate your thoughts and hope to restore your faith in us going forward. Thank you for sharing your concerns.

Posted 6 months ago

“Sent nothing”

Helpful Report

Posted 7 months ago

We're really sorry to hear that you haven't received anything from us. We understand how disappointing this must be, and it's certainly not the experience we aim to provide. Your feedback is important, and we would appreciate the opportunity to assist you. Please reach out to our customer service team, and we'll do our best to resolve the issue for you promptly. Thank you for bringing this to our attention.

Posted 6 months ago

“Poor communication, had my money for 3 months and no product sent. Ordered an item on in early September but it had just gone out of stock so was placed as a pre order. I paid in full for the item and checked the website regularly for stock updates. The item had a notice on its page saying ‘restock on 10th November 2024’, although I was disappointed to wait I was patient as I spent over £120 on the item and I was desperate to get hold of it. On 10th November I checked the website only to see that the item was simply listed as out of stock and no further information available, I emailed querying whether I was actually going to receive the goods I have paid for only to be told there is an issue with supply and procurement are trying to get hold of the item. As it was produced in a limited run I doubt I will ever receive the item unless zatu pay a scalper on eBay almost double what I’ve already paid thinking I would receive the product as promised. Really disappointed.”

Helpful Report

Posted 7 months ago

We're truly sorry to hear about your frustrating experience. It’s disheartening to know that our communication wasn't up to par and that you've faced uncertainty regarding your order. We understand how disappointing it is to wait for an item you were excited about. Please know that your feedback is invaluable and will help us improve moving forward. We encourage you to reach out to our customer service team so we can assist you with this matter directly. Thank you for sharing your concerns, and we hope to provide you with a better experience in the future.

Posted 6 months ago

“13/10/24 I order WFP Enemy within campaign-Vol 4 Horned Rat collectors Edition and Alien RPG building Better Worlds. Both are listed in stock with stock levels of 3+. 29/10/24 Informed books are been sent 2 plus weeks after ordering them. 01/11/24 Received parcel, packed in poor book envelope especially for the weight of the books with no packaging to stop books sliding about. I take photos and inform zatu. 05/11/24 Hear from Zatu CS with details to print off documents for return (no printer) but I can sort the return out via royal mail online so that is a positive. I write down order details, book titles and include with returned books 07/11/24 Royal Mail pick up parcel to return and is delivered to Zatu day after 08/11/24 14/11/24 Writing this review, heard nothing back from Zatu, not even acknowledgement they received the book back. When I informed Zatu of the damaged books they were both still in stock but checking today they are no longer. So a month later from the initial order I'm left with no info on whether I will be refunded or books will be replaced. This really should have been a priority when I initially informed you of the damage, poor packaging and suppled photo. I used to order from Zatu now and then but have used them maybe only 4 times in the past two years and those 4 orders were all badly packaged, fortunately outside of a scuffed board game box they survived transit. Zatu return policy is extremely poor, clearly when something goes wrong their response and non-action to resolve it is just poor. Please do a better job of packaging the items and sending them in a decent box.”

Helpful Report

Posted 7 months ago

We're really sorry to hear about your recent experience with us and appreciate your feedback. It's disappointing to learn that the packaging and communication fell short of your expectations. We aim to ensure that every order arrives safely and securely. Please reach out to our customer service team, as we want to address your concerns regarding the return and refund process. Your insights are crucial for us to improve our service, and we appreciate you taking the time to share them. Thank you for your patience, and we hope to resolve this matter swiftly.

Posted 6 months ago

“Fraudulent company. Never in my life have I had to provide of ID and address verification for an order online that has been paid with a credit card. This smells of fraud wanting to obtain my personal details. My order was a little over £150. Ridiculous”

Helpful Report

Posted 7 months ago

We're sorry to hear that you're feeling this way about your experience with us. We take the security of our customers' information very seriously, which is why we sometimes need to verify details for larger orders. We understand that this might feel inconvenient; however, it’s intended to protect our customers. We appreciate your feedback and hope you’ll consider giving us another chance in the future. Thank you for sharing your thoughts.

Posted 7 months ago

“Paid for a Pre-Order 3 Months advance. Release date comes and passes with no shipment. My email wasn't replied to, eventually through social media I was told there would be a delay, of an unspecified duration. If you're aware of an issue, reach out to your affected customers.”

Helpful Report

Posted 7 months ago

We're very sorry to hear about your experience with us, Ashley. It’s frustrating when communication isn’t timely, and we understand how important it is to keep our customers informed. Your feedback highlights an area we need to improve, and we appreciate you bringing this to our attention. Please reach out to our customer service team, and we will do everything we can to assist you. Thank you for your patience, and we hope to make this right for you.

Posted 6 months ago

“First time using Zatu, placed my order for an item that was listed as in stock and given an estimated delivery date of 5-6 working days. On the 5th day I still had not recieved confirmation of it being dispatched, so I logged on to check my order only to find out that the item is now not in stock. The estimated restock date is currently looking like some time next year. All of this with zero communication from Zatu, I am currently awaiting a refund and for my oder to be cancelled. Upon leaving this review I can see I am not the only one to end up in this situation. Safe to say I wont be using Zatu again in the future”

Helpful Report

Posted 7 months ago

We're very sorry to hear about your experience with your order. It’s frustrating to find an item out of stock after expecting it to be dispatched, and we truly apologize for the lack of communication. Your feedback is invaluable as it highlights areas for us to improve. Please know that we're looking into this and want to ensure a swift resolution for you. Thank you for reaching out and sharing your thoughts; we hope to regain your trust in the future.

Posted 6 months ago

“Absolutely terrible. Zatu lost my order and didn't even know that until I told them. Then they opened an investigation that took 10 more days. Responses from them took several days if not longer. The order actually showed up 6 weeks after they shipped it and after they had declared it lost.I had already ordered and received the game elsewhere and was already asking about a refund. I sent the order back on the next shipping day, and they confirmed they received it the day after that. Then they told me that even though they had the order, I had to wait for my refund until they could ship their own order back to themselves overseas. No customer should have to wait for them to send a package to themselves while keeping the customer's refund like ransom money. Then they sent no word for weeks. After I contacted them, it seems that they have lost the order again, while sending it to themselves. They are opening another investigation. I still have no refund. It has been 2 1/2 months since the shipped the order. I would have contacted them directly... but the contact us section just has pictures where they refer to themselves as "Dungeon Masters" etc. I will probably get back my money at some point, but I will never get back the time they have wasted.”

Helpful Report

Posted 7 months ago

We're truly sorry to hear about the difficulties you've faced with your order. Your experience is clearly not the level of service we strive to provide, and we understand how frustrating this situation must be for you. We appreciate your patience during this time and want to assure you that we're actively working to address these issues. Please reach out to us directly through our contact methods, and we'll do our best to resolve your concerns as quickly as possible. Thank you for your understanding.

Posted 7 months ago

“I haven’t received my order I order this in October the 2nd and still have not had any response from you and can’t get hold of anybody”

Helpful Report

Posted 7 months ago

We're very sorry to hear that you haven't received your order and that you're having trouble getting in touch with us. Your experience is important to us, and we understand how frustrating this must be. We are currently looking into this situation, and we appreciate your patience. Please reach out to us via email or through our website, and we'll do our best to assist you as soon as possible. Thank you for your understanding.

Posted 7 months ago

“Poor packaging on both my orders, boxes with items rattling aroun inside. Plus I have had a huge amount of Spam phone calls since placing orders with you, coincidence? Or are you selling on my information? Good delivery speed and price but you need to improve your packaging.”

Helpful Report

Posted 7 months ago

We appreciate your feedback and are truly sorry to hear about the issues with the packaging of your orders. It's essential to us that your items arrive safely, and we'll be looking into this matter to ensure a better experience in the future. Regarding the spam calls, we take your privacy seriously and do not sell customer information. Thank you for your comments about our delivery speed and pricing; we’re glad to hear you were satisfied with those aspects. Please feel free to reach out if you need any further assistance.

Posted 7 months ago

Zatu Games is rated 4.8 based on 42,248 reviews