Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 44,208 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 44,208 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 4th October 2025

889

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No customer service”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am sorry to hear that you have not been satisfied with our services. Having looked into this, I am unable to find any contact from yourself. Please do not hesitate to contact our customer service team by email, or calling us during our opening hours, If you have any concerns. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“My order placed on 01/12/2022 has not been sent to Royal Mail until now. I sent two emails complaining and asking for a solution. They answered both times with a generic answer and did not solve it disappointing”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. I can see that your order was despatched on 01/12/2022 and an email has been sent informing you that due to the recent Royal Mail strikes, there has been a delay in the scanning process, however your order is on the way and will be with you soon. We apologise for any Inconvenience that has been caused and hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“I haven't received my order. It's over 14 days now”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. I can see that your order was despatched on 07/12/2022 and should have arrived by now. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“i'm so sad. because the box was damaged. and the package was not protected enough.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the damages to your order. We aim to pack all orders safely and securely so as to avoid any potential damage during transit. Please do not hesitate to contact us by email or calling us, and a member of our customer service team will be happy to assist you to resolve this issue. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Why am I being asked to review my purchase when you haven't dispatched my item more than a week after receiving my order and have ignored my email asking for an update?”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. I can see that this was despatched on 07/12/2022 and tracking suggests this has now been delivered as of 10/12/2022. Please do not hesitate to contact us again If you have any further concerns. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Still haven't received the item or tracking info”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Have not received my parcel yet”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Hi Zatu, My experience is not great as I haven't received my parcel yet. It's been a week now - and I had ordered it for the next day UK. I was not able to host our poker night as I still don't have the chips. Thanks,”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“I'd love to write a review but despite paying for 24 hr delivery the game still isn't here after 1 week, I know the post are striking occasionally but should have been here by now, other parcels are. Customer services attitude is to wait it out! Not great when it is a present required to go somewhere else”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“I ordered a game November 6 it is now December 13, not only have I not received my game I have not had a response to my enquiries. I live out of the UK so ordered with plenty of time for the holidays but it looks like not only will I not get the game in time I will not get it at all. So disappointed in this experience since the last time I was very happy.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Tracking suggests this has now arrived in your destination country, and should soo be with you. We hope you'll give us another chance soon. Kieran Zatu Games

Posted 2 years ago

“Instead ordered items, on release day, nothing, I emailed and no one replied. Phoned the following day to be told they hadn't enough items to fulfil the pre orders. Yes I got a refund, but really bad service and disappointed they couldn't even be bothered to inform me. Not sure I would pre order items again from them.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. I can confirm that you should have received an email informing you of the stock issues as soon as we learned of them ourselves, and I apologise that this was not the case in this instance. We will be looking into this so we can prevent similar issues from affecting our customers in the future. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Ordered a game at beginning of November ready for Xmas. It arrived damaged in the box, sent it back being told they had loads in stock and another would be sent out. After waiting a couple of weeks and no contact from them I have found out they have none. No communication from them which is extremely poor.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. I can confirm that you should have received an email informing you of the stock issues relating to your order, and I apologise that this was not the case in this instance. We will be looking into this so we can prevent similar issues from affecting our customers in the future. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“No customer service. I scoured the website and there’s nobody to contact. Not sure if my money got stolen or what? Tracking info has said “we’re expecting it” for 1.5 weeks, but I have no way to confirm that they have sent the game to the post office.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. I can confirm that you can submit a contact form via our website by using the "contact us" page at the bottom of the screen. Alternatively, please do not hesitate to send an email to our customer service team using team@zatu.co.uk, or calling us by using the number provided on the contact form page. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“First experience... and might be my last.. I put in an order FOUR MONTHS ago and have received ZERO update... I check my account and it shows NO ORDER in my queue AND the order# link from my email just has the site telling me it's in invalid order#.. What kind of shady company and terrible service is this!?”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Having looked in to this I can see that an email has been sent informing you that as this order was placed under a "guest" account, it is not visible on your account. Please do not hesitate o contact us again If you would like to link this order to your account, as our customer service team would be happy to process this for you. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Been waiting for my order to show up for about 6 months now. I've tried reaching out several times and any message I send to the provided email is blocked so I have to call and the timezone difference makes that difficult for me. But even when I get ahold of someone they don't have any info for when my order will come in. I'm well past double the estimated time of delivery at this point and would have purchased this item anywhere else but now that I trusted this site for so long its no longer available anywhere else so I'm still waiting. If I ever actually get my purchase I'll update this review.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. I can confirm that while we typically expect to fulfil restock orders within 2 months, this can unfortunately take longer in some rare cases, due to circumstances outside of our control. We have been assured by our suppliers that we can still expect a restock in the future, however we have not been given any additional information regarding this, and so are unable to provide a firm date for when this will be. We apologise for any Inconvenience that has been caused, and hope you'll rely on us again in the future. Kieran Zatu Games

Posted 2 years ago

“Not impressed. Ordered a game on a Monday and it wasn't posted until the Saturday (despite paying 48hr tracked postage!) Game eventually turned up after 17 days! After repeatedly writing to Zatu, all I got back was 'it should arrive soon.' Very bad customer service. If it takes you 5 days to post an item then don't charge for 48hr tracked services.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. I can see that this order was placed on 26/11/2022 and despatched the same day. Tracking suggests this has now been delivered as of 06/12/2022. Please do not hesitate to contact us again If you have any further concerns. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Order dispatched 4th December. Still waiting for it. I'll write a better review if it arrives.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Please do not hesitate to contact our customer services team If you have any further concerns. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“it was painful”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“As I still haven't received Zatu Games after 2 weeks, my score for it would be zero but as there is no zero rating......”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Tracking suggests this has now been delivered. Please do not hesitate to contact us again If you have any further concerns. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Ordered some games and they both arrived with damaged boxes. Took ages for someone to get back to me. Sent them back and no refund as yet. Every attempt I've made to contact them has been ignored. Quick to take money but won't refund. Awful customer service.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the damages to your order. We aim to pack all orders safely and securely so as to avoid any potential damage during transit. I can see that you have received an email confirming that a full refund will be issued once this has been processed by our returns team. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

Zatu Games is rated 4.8 based on 44,208 reviews