Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 44,212 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 44,212 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 4th October 2025

889

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered alot of the one piece booster boxes. I then get an email from zatu one day before release date with them stating they will not give me my order until march. I had emailed them when I originally ordered the product to check timescale and was told by someone in their staff that I would receive my products on release date unless the release date changed. The release date did not change so they basically lied to me. I could of placed this large order with livingrealms or a different company instead back when it was available. It would have been cheaper too. But I have been using zatu for years and they said I would get my products on time so I stuck with them. I sent them an email the same day they email me to say I would not be getting my order. I have yet to receive a response from any of their staff which is strange because normally they reply very fast. No suitable resolution or anything. Horrendous service.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. We certainly aim to fulfil all pre-orders and I apologise that we have been unable to do so on this occasion. After our allocation was reduced by the publisher, we have unfortunately not been able to fulfil every pre-order in this instance and we apologise for the Inconvenience caused. We hope you give us another chance. Kieran Zatu Games

Posted 2 years ago

“Miss sending a box of game”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. I can see that our customer service team is currently Investigating this for you, and will attempt to resolve this as quickly as possible for you. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Sent the wrong item and refuse to refund. I pre-ordered an expensive and limited item here. The pre-order was sent three months later instead of the stated single one. I do not live in the UK and paid a huge customs fee - more than 100 euros - to receive the good. When I opened the box, I found the wrong item inside. When I wrote to the store, showed all the receipts, they assured me that they would return all the money - the cost of the wrong product, and the customs fee. After I sent the good back and received the cost of the item, the store manager wrote that they made a mistake, and in fact the customs fee should be returned to me by the customs of my country. I called there, and they told me that information was wrong, and in my situation they should not return anything. With this information, I returned to the store. I was asked again for a receipt with payment of the fee, and then they said that they had checked their information, and the customs should return the money to me. I asked them for the exact contact of the person who gave them this information to contact them myself, but they didn't respond and have continued to ignore me ever since. As a result, I spent half a year of my life on this situation, I lost the opportunity to buy the item I needed in a convenient place and not at an incredibly high price, since it was already sold out almost everywhere, and I also paid a serious amount for this, which no one is going to return. I strongly do not recommend this store if you want to get what you ordered and do not want to spend a lot of money and a lot of time on nothing.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry for the troubles you have experienced. We certainly aim to provide the correct items for all orders and our web team has been made aware of this issue so that we can prevent similar issues from affecting our customers in the future. We understand your frustration with this situation, however unfortunately, we have investigated this and the responsibility to refund the customs fees lies with the customs authorities themselves. Please be assured that we have located your email and management are looking into this for you. If you have not received a response by the end of the day, please do not hesitate to contact us again. We hope you'll give us another chance, and please let us know If you have any further concerns. Kieran Zatu Games

Posted 2 years ago

“Paid for shipping that says 48 hours again it took a lot longer and i was ignored when i messaged for a refund on the postage. I wont be using them a 3rd time. Aweful service well no service as im ignored!”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Item still hasn’t shipped, it’s been 2 weeks since I ordered. Tried to contact support and they did not respond. Absolute scam.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. I can see that this was despatched on 27/11/2022 and should have arrived by now. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Poor service, delivery quoted was 2-3 days and took over 3 weeks. Item arrived not a described and missing stand”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“2+ Week delivery time, very cool, and didnt even tell me about why before I called them a week intl the delivery.”

Helpful Report

Posted 2 years ago

“It’s been a week and not received my item yet! Laughable i get a review request before I get my order!”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. I can see that this was despatched on time on 25/11/2022 and should have arrived by now. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Ordered two board games on 11 October. One was a Christmas present the other for a birthday on 5 December. Chased them up 2 weeks ago and they were allegedly ready for dispatch but nothing has arrived yet - maybe held up in Riyal Mail strikes? Tried to phone them today on 0800 007 5444 at 9.30am and it was an answerphone saying we are closed please ring between 9am and 56pm Monday to Friday. Today is a friday. I wont be buying anything else from them”

Helpful Report

Posted 2 years ago

“No tracking number provided 8 days now and I have no clue where is my item! I payed for what and no tracking support at all! 2022!!!!!”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Not even received it yet haha (with royal mail 24 tracking)”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Tracking suggests this has now been delivered. Please do not hesitate to contact us again If you have any further concerns. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“still not arrived, no idea why you're asking for a review”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. I can see that this was despatched on 24/11/2022 and should have arrived with you by now. We will be Investigating this with the courier to resolve this for you as quickly as possible, and to prevent similar issues from affecting our future customers. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“8 days and still haven't received my order. Royal Mail have said they dont even have it from Zatu yet!! Very poor customer service from Zatu Games, I was told to wait another 7 days before they'd even do anything about it. Next time I will use Athena Games, as their customer service is far better.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. I can see that this was despatched on 24/11/2022 and should have arrived with you by now. We will be Investigating this with the courier to resolve this for you as quickly as possible, and to prevent similar issues from affecting our future customers. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Still waiting for the items”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. I can see that this was despatched on 24/11/2022 and should have arrived with you by now. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“I have yet to receive my order even though it was ordered on 7th november ,though zatu games claim to have dispatched it on 26 November also.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. I can see that this was despatched on 24/11/2022 and should have arrived with you by now. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“You need to put better pulls in this Box as I've had loads and you do not get any good pulls it is not worth the money you charge”

Helpful Report

Posted 2 years ago

“Very misleading that this is only an insert and not the game extension itself. The picture and even the description are wrong and let's you believe you are buying the game itself!”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Ordered my items weeks ago despite being in stock, still not arrived. Told by customer service to wait another 5 days. That was a week ago. Very poor.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. I can see that your order was despatched on 24/11/2022 and should have arrived by now. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Ordered games and they never arrived. Held up for weeks in delivery. No customer support replied. Wouldn’t order to Ireland.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. I apologise for the delayed response to your query; as the Christmas period approaches, we are experiencing longer waiting times than usual, however please be assured that we will do our best to resolve this issue for you. We hope you give us another chance. Kieran Zatu Games

Posted 2 years ago

“I have yet to recieve my order (# 1002343367) ordered on the 20th November 2022.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

Zatu Games is rated 4.8 based on 44,212 reviews