Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 42,354 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 42,354 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 21st June 2025

Dzianis S

Zatu Games 5 star review on 17th June 2025

Stephen B

Zatu Games 5 star review on 14th June 2025

Jefte L

Zatu Games 5 star review on 12th June 2025

Kelly F

874

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have an order which is now over a year outstanding. Have found that Zatu's customer service re: this order to be consistently terrible. I have complained via email 6 times at least. In several emails I have stated that my patience has run out and I want a phone call with a customer service assistant to clarify what options I have to resolve this outstanding order. Every single time Zatu just ignore my request and give me an unhelpful, template response.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the trouble you have experienced with this order. Re-stock items typically take up to two months to be fulfilled. However, in some rare cases, they can take longer to arrive with us. This can be down to various factors outside of our control. However, we aim to inform customers about problems with re-stock orders as soon as possible after hearing of any problems ourselves. Our phone lines are open Monday to Friday and a member of our customer service team would be more than happy to assist you with this order should you call us. We hope you'll give us another chance and anticipate hearing from you again soon. Kieran Zatu Games

Posted 2 years ago

“My order didn’t arrive, a sealed envelope came but no game. Customer service replied promptly but I still had to wait another 10 days for game. Sometimes saying sorry for inconvenience isn’t enough”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours help us to find areas where we can improve. We are very sorry to hear about the delays you have experienced with your order. Please do not hesitate to get back in contact with us If you feel this still requires a resolution. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“I bought 3 of the hidden potential tins as the description said 5 booster packs inside. Was excited thinking I got the ones with evolving skies inside. When I received it, it had only 4 booster packs and no evolving skies. Emailed Zatu games and they said the description online was wrong and that was the end of it. Never buying from them again”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Where is my order? I paid and was told it was dispatched 12 days ago and now it shows as "invalid" on your site. There have been no shipping updates in 12 days. What sort of dodgy business is happening here? Have you even shipped my order and where is my payment? Why has the order disappeared from your website?”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“The parcel I ordered was not in the envelope. I am waiting for an email to tell me what happens now”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the trouble you have experienced on this occasion. I can see that a replacement order has been set up for you, and you should receive your item soon. We hope you'll give us another chance in the future. Kieran Zatu Games

Posted 2 years ago

“How can I write a review if a haven’t my package!! I still waiting I wrote twice tu zatu games to know any news about my order and no one respondes. Is a complete dessaster is a mess!!”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear that you have not yet received your order. I can see from the tracking Information that your order was being held by customs and has since been released. It looks like this has now arrived with your local delivery office, and should be with you soon. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Won't respond to my emails. Won't reroute my order or cancel. Horrible service”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the trouble you have had with your order. I can see that we have responded via email and informed you that as this has been despatched already, we are unable to amend the address or cancel the order, and have instead offered to reship this to a new address for you once it has been returned to our warehouse. We hope you'll give us another chance, Kieran Zatu Games

Posted 2 years ago

“My order did not arrive...”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Tracking suggests this was delivered on 03/11/2022. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Took 16 days to receive my order and even then I'm sure they only sent it after I queried why it hadn't been dispatched over a week after I placed my order. When the order did finally arrive it was missing an item. These were supposed to be birthday presents, suffice to say they didn't get here in time for that.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Kieran Zatu Games

Posted 2 years ago

“1 year and 8 months delivery time. 👎”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear you are not satisfied with our restock service. We aim to fulfil restock orders withing a few months, however this can occasionally take longer due to circumstances outside of our control. In this instance, it looks like we were waiting on the manufacture to release a reprint of the product. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Désolé mais pour l'instant,l'objet n'étant pas livré correctement, je n'ai aucun avis positif à vous remettre. Bien à vous. Raphaël”

Helpful Report

Posted 2 years ago

“Ordered 6 days ago, still waiting... missed the kids half term holidays now! Won't be using again after being told it was 48hr delivery when I spoke to them, it's 140hrs now !!!!”

Helpful Report

Posted 2 years ago

“late dispatch and wrong product”

Helpful Report

Posted 2 years ago

“Normally excellent customer service but my last order took 2 weeks to dispatch, and then when it arrived, the 'A-grade' outlet item, which is supposed to just be minor cosmetic damage or missing cellophane, was far worse condition than I expected; the box was heavily crushed and the cards inside badly warped as a result. Had the item been described correctly I would not have bought it and would instead have just bought a regular retail item. Not worth the £2 saving for a badly damaged box and components. On top of that, I had to pay the £3 for shipping (on a £75 order) which was not dispatched until two weeks after I played it. That's just a bit of a p*ss-take IMO. I am also currently waiting on a preorder (Riftforce Beyond) which multiple other sites have listed as available for sale today but Zatu has no further information about it (still showing as 'Pre-order now'). Seems odd that the biggest site would be so slow to update their information. I don't know what's going on behind the scenes but it's a shame as Zatu has previously been my favourite site for buying games, and I've spent a lot of money with them as a result; these last couple of really poor experiences are therefore disappointing, and confusing, and I may start buying elsewhere.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the issues you have faced with your recent orders. We aim to place all outlet products in the correct grade, and I apologise for the error on this occasion. Please do not hesitate to contact our customer service team for a resolution to this; we are always happy to help! We aim to despatch all pre-orders on time so that they arrive with our customers on the release date, and I apologise that we have been unable to do so on this occasion. Once again, please do not hesitate to contact our customer service team If you have any concerns. We hope you'll give us another chance, and anticipate hearing from you soon. Kieran Zatu Games

Posted 2 years ago

“I request cancel order One second After confirmation, and 3hours before dispatch, but you wait 24hours ti answer. I never buy here in future”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the issues you have experienced with us on this occasion. We aim to catch all cancellations as quickly as possible so as to avoid any trouble, and I apologise that we were unable to do so for your order. Please do not hesitate to contact us again if you have any further concerns. Kieran Zatu Games

Posted 2 years ago

“Really disappointed to have my 40k mtg commander decks order cancelled. Funny how there's only ever an 'inventory issue' when the price has skyrocketed!”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours help us to find areas where we can improve. I am very sorry to hear about the Inconvenience you have faced on this occasion. We try to fulfil all orders, and aim to inform customers as soon as there are any issues, an I apologise that we had to cancel your order this time. We take our customer feedback very seriously and so your comments will be passed on to management to look into. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“1 star only because it won’t let me do zero. Ordered what looked like a set of 4 figures only to be sent 1. After asking why was told it was only meant to be 1 and the description would be changed to be less vague. Asked for a refund and still no news. Terrible company and customer service”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours help us to find areas where we can improve. I am very sorry for the trouble you have experienced with your order. I can see that you have been informed that a full refund will be issued once the item has been returned to our warehouse. I apologise for the Inconvenience that has been caused on this occasion, and will be Investigating with our web team to prevent similar issues from affecting our customers in the future. We hope you'll give us another chance, and anticipate hearing from you again soon. Kieran Zatu Games

Posted 2 years ago

“Import taxes weren't included in the shown price, so the total cost of my ordet nearly doubled...”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the unexpected customs charges you were asked to pay. We do warn all our international customers of this on the checkout page, however I apologise if this was not made clear enough, and will pass your comments on to management to look into. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Never usually write negative feedback, but I've had a couple of bad experiences here and don't want others going through the same. I waited 6 months for 4 card folders, half the order was wrong on their end as their images were uploaded to the site incorrectly, so what was displayed for sale wasn't the product received. The images are still wrong on the site despite identifying this to me 2 weeks ago, so my assumption is anyone else who orders these will also wait a long time and get the wrong items. My last order with them, they sent out items that didn't match the name or images too. Either a lot of false advertising on products that are more sought after to increase sales with the hopes people find the process too inconvenient to actually return items, or poor attention to detail to occur this frequently and not get rectified once knowing their mistake. It's essentially a 'lucky dip' to see what items actually arrive - either way, it's been a poor experience both times and I know friends who have had issues with delays and wrong items, so unfortunately it's not an isolated 2 experiences. The return process is also looking to be long and painful to get my money back for items I didn't order or want and a mistake on their end, as it's already been 2 weeks and I'm now awaiting for packaging to return the items, having to return them and wait for inspection then getting a refund and customer service not answering my questions and just replying with generic 'return for a refund' responses. I at least want my money back ASAP, because unfortunately, I'm not getting my wasted time back.”

Helpful Report

Posted 2 years ago

“I ordered a freddie Mercury funko pop but that never came, what came was a Gargantuan white dragon part of the pathfinder battles!!!!”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear that you received the wrong item. Please do not hesitate to contact our customer service team for a resolution to this. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

Zatu Games is rated 4.8 based on 42,354 reviews