Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

“Not received item even now very disappointed”

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Not yet received. The Post Office tracking tells me it is resting in Norwich since early hours Friday 2 December. If not here by next week will be asking for a refund.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry for the delays you have experienced on this occasion. I can see that we have chased this with Royal Mail and have been assured that your order is on its way. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Item still not received so cannot review”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Tracking suggests that a delivery was attempted on 05/12/2022 and a redelivery can be arranged. Please do not hesitate to contact us again If you have any further concerns. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“I still haven't received my purchase unfortunately.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Tracking suggests this has now been delivered as of 07/12/2022. Please do not hesitate to contact us again If you have any further concerns. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Awful customer service. Hardly ever replied to my queries afrer having delivery issues, and after charging for next day delivery. Simply dont care about their customers....”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Tracking suggests this has now been delivered. Please do not hesitate to contact us again If you have any further concerns. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“It would be nice if it had arrived yet. I'm still waiting!!”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. I can see that this is due to be delivered today and should be with you soon. We hope you'll give us another chance and apologise for the Inconvenience caused. Kieran Zatu Games

Posted 2 years ago

“Ordered childs advent calendar Saturday early hours, if not working on the Saturday give the company benefit of the doubt, but order was not dispatched till the Tuesday 29th Nov, knowing well Royal Mail was on strike for the 30th Nov and 1st Dec, i paid for extra delivery to be here on time, didnt get it till way later, all i get from customer services is sorry, magical word that mean tough s**t that companies use. Wont buy from again.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Have not even received my order yet and being asking to write a review is a joke. I ordered on 28 November and it still has not arrived. Today is 6 December. I have contacted Zatu about this and they have ignored me.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. We are currently Investigating this and I can see that a response was sent on 04/12/2022 informing you that a full refund will be issued if the tracking has not updated by the end of this week. We hope you'll give us another chance and apologise for any Inconvenience that has been caused. Kieran Zatu Games

Posted 2 years ago

“i still have not received the game...”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Tracking suggests this has now been delivered. Please do not hesitate to contact us again If you have any further concerns. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“I ordered alot of the one piece booster boxes. I then get an email from zatu one day before release date with them stating they will not give me my order until march. I had emailed them when I originally ordered the product to check timescale and was told by someone in their staff that I would receive my products on release date unless the release date changed. The release date did not change so they basically lied to me. I could of placed this large order with livingrealms or a different company instead back when it was available. It would have been cheaper too. But I have been using zatu for years and they said I would get my products on time so I stuck with them. I sent them an email the same day they email me to say I would not be getting my order. I have yet to receive a response from any of their staff which is strange because normally they reply very fast. No suitable resolution or anything. Horrendous service.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. We certainly aim to fulfil all pre-orders and I apologise that we have been unable to do so on this occasion. After our allocation was reduced by the publisher, we have unfortunately not been able to fulfil every pre-order in this instance and we apologise for the Inconvenience caused. We hope you give us another chance. Kieran Zatu Games

Posted 2 years ago

“Miss sending a box of game”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. I can see that our customer service team is currently Investigating this for you, and will attempt to resolve this as quickly as possible for you. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Sent the wrong item and refuse to refund. I pre-ordered an expensive and limited item here. The pre-order was sent three months later instead of the stated single one. I do not live in the UK and paid a huge customs fee - more than 100 euros - to receive the good. When I opened the box, I found the wrong item inside. When I wrote to the store, showed all the receipts, they assured me that they would return all the money - the cost of the wrong product, and the customs fee. After I sent the good back and received the cost of the item, the store manager wrote that they made a mistake, and in fact the customs fee should be returned to me by the customs of my country. I called there, and they told me that information was wrong, and in my situation they should not return anything. With this information, I returned to the store. I was asked again for a receipt with payment of the fee, and then they said that they had checked their information, and the customs should return the money to me. I asked them for the exact contact of the person who gave them this information to contact them myself, but they didn't respond and have continued to ignore me ever since. As a result, I spent half a year of my life on this situation, I lost the opportunity to buy the item I needed in a convenient place and not at an incredibly high price, since it was already sold out almost everywhere, and I also paid a serious amount for this, which no one is going to return. I strongly do not recommend this store if you want to get what you ordered and do not want to spend a lot of money and a lot of time on nothing.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry for the troubles you have experienced. We certainly aim to provide the correct items for all orders and our web team has been made aware of this issue so that we can prevent similar issues from affecting our customers in the future. We understand your frustration with this situation, however unfortunately, we have investigated this and the responsibility to refund the customs fees lies with the customs authorities themselves. Please be assured that we have located your email and management are looking into this for you. If you have not received a response by the end of the day, please do not hesitate to contact us again. We hope you'll give us another chance, and please let us know If you have any further concerns. Kieran Zatu Games

Posted 2 years ago

“Paid for shipping that says 48 hours again it took a lot longer and i was ignored when i messaged for a refund on the postage. I wont be using them a 3rd time. Aweful service well no service as im ignored!”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Item still hasn’t shipped, it’s been 2 weeks since I ordered. Tried to contact support and they did not respond. Absolute scam.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. I can see that this was despatched on 27/11/2022 and should have arrived by now. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Poor service, delivery quoted was 2-3 days and took over 3 weeks. Item arrived not a described and missing stand”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“2+ Week delivery time, very cool, and didnt even tell me about why before I called them a week intl the delivery.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Kieran Zatu Games

Posted 2 years ago

“It’s been a week and not received my item yet! Laughable i get a review request before I get my order!”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. I can see that this was despatched on time on 25/11/2022 and should have arrived by now. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Ordered two board games on 11 October. One was a Christmas present the other for a birthday on 5 December. Chased them up 2 weeks ago and they were allegedly ready for dispatch but nothing has arrived yet - maybe held up in Riyal Mail strikes? Tried to phone them today on 0800 007 5444 at 9.30am and it was an answerphone saying we are closed please ring between 9am and 56pm Monday to Friday. Today is a friday. I wont be buying anything else from them”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Kieran Zatu Games

Posted 2 years ago

“No tracking number provided 8 days now and I have no clue where is my item! I payed for what and no tracking support at all! 2022!!!!!”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Not even received it yet haha (with royal mail 24 tracking)”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Tracking suggests this has now been delivered. Please do not hesitate to contact us again If you have any further concerns. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Zatu Games Reviews