Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

“Here’s some bullet points: Ordered something. Zatu took money immediately. Awaited shipment notification for a week. called to find out what was going on. Zatu cancelled my order as nobody could be bothered to tell me my item was actually NOT IN STOCK. Still waiting for my refund. Terrible”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours help us to find areas where we can improve. I'm very sorry to hear you never received your order. I can see that you have since been fully refunded for this. We hope you'll give us another chance, and we anticipate hearing from you again soon. Kieran Zatu Games

Posted 2 years ago

“Though my order was shown as on stock in the Online Shop, the shipment still hasn't been started yet. When I check the status of the order the order hasn't been delivered to the shipping company, let alone reached me. Therefor only one star for a so far fully disatisfying shopping experience”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. I can see that this was despatched within 24 hours of the order being placed and should have been with you by now. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Books were TERRIBLY packaged and arrived with both damaged. Not what I expect when I spend over £90. I won’t be shopping here again.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours help us to find areas where we can improve. I am very sorry to hear about the damages to your order. We will be Investigating this with our warehouse team to prevent similar issues from affecting our customers in the future. I can see that a free returns label has been issued, and we have informed you that replacements or a full refund will be issued once these have arrived back in our warehouse. We hope you'll give us another chance, and anticipate hearing from you again soon. Kieran Zatu Games

Posted 2 years ago

“No news of my command. Still at "export from Uk" since 5 days. 5 days to come to Belgium from UK seems a little too much for me :(”

Helpful Report

Posted 2 years ago

“Placed an order 8 days ago and heard nothing, no communication or anything. Put a web contact in and still heard nothing, just phoned and apparently there had been a 'problem at the warehouse'...hmmmm. With so much competition and this being my first order I will go elsewhere in future.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Poor Communication. Pre-Ordered Pokemon for Delivery on Friday. Asked for confirmation when the order would be sent to ensure I received the order on launch day. No response. Reached out on Facebook. No response. Sent an email to cancel the order, again to no response. Called this morning and order was cancelled and refunded but status updated to "Awaiting Dispatch". No emails in spam or storage issues. V Disappointed as now scrambling to try find the correct version on launch day.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours help us to find areas where we can improve. I'm very sorry to hear you never received your order. I can see that you have since been fully refunded for this. I can also see that your emails have been responded to on both occasions, and I apologise if you were unable to locate these replies. We hope you'll give us another chance, and we anticipate hearing from you again soon. Kieran Zatu Games

Posted 2 years ago

“It's been out for over a week and I still haven't received my order.”

Helpful Report

Posted 2 years ago

“I usually love zatu and is my go to place to purchase. My wife and I have accounts and spend what I feel is a lot of money. Thai time though I got an email saying there was an error in pricing and I had to pay double for a game or I could get a refund, or as way of compensation around £1 off the amended price. I understand there are mistakes made but the more I thought about it the more I felt aggrieved that the price wasn't honoured. Unfortunately it has made me look into alternate places as my go to board game website.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you have experienced with this order. While we certainly aim to fulfil all orders at the original advertised price, price changes are unfortunately something that affects all retailers and in this instance, we have had to ask for an additional payment before the order can be fulfilled. I can see that in this instance, a full refund has been issued for the affected item. We take our customer feedback very seriously, and so your comments have been passed on to management to look into, and we apologise for the Inconvenience that has been caused. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“The order did not go out on the day the product was launched, it took almost a week for the order to go out and a week has passed and I still haven't received the order”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we despatched this 2 days late. We typically expect International orders to your location to take 3-6 days, however this can sometimes take longer due to customs which is unfortunately outside of our control. We hope you’ll give us another chance. Kieran Zatu Games

Posted 2 years ago

“I ordered 3 packs of card sleeves, only received 1. I emailed Zatu 3 times over 4 days with no answer and just tried calling but on hold for 10 minutes, gave up - not a good service”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your full order. I apologise for the lack of response. I can see that this issue has been passed on to our warehouse team to Investigate, and I apologise for the delays in resolving this for you. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Order placed when items in stock. Order is still at awaiting dispatch. Sent two queries to them but no response as yet.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Kieran Zatu Games

Posted 2 years ago

“The last 2 orders were delayed way beyond the delivery date and was no communication on the delay.. I had to call multipe times to get an update as to why dispatch was not done..”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Ordered a game for my daughter's birthday 10 days in advance (31 October) and your site said items dispatched within 24hours. When it got to a couple days before her birthday (10th November) I started to worry and emailed as I'd had no updates. You replied telling me it was dispatched so i had hope she'd recieve it but the game arrived AFTER her birthday. She was so upset! No communication from you whatsoever letting me know there would be a delay, which would have given me chance to arrange another present! Terrible service!!”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Sorry havnt received this gift card yet”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your gift card. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Never got the package, was supposed to come yesterday l, the tracking site parcelforce is not working”

Helpful Report

Posted 2 years ago

“Terrible. Placed an order with next day delivery for a gift on Friday. Sat - Never arrived. Contacted customer services no reply. Sunday no reply ok fair enough it’s a Sunday. Monday still no delivery or reply from customer services. Contacted them again. Tuesday, still no reply or delivery…. Will I ever get the game??? How can you charge next day delivery and not respond to your customers? Do yourself a favour and order from someone else.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Tracking suggests this has been delivered. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“I'm still waiting for the game”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Order placed expecting delivery within 48 hours as quoted on the website. 1 week later discovered that the item was held “in another warehouse” and was asked to continue to wait another week then get back in contact. Very poor service and cannot be relied upon for timely delivery.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours help us to find areas where we can improve. I'm very sorry to hear you never received your order. I can see that you have since been fully refunded for this. We hope you'll give us another chance, and we anticipate hearing from you again soon. Kieran Zatu Games

Posted 2 years ago

“Order dispatched the day before release of God of War. Didn't get a tracking number. After waiting several days I got the tracking number through customer service (this isn't the first time this has happened). RM says it's been delivered, it hasn't, to me or neighbours. Customer service doesn't respond to my email until a week later. They say I'll have to wait another week for them to "investigate". I'm out of pocket, and no game. They're unwilling to cancel or give me a refund. Last time I use them for anything!”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. I can see that you have been informed that a replacement or full refund will be issued once we have concluded our Investigation with our courier. I apologise for the delays and for any Inconvenience that has been caused. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“I haven't received the package so so far not so good....I ordered a game on November 6th. The next day I get a message that it has been shipped. When I try to track the package I am told that service is down so I don't know when I will receive it?”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Tracking suggests this has now been delivered. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Zatu Games Reviews